Trial Coordinator - Ezra

Singapore, Singapore Apply for Role

Job ID 5230 Location(s) Singapore, Singapore Business Unit LHH Department Services Administratifs : Administrative

Job Role: Trial Coordinator

Location: Singapore - Hybrid (3 days a week in office)

Who we are

Imagine what even the world’s most exceptional organizations could achieve if all their employees were coached to be their absolute best.

At EZRA, we’re on a mission to do just that. We believe that through professional coaching, people get to know themselves and their goals, weaknesses and hang-ups. And once they know all that, they can build on the good stuff and work on the rest.

This mindset applies not only to our clients but is manifested in our own EZRA family. We believe a happy team is a productive team. We want our people to care about and be proud of what they do.

The Role

To aid our expanding growth, we are looking for a pro-active, energising Trial Co-ordinator to help us launch EZRA experiences across our 3 propositions at scale. This role will be to provide seamless world class customer service and experiences, to showcase EZRA propositions (e.g. digital coaching, platforms) and provide prospective and existing customers with a unique experience.

This is an exciting role with stretch opportunity to apply or learn skills. Working with multiple teams, you will see interaction with sales, our delivery function, marketing and work with our technical support teams in the end-to-end operations of a trial (i.e. pre-trial and post-trial follow up).

You’ll join the sales and marketing team that services our prospective customers in APAC, reporting into the VP of Marketing, Asia Pacific.

What you’ll do

Important Accountabilities

Provide first-level service to the EZRA prospective accounts and clients who are looking to experience EZRA propositions (i.e. pre-trial, on-trial and post-trial follow up)
Work with the sales and coach solutions team to understand specific client needs and curate an experience that will match those expectations
Project manage the client onboarding set-up in the experience process for commercial opportunities and collaborate with sales or CSMs to ensure follow ups post-trial
Hand off of trial information to the selling team post-trial, providing a detailed summary

Sales and Operational Support

Work with our Sales team to ensure alignment of the experience and a best-in-class customer journey.
Work in partnership with our Coaching Solutions team to select and brief our coaches and where required facilitate virtual briefings pre-trial
Develop tailored client-facing materials and collateral
Provide data and supporting information throughout and at the end of the EZRA experience in sharing insights on the trial experience

Reporting

Tell stories and connect the dots with data from various platforms and contexts to achieve business and client goals
Work with customers and our sellers to facilitate an experience that will resonate with what they are trying to achieve through their EZRA trial experience
Proactively plan and prepare for client debriefs, compiling account reporting including PPT presentation and data analysis to provide data insights

Marketing Communication and Event Support

Work with our marketing team to ensure quality experiences and flow of the latest assets and activities where relevant to the trial and respective account or prospect
Support in logistics and events for in-market activities for prospects or clients

About you

Excellent speaking and presentation capabilities and are comfortable with meeting new people and senior stakeholders
1+ years of experience in working with sellers and understanding how to align outputs to the need of a customer
Strong evidence of customer success and service delivery
Digitally knowledgeable and open to learning to new platforms for daily operations and tasks
Collaborate globally and accommodate for different time zones when needed
Proficient in data analysis, reporting and the creation of graphics to showcase results
Proficiency in Mandarin

What we offer

Your own world class coach
Friends and family coaching
2 weeks work from anywhere
Charity days
Learning and Development Budget
Weekly wellbeing hour
Regional benefits package

#LI-Hybrid

We are an equal opportunity employer dedicated to having a successful, diverse team where everyone has a voice and feels able to be themselves. We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture. Attracting and developing a diverse workforce that reflects the communities in which we serve is essential to us.

Posting date: 25-09-2024

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Get to Know Us

Bringing together the complementary strengths of our various brands, our team unites through a powerful mission – to match the right talent with the right opportunity. We create synergies that meet the Talent needs of our customers wherever they are in their journey delivered in a technology-enabled and human-driven experience. At LHH, you’ll be empowered to deliver on our purpose of future-proofing organizations and careers, enabling workforce transformation.

Diversity & Inclusion at LHH

We are committed to making the future work for everyone. As a people business focused on providing talent solutions and advisory services, we envision a world in which everyone has the chance to participate in the world of work. Our aim is to acknowledge and appreciate diverse perspectives, encouraging inclusive decision-making processes that value each colleague's contributions, skills, experience, and potential. We work actively to create the conditions that support a culture and work environment of belonging, trust, and participation. Our approach to diversity and inclusion is built around several pillars that underpin our work, including structural and conscious inclusion, leadership, and accountability.

Culture

We are a high-performing and diverse team of people from all over the world, working together to make the future work for everyone. Our culture is shaped by our people, who are the key to our success. It is our people that give us the ability to influence the changing world of work on a global level with solutions that are grounded in the understanding and experience of local contexts. Together we offer exciting career paths to candidates and bring the best talent to our clients. To make this possible, investing in our people, an open culture of communication, and individual opportunities for development are essential to us. There is a world of opportunity out there.

Learn more about LHH

We are the talent solutions business at the Adecco Group, an end-to-end solutions partner, addressing the skills and transformation needs of our customers to drive growth. Our mission is to match the right talent with the right opportunity. Bringing together the complementary strengths of our various brands, we create synergies that meet the needs of our customers wherever they are in their transformation journeys. As a member of the team, you’ll be empowered, inspired and energized to deliver on our purpose to future-proof organizations and careers by building the right capabilities and enabling workforce transformation. We reach high and strive for excellence because we know our work makes a difference.

Success profile

Are we the right fit for each other? Have a look at the traits we're looking for. (1 Beginner – 10 Expert)

Evolve with purpose Being passionate about meaningful work and ready to change the world.

10
Win together Being able to build relationships through trust, transparency, and collaboration so that together we all succeed.

8
Own it Being empowered to make decisions and take accountability for the results.

10
Reach high Agile and adaptable - fast mover - ability to anticipate future client and candidates needs.

9
Make it fun Delivering our purpose, staying energized and inspired, while having fun with colleagues.

8

Traits are on a scale of 0 to 10

Rewards

Transformational career experiences, forge your own path to success

Embark on a journey of growth with tailored career paths, inspiring training and onboarding, collective spirit, and a strong commitment to wellbeing

Truly collaborative culture, where diversity of thought and opinion is valued above all else

Flexibility to work in the way that makes you most productive, agile, confident and insightful

Specific local benefits and rewards tailored to each country (holiday allowances, health care and more).

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