Change Management Analyst & Content Developer
Sofia, Bulgaria Apply for Role
We are currently looking for highly motivated and talented professionals to join our team in the position of ASTROChange Management Analyst & Content Developer
As part of the ASTRO Project Team, dedicated to implementing Salesforce CRM, Bullhorn ATS, and Certinia PSA, the Change Management Analyst will play a pivotal role in creating engaging, user-friendly content to support ASTRO training and adoption. You will design communication materials, training guides, in-app resources, and other support materials, ensuring users understand and engage effectively with new tools and processes. Additionally, you will participate in Change Management tasks, supporting adoption efforts, change planning, and stakeholder engagement.
Key Duties and Responsibilities:
- Content Development: Design and develop comprehensive training materials, including presentations, user guides, in-app guides, FAQs, newsletters, and exercises that promote ASTRO adoption and drive user engagement with Salesforce CRM, Bullhorn ATS, and Certinia PSA.
- Training Material Maintenance: Create and update training materials for each release update to ensure relevance and accuracy.
- Lemon Learning Management: Manage and update in-app guides using Lemon Learning to provide users with clear and intuitive support for each system release.
- How-To Video Creation: Develop engaging "how-to" videos to complement training materials and enhance user understanding.
- Stakeholder Collaboration: Partner with internal stakeholders, project managers, and subject matter experts to tailor content to meet the needs of users across various roles.
- Training Support: Assist and Support the Training Lead with the coordination and planning of training sessions, ensuring smooth execution and alignment with project objective.
- Evaluate Effectiveness: Work with the Training Project Lead to assess training impact through feedback, assessments, and performance metrics, making necessary adjustments to optimize outcomes.
- Change Management Tasks: Support Change Management activities, such as Change Impact Analysis, Stakeholder Engagement, and Adoption Planning, to ensure seamless user transitions and sustained engagement.
- Content Creation Expertise: Exceptional skills in PowerPoint, Word, and video creation to design clear, engaging, and professional training materials that enhance user understanding and engagement
- Attention to Detail: Ensure all materials are accurate, clear, and aligned with the project’s objectives and quality standards
- Independence: Self-starter who can work independently, manage tasks proactively, and solve problems with minimal guidance
- Communication and Presentation: Ability to present complex concepts clearly to diverse audiences
- Interpersonal Collaboration: Effective team player able to work with cross-functional teams across cultural and geographical boundaries.
- Adaptability: Thrive in a fast-paced environment, showing resilience and flexibility in handling ambiguity. Candidates should demonstrate resilience, flexibility, and a willingness to embrace change while maintaining a positive attitude and focus on achieving results
- Passion for Learning: Commitment to continuous learning and empowering others.
- Organizational Skills: Strong ability to prioritize and manage multiple tasks efficiently.
- Fluent English: Essential for cross-regional collaboration
- Minimum of 3 years in content development, training, or change management, with a track record of delivering effective training and support materials
- Familiarity with software implementation projects or system upgrades, especially in a corporate setting
- Ability to work across time zones to support users globally
- Bachelor’s degree in a relevant field is preferred
- Salesforce Administrator Certification is an advantage
- Opportunity for home-office days
- Partially financed Multisport Card
- Additional health Insurance
- 150 BGN Food Vouchers
- Year End Bonus
- 23 days paid vacation
- Excellent development opportunities
- Access to various Learning & Training platforms
Posting date: 13-12-2024
Get to Know Us
We don't tick boxes – we think outside them. At the Adecco Group, we lead the way in enabling organisations to adapt to a changing world of work and ensuring the future employability of people. Our purpose of making the future work for everyone, means we prioritise putting people first, providing autonomy and support to enhance productivity and growth. Every year, our 50,000+ employees worldwide enable millions of people to succeed in the world of work. We upskill and reskill more than half a million people annually, enhancing employability and accelerating careers.
Diversity & Inclusion at The Adecco Group
We are committed to making the future work for everyone. As a people business focused on providing talent solutions and advisory services, we envision a world in which everyone has the chance to participate in the world of work. Our aim is to acknowledge and appreciate diverse perspectives, encouraging inclusive decision-making processes that value each colleague's contributions, skills, experience, and potential. We work actively to create the conditions that support a culture and work environment of belonging, trust, and participation. Our approach to diversity and inclusion is built around several pillars that underpin our work, including structural and conscious inclusion, leadership, and accountability.
Culture
Our "people first" approach means prioritising the wellbeing of our colleagues, always. Employee wellbeing has never been more important, and we continuously work to improve how we support our people to be holistically happy and healthy, no matter what the current climate.
"We aspire to become a benchmark as a top-class employer, by fostering a respectful, inclusive, and healthy environment for all." - Sarah Cheyne - Group VP Talent Experience, Inclusion and People Analytics
Learn more about The Adecco Group
The Adecco Group is the world's leading talent advisory and solutions company. Our powerful purpose is to make the future work for everyone. We build and incubate capabilities in areas where persistent skills shortages exist and connect that talent to organisations to power their success. Our core operations are split into 3 distinct Global Business Units (GBU’s) – Adecco, Akkodis and LHH. With these services we help individuals fulfil and exceed their potential, building employability and connecting people with opportunities.. At the Adecco Group, everyone has a voice and there are extensive opportunities to satisfy your curiosity, share your skills, and take your career in any direction.
Success profile
Are we the right fit for each other? Have a look at the traits we're looking for. (1 Beginner – 10 Expert)
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Putting people first - be that your colleagues, clients or customers10
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Always willing to develop self and learn; you are curious and support a culture of continuous learning in order to evolve professionally8
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Seeks to empower others and collaborate with a collective spirit10
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Engages and connects with others in a meaningful and respectful way to achieve common goals9
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Initiates activities and decision making; perseveres with courage and energy to drive results8
Rewards
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Our Terms of Use, Cookie Policy and Privacy Policy explain how we collect and use information about you and the rights you have. By submitting your information you acknowledge you have read those documents and consent to receive communications and email job alerts from the Adecco Group.