Trial Coordinator, Ezra
London, United Kingdom Apply for Role- Provide effective and proactive first-level service to the EZRA prospective accounts who are looking to experience EZRA propositions
- Work with the sales team to understand specific client needs and curate an experience that will match those expectations, to win more logos
- Be an extension of the EZRA brand and help prospective customers understand how EZRA can partner with their organisation
- Project manage the client onboarding set-up in the experience process for new business opportunities
- Support our Customer Success Managers in the client onboarding and set-up process for growth opportunities with existing customers
- Oversee reporting requirements at account level during the EZRA experiences where required
- Strategic check-ins with client stakeholders to support in manager expectations internally and externally
- Hand off of management information to the selling team post trial, to ensure a detailed and thorough implementation if we win the contract
- Work with our Sales team to ensure alignment of the experience and ensure a best in class customer journey.
- Develop a complete understanding of the future project requirements
- Work in partnership with our Coaching Solutions team to select and brief our coaches and where required facilitate virtual briefings pre trial
- Maximize adoption and engagement of EZRA experience participants
- Execute production and delivery of client reporting needs when required, utilizing EZRA’s Reporting Capabilities
- Assist in the development of client-facing materials and collateral as appropriate
- Stay well-versed in and be able to explain and articulate EZRA’s Product and Platform capabilities
- For experiences to help grow existing customers, support the designated Customer Success Manager to execute on delivery milestones
- Facilitate launch interventions for experiences provided to existing customers supporting the CSM as the client point of contact
- Provide data and supporting information to the CSM throughout and at the end of the EZRA experience so that the CSM can partner with the commercial lead in sharing insights on the experience
- Support the CSM as an internal point of contact for all experience deliverable and milestones
- Proactively work with customers and our sellers to understand what success looks like to them and facilitate an experience that will resonate with what they are trying to achieve through their EZRA experience.
- Proactively plan and prepare for client debriefs, compiling account reporting including PPT presentation and data analysis to provide data insights and trends
- Participate in all aspects of Ezra CSM community (training, systems, processes)
- Proficiency in EZRA systems and updating internal shared documents
- The ability to work in a fast-paced, virtual scale-up environment
- Experience in working with ambuiguity and positive everchanging business environments
- Experience in working with sellers and understanding how to align outputs to the need of a customer in line with business strategies
- Strong evidence of customer success and strive to go the extra mile for Ezra customers and participants
- High levels of attention to detail to make sure the job gets done right
- Proficiency in MS Office Suite including Microsoft Forms, Excel and PowerPoint
- Comfortable operating with levels of ambiguity and taking direction from multiple team members
- Passionate about innovation and looking at better ways to work
- Comfortable in working with customers of all levels and seniorities
- Experienced in working cross functionally with other departments particularly sales and delivery operations
- Highly organized, considering the needs of the whole team operating in different time zones
- A self-starter able to operate in a high pressure, deadline driven, virtual environment
- Proficient in reporting and the creation of graphics to showcase results
Posting date: 06-01-2025
Get to Know Us
Bringing together the complementary strengths of our various brands, our team unites through a powerful mission – to match the right talent with the right opportunity. We create synergies that meet the Talent needs of our customers wherever they are in their journey delivered in a technology-enabled and human-driven experience. At LHH, you’ll be empowered to deliver on our purpose of future-proofing organizations and careers, enabling workforce transformation.
Diversity & Inclusion at LHH
We are committed to making the future work for everyone. As a people business focused on providing talent solutions and advisory services, we envision a world in which everyone has the chance to participate in the world of work. Our aim is to acknowledge and appreciate diverse perspectives, encouraging inclusive decision-making processes that value each colleague's contributions, skills, experience, and potential. We work actively to create the conditions that support a culture and work environment of belonging, trust, and participation. Our approach to diversity and inclusion is built around several pillars that underpin our work, including structural and conscious inclusion, leadership, and accountability.
Culture
We are a high-performing and diverse team of people from all over the world, working together to make the future work for everyone. Our culture is shaped by our people, who are the key to our success. It is our people that give us the ability to influence the changing world of work on a global level with solutions that are grounded in the understanding and experience of local contexts. Together we offer exciting career paths to candidates and bring the best talent to our clients. To make this possible, investing in our people, an open culture of communication, and individual opportunities for development are essential to us. There is a world of opportunity out there.
Learn more about LHH
We are the talent solutions business at the Adecco Group, an end-to-end solutions partner, addressing the skills and transformation needs of our customers to drive growth. Our mission is to match the right talent with the right opportunity. Bringing together the complementary strengths of our various brands, we create synergies that meet the needs of our customers wherever they are in their transformation journeys. As a member of the team, you’ll be empowered, inspired and energized to deliver on our purpose to future-proof organizations and careers by building the right capabilities and enabling workforce transformation. We reach high and strive for excellence because we know our work makes a difference.
Success profile
Are we the right fit for each other? Have a look at the traits we're looking for. (1 Beginner – 10 Expert)
-
Evolve with purpose Being passionate about meaningful work and ready to change the world.10
-
Win together Being able to build relationships through trust, transparency, and collaboration so that together we all succeed.8
-
Own it Being empowered to make decisions and take accountability for the results.10
-
Reach high Agile and adaptable - fast mover - ability to anticipate future client and candidates needs.9
-
Make it fun Delivering our purpose, staying energized and inspired, while having fun with colleagues.8
Rewards
Join our Global Talent Community
When opportunity knocks make sure you hear it! Enter your details to join our talent community and sign up to automatic job alerts.
Our Terms of Use, Cookie Policy and Privacy Policy explain how we collect and use information about you and the rights you have. By submitting your information you acknowledge you have read those documents and consent to receive communications and email job alerts from the Adecco Group.
Our Terms of Use, Cookie Policy and Privacy Policy explain how we collect and use information about you and the rights you have. By submitting your information you acknowledge you have read those documents and consent to receive communications and email job alerts from the Adecco Group.