PSA - Business Systems Analyst
Toronto, Canada Apply for Role- System Support & Enhancements
- Monitor system issues and incoming requests from the business, triage and escalate as needed
- Track, test, and help implement small system enhancements and configuration changes
- Work closely with internal tech and LHH partners on day-to-day fixes and improvements
- Support system testing (UAT) for new releases and bug fixes
- Assist in documenting and organizing user feedback, enhancement ideas, and defects
- Project & Process Support
- Provide coordination support across key projects, including meeting logistics, notes, and follow-ups
- Accountable for organizing and collating all EZRA design requirements, enhancement requests, and bugs in support of PSA Platform Owner
- Support internal EZRA initiatives to improve processes and tooling usage
- Coordinate with Enablement teams on rollouts, training documentation, and change management efforts
- Ensure communication is clear, elevated, and always provide risk mitigation.
- Connect the dots across related initiatives across the EZRA business that could have an impact with the system
- Data Hygiene & Reporting
- Perform routine data quality reviews and clean or update data as needed
- Support adoption reporting and system usage tracking
- Collaborate with analytics leads to ensure data dashboards reflect accurate and current information
- Assist in managing and improving processes related to data accuracy and governance
- Cross-Functional Collaboration
- Serve as a connector between business users and technical teams to ensure clear communication and smooth delivery
- Help schedule and prepare for alignment meetings across functional and system teams
- Maintain documentation of key decisions, actions, and open questions for reference
- Technical and Product Expertise
- Understand all elements of the platform from CRM, PSA, FFA, including integrations with EZRAs’ Delivery Management and Accounting systems
- Leverage foundational knowledge of Force.com to effectively communicate technical needs, understand new releases from Force.com and Certinia
- Monitor and prioritize EZRA backlog based on severity and impact
- In partnership with EZRA Tech team and LHH QA and BA teams, lead UAT and End-User training in partnership with Enablement teams and Workstream Leads
- 3-5 years of Operational Project or Product Manager working experience on a Product team and with strong technical acumen
- Experience in system implementation and agile product development
- Business analyst experience (translating business needs into technical requirements)
- Deep knowledge of platform components and customizations
- Knowledge of the Certinia platforms and Force.com
- Deep understanding of platform design
- The ability to manage various cross-functional deadlines when working under pressure, and hold others accountable for timely deliverables
- The ability to build collaboration locally and globally
- Experience managing, influencing, and communicating with stakeholders
- Skilled in Microsoft Office Suite of products, project management software, productivity tools, and user story management in ADO, Jira, or similar software
- Advanced Excel data manipulation, analytical, and reporting skills
- Data presentation and facilitation experience
- A self-starter who operates proactively in the business and across functions
- A leader who can create and maintain a strong culture of commitment to business objectives, as well as prioritize individual well-being
- Decisive, action-oriented, and comfortable working with ambiguity
- A change ambassador not afraid to challenge the status quo or try new approaches
- Collaborative, working with other managers and function leads to embrace, drive, and implement best practices and continual enhancements
- Comfortable with ambiguity
- Able to scope projects end-to-end across the business with potentially limited knowledge and exposure in all areas
- Able to build exceptional stakeholder relationships both internally and externally, breaking down internal barriers
- Resilient and self-motivated
- Innovative in providing solutions to clients’ and business needs
- Flexible and display a “can-do” attitude
- A team player who openly embraces our values of collaborating, listening, learning, and authenticity
- Your Own World Class Coach
- Friends and Family Coaching
- 2 Weeks Work from Anywhere
- Charity Days
- Learning and Development Budget
- Weekly Wellbeing Hour
- Health Insurance
- Regional Retirement Savings Plan
- Health and Fitness Reimbursement Plan
- Supplementary Health Plan
We are an equal opportunity employer dedicated to having a successful, diverse team where everyone has a voice and feels able to be themselves. We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture. Attracting and developing a diverse workforce that reflects the communities in which we serve is essential to us.
Posting date: 12-09-2025
Get to Know Us
Bringing together the complementary strengths of our various brands, our team unites through a powerful mission – to match the right talent with the right opportunity. We create synergies that meet the Talent needs of our customers wherever they are in their journey delivered in a technology-enabled and human-driven experience. At LHH, you’ll be empowered to deliver on our purpose of future-proofing organizations and careers, enabling workforce transformation.
Diversity & Inclusion at LHH
We are committed to making the future work for everyone. As a people business focused on providing talent solutions and advisory services, we envision a world in which everyone has the chance to participate in the world of work. Our aim is to acknowledge and appreciate diverse perspectives, encouraging inclusive decision-making processes that value each colleague's contributions, skills, experience, and potential. We work actively to create the conditions that support a culture and work environment of belonging, trust, and participation. Our approach to diversity and inclusion is built around several pillars that underpin our work, including structural and conscious inclusion, leadership, and accountability.
Culture
We are a high-performing and diverse team of people from all over the world, working together to make the future work for everyone. Our culture is shaped by our people, who are the key to our success. It is our people that give us the ability to influence the changing world of work on a global level with solutions that are grounded in the understanding and experience of local contexts. Together we offer exciting career paths to candidates and bring the best talent to our clients. To make this possible, investing in our people, an open culture of communication, and individual opportunities for development are essential to us. There is a world of opportunity out there.
Learn more about LHH
We are the talent solutions business at the Adecco Group, an end-to-end solutions partner, addressing the skills and transformation needs of our customers to drive growth. Our mission is to match the right talent with the right opportunity. Bringing together the complementary strengths of our various brands, we create synergies that meet the needs of our customers wherever they are in their transformation journeys. As a member of the team, you’ll be empowered, inspired and energized to deliver on our purpose to future-proof organizations and careers by building the right capabilities and enabling workforce transformation. We reach high and strive for excellence because we know our work makes a difference.
Success profile
Are we the right fit for each other? Have a look at the traits we're looking for. (1 Beginner – 10 Expert)
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Evolve with purpose Being passionate about meaningful work and ready to change the world.10
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Win together Being able to build relationships through trust, transparency, and collaboration so that together we all succeed.8
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Own it Being empowered to make decisions and take accountability for the results.10
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Reach high Agile and adaptable - fast mover - ability to anticipate future client and candidates needs.9
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Make it fun Delivering our purpose, staying energized and inspired, while having fun with colleagues.8
Rewards
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Our Terms of Use, Cookie Policy and Privacy Policy explain how we collect and use information about you and the rights you have. By submitting your information you acknowledge you have read those documents and consent to receive communications and email job alerts from the Adecco Group.