Continuous Improvement Manager
Singapore Apply for RoleAbout Us
Adecco Group, headquartered in Zurich and a Fortune 500 company, is a global leader in HR solutions. Founded in 1996, we offer services like temporary staffing, permanent placement, and recruitment process outsourcing across over 60 countries. Adecco combines global reach with local expertise, using technology to enhance its HR ecosystem. The company is committed to corporate social responsibility, focusing on diversity, sustainability, and community development, and supports various industries, including IT, finance, healthcare, and manufacturing.
Your Role
We are seeking a results-driven and strategic Continuous Improvement Manager to lead initiatives that drive operational efficiency, process improvement, and organizational effectiveness. This role will be responsible for identifying opportunities for improvement, implementing best practices, and fostering a culture of continuous improvement across the organization. This includes managing projects from initialization to completion, ensuring adoption and owning the change management.
Responsibilities
- Lead and manage cross-functional projects focused on process optimization, cost reduction, and performance improvement.
- Analyze operational data and KPIs to identify trends, inefficiencies, and areas for improvement.
- Develop and implement continuous improvement methodologies.
- Collaborate with business units to design and execute strategic initiatives aligned with company goals.
- Facilitate workshops and training sessions to build internal capabilities in process excellence.
- Monitor and report on the progress of improvement initiatives, ensuring sustainability and scalability.
- Benchmark internal processes against industry and/or geographical best practices and recommend enhancements.
- Support change management efforts to ensure successful adoption of new processes and tools.
- Work and collaborate closely with key stakeholders to manage transformation projects including Project planning, RFP, vendor due diligence and selection, discovery, implementation, and post go-live follow-up. Work with local domain experts to understand detailed requirements and processes and be the interface with vendors for knowledge transfer
- All other project management activities according to best-in-class practices
- Develop in-depth knowledge of newly implemented system and provide guidance to other users during hypercare
- Act as a change agent and drive adoption with local teams after system go-live
Measures of Success
- Identifying and addressing gaps in the as-is processes, and improving the processes
- Cost savings demonstrated by a reduced Cost per Headcount across the organization in both Front and Support Functions
- Improvement in Employment Engagement Score affected by workload/manual processes
- Percentage of employees adopting new processes/tools post implementation, completed training
- Improvement in time taken to complete end-to-end process and/or higher number of tasks completed with the same resources
- Strategic Focus in all aspects of Management and Planning
- Demonstrate explicitly Plan-do-check-act mindset
- Effective communications keeping all stakeholders informed and engaged
- Astute ability to meet timelines and budget without dropping quality
Skills
- Proactive, highly motivated team player, strategic thinking paired with a hands-on mentality and a strong result orientation
- Strong analytical and business judgment including demonstrated problem-solving skills as well as track record of delivering results
- Strong communication skills and ability to interact with different stakeholders at all levels
- Very good presentation skills and the ability to prepare presentations in PowerPoint
- Personal traits - adaptable, flexible, resilient, pragmatic, high energy, passion and mature
- Strong team player, Problem-solver attitude by seeking collaboration and teamwork
- Assertive, facilitative, pro-active, and personable
- Accuracy and attention to detail
- Be extremely comfortable with uncertainty and change and be able to support the business through a large-scale transformation
Requirements
- Minimum Bachelor’s degree in Business, Engineering, Operations Management, or a related field.
- At least 5 years in business operations, process improvement, or strategy roles
- Certification in Lean, Six Sigma (Green Belt or Black Belt), PMP or similar methodologies is highly desirable
- Strong analytical and problem-solving skills with proficiency in data analysis tools (e.g., Excel, Power BI, Tableau).
- Excellent communication, facilitation, and stakeholder management skills.
- Proven ability to lead cross-functional teams and drive change in a complex environment.
- Experience with implementing complex Payroll and/or billing system is highly preferred
Posting date: 04-07-2025
Get to Know Us
Our team is making a difference in people’s working lives and leading society into a future driven by human potential and inclusion. We’re disrupting and transforming norms – looking beyond resumes and connecting people with opportunities to truly get ahead. As the world's leading workforce solutions company, we are offering flexible placement, permanent placement, outsourcing and managed services across all sectors. At Adecco, we believe in the potential of people. We deliver the right talent capabilities at the right time, enabling flexibility and agility for clients. Help us deliver on our purpose to transform the world of work through people who love what they do.
Diversity & Inclusion at Adecco
Join Adecco: Empowering Diversity, Driving Inclusion
At Adecco, diversity fuels our success. We embrace unique identities, backgrounds, and perspectives to build an inclusive future. Our commitment to equity ensures fair access and opportunity for all.
What We Stand For
Diversity Fuels Success: Embracing a full range of identities, from gender and race to ability and nationality, we create a vibrant and innovative work environment.
Equity for All: Fairness drives everything we do. We provide equal access to opportunities, resources, and recognition for everyone.
Championing Inclusion in Action
Expertise in Refugee Integration: We lead in integrating refugees through social coaching, training, and partnerships, making a positive impact on their lives.
Skills for the Future: By upskilling and reskilling, we empower candidates to succeed in the workforce, we bridge the talent gap, driving growth and empowerment for all.
Join us in building a future where everyone thrives. Be a catalyst for positive change with Adecco!
Culture
At Adecco, empowerment drives us, and our collective spirit inspires us to create meaningful change. We envision a world where everyone has a chance to participate in the future of work. Our culture of inclusivity and entrepreneurship enables continuous growth, making a positive impact on society.
Each role at Adecco contributes to a greater cause by making a real difference in people's lives. We connect talent with opportunities, creating careers and shaping a brighter future for everyone.
Fuel your career with Adecco's brand purpose, emphasizing empowerment, societal impact, and leadership in workforce solutions. Together, let's embark on a remarkable journey of transformation and fulfillment, shaping a brighter future for everyone, everywhere.
"Our ambition is to reinforce our leadership in workforce solutions and make the future work for everyone, all around the world." - Christopher Catoir – President Adecco
Learn more about Adecco
We are Adecco, a global leader in workforce solutions. We work to make a difference in people’s working lives and lead society into a future driven by human potential and inclusion. We have a commitment to disrupting and transforming norms – looking beyond resumes and connecting people with opportunities that truly get them ahead. As a member of the team, you’ll be empowered to deliver on our purpose to transform the world of work through people who love what they do. You will be a committed career partner that supports the employability of our Associates and their success.
Success profile
Are we the right fit for each other? Have a look at the traits we're looking for. (1 Beginner – 10 Expert)
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Collaborate with purpose, connecting authentically to achieve remarkable goals together.10
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Embrace change, taking bold initiatives with tenacity to drive extraordinary results.8
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Focus on customers, creating strong partnerships and understanding their evolving needs.10
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Fuel your curiosity, embrace continuous learning, and grow professionally with us.9
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Join a dynamic team that navigates change fearlessly, turning challenges into opportunities.7
Rewards
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Our Terms of Use, Cookie Policy and Privacy Policy explain how we collect and use information about you and the rights you have. By submitting your information you acknowledge you have read those documents and consent to receive communications and email job alerts from the Adecco Group.