Project Manager -IT Front Office

Mission

• Manages project/s in the area of Front Office from conception successfully through to completion - effectively managing a global team of IT experts and technical resources, and ensuring alignment with key stakeholders
• Brings subject matter expertise in multiple business and/or technology domains to solve business problems or needs

Main Tasks & Responsibilities        

• Overall responsibility for planning, directing and coordinating activities pertaining to technology and business function projects in accordance with Adecco project management methodology
• Consults with management and reviews project proposals to determine goals, time frame, funding limitations, and procedures for accomplishing projects, staffing requirements and allotment of resources
• Develops project plans, specifying goals, strategy, staffing, scheduling, risks, contingency plans and allocation of available resources
• Coordinates assignment of project personnel
• Works closely with Business & IT stakeholders for any escalations and works closely with all IT team members on all the required phases of a project from start to finish.
• Understands how to leverage applications for competitive advantage
• Anticipates the impact of the project on the organization and proactively manages the change, aligning with key leaders 
• Applies advanced ability to manage external resources (e.g. cross-functionally or multi-disciplinary) including offshore delivery models
• Applies advanced ability to negotiate with and influence internal/external partners resources
• Applies advanced ability to manage identified project risks and implement mitigation actions. 
• Applies leadership skills that include delegation and team-building and efficient/effective resource management and use of teams
• Budget management – planning, tracking, maintaining as required
• Stakeholder management - Actively enrols senior business leadership in support and on-going ownership of major projects
• Certified in project management as a result of following a recognized pattern/structure of training in advanced project management skills or equivalent proven experience
• Achieves agreed targets in terms of quality, time and cost
• Adheres to defined management and delivery processes for IT projects and other policies relevant to the project scope (e.g. HW/SW standards, Internal Controls, Compliance & Information Security)
• Ensures delivery of project results according to agreed quality, schedules and cost whilst maintaining customer satisfaction.
• Leads the assigned project personnel to jointly achieve high customer satisfaction
• Global Projects with project budget authority / involving global teams (indirect reporting line)

Work Experience

• At least 6+ years of working experience in project management in a large global IT organization or consultancy, ideally in CRM, SFDC-based being a plus, or large ERP implementations
• Proven track record successfully delivering projects with budget responsibility
• Good understanding and knowledge of general IT technology, systems and management processes
• Design and implementation of new processes or methodologies in complex organizations
• Good understanding of business processes and objectives, with subject matter expertise in at least one or more domains
• Capability to lead global virtual teams
• Excellent presentation and communication skills at all levels
• Knowledge of IT Project Methodologies
• Hands-on experience using MS Word, Excel, PowerPoint, and Project
• Strong negotiation and influencing skills essential

Education           

• University degree preferably in a business or technical subject or any comparable education
• PMI / Prince2 (or similar industry standard project management qualification desirable)
• Good knowledge of ITIL Service Management processes
• Process Management, Six-Sigma, Lean is a plus

Skills     

• Ability to foster motivation within the project team to meet tight deadlines
• Ability to influence key decision makers
• Excellent problem-solving skills coupled with the ability to understand complex information and assess requirements
• A flexible, methodical and structured approach to projects
• Ability to work within budget limits 
• Excellent time management skills 
• A structured and logical approach; able to handle multiple tasks, think and plan ahead and build in contingencies. 
• Ability to work independently and with multi-disciplinary teams
• Ability to build pro-active, co-operative working relationships with customers, peers and key stakeholders based on respect and team work
• Ability to cope with pressure and to manage crisis situations efficiently

Posting date: 23-06-2025