PSA - Business Systems Analyst - EZRA
Toronto, Canada Apply for Role- Monitor and triage system issues and business requests, escalate as needed, track and test small enhancements and configuration changes, support UAT for releases and bug fixes, collaborate with tech and LHH teams on fixes and improvements, and document user feedback, enhancement ideas, and defects.
- Support project coordination by managing meeting logistics, notes, and follow-ups; organize design requirements, enhancement requests, and bugs; contribute to internal process and tooling improvements; partner with Enablement on rollouts, training, and change management; ensure clear, risk-aware communication; and align related initiatives across the EZRA business impacting the system.
- Conduct routine data quality reviews and updates, support adoption reporting and system usage tracking, collaborate with analytics leads to maintain accurate dashboards, and help manage and improve data accuracy and governance processes.
- Act as a liaison between business users and technical teams to ensure clear communication and smooth delivery, support scheduling and preparation for cross-functional alignment meetings, and maintain documentation of key decisions, actions, and open questions.
- Maintain deep understanding of the platform—including CRM, PSA, FFA, and integrations with Delivery Management and Accounting systems—leverage Force.com knowledge to communicate technical needs and interpret releases, prioritize EZRA backlog by severity and impact, and lead UAT and end-user training in collaboration with Tech, QA, BA, Enablement, and Workstream Leads.
- 3–5 years of experience in Operational Project or Product Management within a product team, with strong technical acumen and hands-on involvement in system implementation and agile development.
- Proven ability to translate business needs into technical requirements, with experience in business analysis and a deep understanding of platform design, components, and customizations—ideally within Certinia and Force.com environments.
- Strong cross-functional project coordination skills, with the ability to manage competing deadlines, influence stakeholders, and hold teams accountable in high-pressure, ambiguous environments.
- Effective collaborator with experience building relationships across local and global teams, breaking down silos, and leading change through innovation and inclusive practices.
- Proficient in tools and systems, including Microsoft Office Suite, ADO, Jira (or similar), project management platforms, and advanced Excel for data manipulation, analysis, and presentation.
- Self-starter and adaptable leader who balances commitment to business goals with a people-first mindset; brings resilience, curiosity, and a continuous improvement mindset to every challenge.
- Your Own World Class Coach
- Friends and Family Coaching
- Charity Days
- Learning and Development Budget
- Weekly Wellbeing Hour
- Health Insurance
- Regional Retirement Savings Plan
- Health and Fitness Reimbursement Plan
- Supplementary Health Plan
We are an equal opportunity employer dedicated to having a successful, diverse team where everyone has a voice and feels able to be themselves. We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture. Attracting and developing a diverse workforce that reflects the communities in which we serve is essential to us.
Posting date: 12-09-2025
Get to Know Us
Bringing together the complementary strengths of our various brands, our team unites through a powerful mission – to match the right talent with the right opportunity. We create synergies that meet the Talent needs of our customers wherever they are in their journey delivered in a technology-enabled and human-driven experience. At LHH, you’ll be empowered to deliver on our purpose of future-proofing organizations and careers, enabling workforce transformation.
Diversity & Inclusion at LHH
We are committed to making the future work for everyone. As a people business focused on providing talent solutions and advisory services, we envision a world in which everyone has the chance to participate in the world of work. Our aim is to acknowledge and appreciate diverse perspectives, encouraging inclusive decision-making processes that value each colleague's contributions, skills, experience, and potential. We work actively to create the conditions that support a culture and work environment of belonging, trust, and participation. Our approach to diversity and inclusion is built around several pillars that underpin our work, including structural and conscious inclusion, leadership, and accountability.
Culture
We are a high-performing and diverse team of people from all over the world, working together to make the future work for everyone. Our culture is shaped by our people, who are the key to our success. It is our people that give us the ability to influence the changing world of work on a global level with solutions that are grounded in the understanding and experience of local contexts. Together we offer exciting career paths to candidates and bring the best talent to our clients. To make this possible, investing in our people, an open culture of communication, and individual opportunities for development are essential to us. There is a world of opportunity out there.
Learn more about LHH
We are the talent solutions business at the Adecco Group, an end-to-end solutions partner, addressing the skills and transformation needs of our customers to drive growth. Our mission is to match the right talent with the right opportunity. Bringing together the complementary strengths of our various brands, we create synergies that meet the needs of our customers wherever they are in their transformation journeys. As a member of the team, you’ll be empowered, inspired and energized to deliver on our purpose to future-proof organizations and careers by building the right capabilities and enabling workforce transformation. We reach high and strive for excellence because we know our work makes a difference.
Success profile
Are we the right fit for each other? Have a look at the traits we're looking for. (1 Beginner – 10 Expert)
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Evolve with purpose Being passionate about meaningful work and ready to change the world.10
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Win together Being able to build relationships through trust, transparency, and collaboration so that together we all succeed.8
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Own it Being empowered to make decisions and take accountability for the results.10
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Reach high Agile and adaptable - fast mover - ability to anticipate future client and candidates needs.9
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Make it fun Delivering our purpose, staying energized and inspired, while having fun with colleagues.8
Rewards
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Our Terms of Use, Cookie Policy and Privacy Policy explain how we collect and use information about you and the rights you have. By submitting your information you acknowledge you have read those documents and consent to receive communications and email job alerts from the Adecco Group.