SSC Continuous Improvement Manager - Lean Six Sigma

Sofia, Bulgaria Apply for Role

Job ID 2500007G Primary Location Sofia, Bulgaria Business Unit The Adecco Group Department Project Management

We are the Adecco Group!
A network of passionate professionals working together in over 60 countries to help businesses optimize their talent, transform their workforces, and build the employability of people all over the world.
We have a powerful purpose: Making the Future Work for Everyone, and we’ve built the most comprehensive portfolio of HR solutions in the industry—offering essential, dynamic, and efficient solutions that shape the way people work in the future, including you!

In alignment with The Adecco Group Future@Work strategy, we are now expanding our business in Bulgaria with a newly established Shared Service Center (SSC)!

You will join forces with talented professionals in Finance and HR to shape the future of work @ The Adecco Group, providing in-house services and driving operational and financial excellence. Here, at the Shared Service Center @ The Adecco Group, you’ll explore exciting opportunities, grow professionally, and take ownership of your work—supported by a collaborative, forward-thinking team.

We’re currently looking for a highly motivated and experienced professional to join us as a SSC Continuous Improvement Manager.

Mission:

As a SSC Continuous Improvement Manager, you will support the TAG Wave Project Manager and collaborate closely with the Head of Continuous Improvement and the country project teams. Your mission is to drive Lean Six Sigma initiatives, mentor project teams, and lead change across business units—contributing to the successful implementation of financial operations in the Shared Service Center and beyond.

Key Responsibilities:

Support timely and effective execution of the integrated project plan across regions
Lead improvement initiatives to meet or exceed KPIs related to quality, efficiency, and customer experience
Structure complex business challenges using a data-driven, structured approach
Mentor project managers in Lean Six Sigma methodologies and general project management
Promote continuous improvement culture and support tollgate project governance
Conduct in-depth analyses and generate actionable insights from interviews, data, and stakeholder feedback
Drive end-to-end operational improvements aligned with customer needs
Quantify project impact across financials, compliance, productivity, and service excellence
Champion a risk-aware culture and ensure compliance with established standards and policies
Remove roadblocks to help teams succeed and deliver on transformation goals

Required Skills and Attributes:

Experience in change management, stakeholder engagement, and influencing without authorit
Proven track record of managing Lean Six Sigma projects and delivering measurable results
Strong communication, presentation, and interpersonal skills
Ability to interact effectively at all organizational levels
Adaptable, persistent, and comfortable working in ambiguous and dynamic environments
Self-starter, highly motivated to take initiative and own processes
Demonstrated ability to lead, guide, and motivate cross-functional teams

Necessary Qualifications:

Bachelor's degree or equivalent (Finance, Business, Engineering, or related fields)
Lean Six Sigma certification (Green Belt, Black Belt, or higher)
Minimum 5 years of experience in Lean Six Sigma or similar continuous improvement roles
Knowledge of Finance Operations and Shared Services operating models is preferred
Proficiency in developing project tools—reporting packages, trackers, issue logs
Advanced Excel and Microsoft Office skills

The Company Offers:

Hybrid work model
23 days paid vacation
Multisport Card
Additional health insurance
150 BGN food vouchers
Year-end bonus
Career development opportunities in a global organization present in over 60 countries
Access to world-class Learning & Training platforms
Weekly fruit deliveries in the office

As one of the world’s largest employers, we believe in talent, not labels. We foster an inclusive culture where everyone can thrive, feel engaged, and be respected for their uniqueness. The Adecco Group is proud to be an Equal Opportunity Employer.

If you find yourself in the description above and are ready to shape the future of work with us—don’t hesitate to apply today!
We look forward to receiving your CV in English.

Only short-listed candidates will be contacted. All applications will be treated with strict confidentiality.

Posting date: 11-04-2025

Apply for Role

Get to Know Us

We don't tick boxes – we think outside them. At the Adecco Group, we lead the way in enabling organisations to adapt to a changing world of work and ensuring the future employability of people. Our purpose of making the future work for everyone, means we prioritise putting people first, providing autonomy and support to enhance productivity and growth. Every year, our 50,000+ employees worldwide enable millions of people to succeed in the world of work. We upskill and reskill more than half a million people annually, enhancing employability and accelerating careers.

Diversity & Inclusion at The Adecco Group

We are committed to making the future work for everyone. As a people business focused on providing talent solutions and advisory services, we envision a world in which everyone has the chance to participate in the world of work. Our aim is to acknowledge and appreciate diverse perspectives, encouraging inclusive decision-making processes that value each colleague's contributions, skills, experience, and potential. We work actively to create the conditions that support a culture and work environment of belonging, trust, and participation. Our approach to diversity and inclusion is built around several pillars that underpin our work, including structural and conscious inclusion, leadership, and accountability.

Culture

Our "people first" approach means prioritising the wellbeing of our colleagues, always. Employee wellbeing has never been more important, and we continuously work to improve how we support our people to be holistically happy and healthy, no matter what the current climate.

"We aspire to become a benchmark as a top-class employer, by fostering a respectful, inclusive, and healthy environment for all." - Sarah Cheyne - Group VP Talent Experience, Inclusion and People Analytics

Learn more about The Adecco Group

The Adecco Group is the world's leading talent advisory and solutions company. Our powerful purpose is to make the future work for everyone. We build and incubate capabilities in areas where persistent skills shortages exist and connect that talent to organisations to power their success. Our core operations are split into 3 distinct Global Business Units (GBU’s) – Adecco, Akkodis and LHH. With these services we help individuals fulfil and exceed their potential, building employability and connecting people with opportunities.. At the Adecco Group, everyone has a voice and there are extensive opportunities to satisfy your curiosity, share your skills, and take your career in any direction.

Success profile

Are we the right fit for each other? Have a look at the traits we're looking for. (1 Beginner – 10 Expert)

Putting people first - be that your colleagues, clients or customers

10
Always willing to develop self and learn; you are curious and support a culture of continuous learning in order to evolve professionally

8
Seeks to empower others and collaborate with a collective spirit

10
Engages and connects with others in a meaningful and respectful way to achieve common goals

9
Initiates activities and decision making; perseveres with courage and energy to drive results

8

Traits are on a scale of 0 to 10

Rewards

Flexibility to work in the way that makes you most productive

Autonomy to make insightful and informed decisions

Meaningful work that makes a difference to peoples lives

Continuous learning through our TAG U Academy, mentoring, and career paths that are diverse and dynamic

Specific local benefits and rewards tailored to each country (holiday allowances, health care and more).

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