Senior Director of Strategic Sales Operations and Implementations - Adecco - US

The Senior Director, Strategic Account Operations & Implementation is a key strategic leader responsible for designing, implementing, and optimizing scalable operational solutions that support complex, enterprise-level customer programs. This role drives operational excellence across the full customer lifecycle, leading solution design, implementation, supplier integration, change management, process standardization, compliance, quality assurance, and successful transition to ongoing service delivery.

Partnering closely with Sales, Account Management, Operations, Pricing, Technology, Shared Services, and external stakeholders, the Senior Director develops and executes innovative service delivery strategies that enhance customer experience, improve operational performance, mitigate risk, and drive sustainable business growth.

The role serves as a critical bridge between commercial strategy and operational execution, ensuring customer commitments are translated into efficient, scalable, and compliant solutions that deliver measurable value for both customers and the organization.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Strategic Leadership
• Act as a strategic partner to senior leadership in defining and executing the operating model and service delivery strategy for strategic account programs.
• Lead the development of scalable implementation frameworks, operating models, and service delivery standards.
• Establish and evolve SOPs, governance frameworks, and best practices to improve consistency, reduce risk, and enhance efficiency.
• Identify process gaps, lead root-cause analysis, and implement continuous improvement initiatives.

Implementation & Operational Execution
• Oversee the end-to-end implementation lifecycle for strategic account programs, including solution design, project management, change management, and transition to steady-state operations.
• Ensure execution alignment with customer expectations, contractual obligations, timelines, and operational readiness requirements.
• Govern core operational workflows, including requisition lifecycle, candidate lifecycle, data management, customer support, metrics, and service levels.
• Deliver executive-level reporting and communications on implementation status, risk, and performance outcomes.

Supplier Strategy & Governance
• Lead strategy, sourcing, onboarding, and governance of suppliers supporting strategic account delivery models.
• Develop and maintain a high-performing supplier portfolio aligned to geography, skill capability, customer requirements, and financial objectives.
• Establish standardized supplier contracting, performance management, and audit practices.
• Serve as escalation point for supplier-related legal, operational, and financial issues and ensure timely resolution.

Cross-Functional Partnership
• Partner with Sales, Account Management, Finance, Pricing, Technology, Legal, and Operations to ensure integrated solution design and implementation planning.
• Participate in deal reviews to validate operational feasibility, supplier strategy, and execution readiness.
• Align stakeholders on implementation timelines, change impacts, and service delivery expectations.

Quality, Compliance & Continuous Improvement
• Ensure all processes meet internal quality standards, compliance requirements, and customer obligations.
• Lead audit readiness, reporting discipline, and risk mitigation practices.
• Track and analyze operational metrics to identify trends and drive performance improvements.

People Leadership
• Lead and develop high-performing teams across implementation, operations, and supplier management functions.
• Drive accountability, performance management, and capability development.
• Foster a culture of operational excellence, collaboration, and customer focus

MINIMUM EDUCATION & EXPERIENCE REQUIREMENTS:
Bachelor’s degree or equivalent experience required, with 10-12+ years of industry experience, including 5+
years of people leadership. Demonstrated expertise in implementation strategy, operational governance,
process improvement, and cross-functional program execution.

KNOWLEDGE, SKILLS & ABILITIES REQUIREMENTS:
• Demonstrated strategic leadership with the ability to execute complex initiatives that drive business growth and operational effectiveness.
• Expertise in operational excellence, process optimization, and continuous improvement methodologies.
• Proven success leading large-scale implementations, change management initiatives, and organizational transformation efforts.
• Strong understanding of supplier governance, risk management, compliance, and service delivery oversight.
• Exceptional executive communication, presentation, and stakeholder influence skills, with the ability to build alignment across diverse teams.
• Proven ability to develop, lead, and mentor high-performing teams while fostering a culture of accountability and collaboration.
• Strong analytical and problem-solving capabilities, leveraging data and insights to drive informed decision-making and business outcomes.
• Proficiency with Salesforce, CRM platforms, and Microsoft Office applications.

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge, and expertise to grow together.

Make an impact where it matters most.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.
On https://careers.adeccogroup.com/application, you will find some of the key steps you can expect to guide you along the way.
As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We have zero tolerance for any unlawful discrimination or harassment, against any employee, associate, or candidate, at any stage of that person’s journey with us. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. The Adecco Group is proud to be an Equal Opportunity Employer.

The anticipated annual base salary range for this position is $114,789 - $210,446. Compensation varies based on a variety of factors including, but not limited to, experience, education, key skills, and geographic location. 

Benefit offerings for full-time employment include medical, dental, vision, term life and AD&D insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans, and a 401k plan or a non-qualified deferred compensation plan. Available paid leave includes Personal Time Off (PTO) on an accrual basis up to 152 hours a year, 10 Paid Holidays, 1 Community Service Day, and up to 6 weeks of Paid Parental Leave.  PTO and holiday hours are prorated based on hire date within the calendar year. 

Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccogroup.com/privacy-policy/candidate-privacy-information-statement-en
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act 
• Los Angeles City Fair Chance Ordinance 
• Los Angeles County Fair Chance Ordinance

Posting date: 08-18-2026