QA & Release Manager

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Job ID 260000A2 Primary Location Bengaluru, India Business Unit The Adecco Group Department Information Technology

Mission

We are seeking an experienced QA& Release Manager to lead and drive end to end testing activities across complex programs. The ideal candidate will have strong experience managing and mentoring testing teams, hands on understanding of agent level testing, and the ability to lead testing strategy for agent programs as well as other testing initiatives across the organization.

Responsibilities

·Lead and manage multiple testing teams across projects, ensuring high quality delivery and adherence to timelines.

·Own the testing strategy, planning, and execution for agent programs, E2E rollouts including agent level testing.

·Provide technical and domain guidance on agent workflows, integrations, and end to end validation.

·Oversee all phases of the test lifecycle: requirements analysis, test planning, test design, execution, defect management, and test sign off.

·Collaborate closely with product, development, architecture, and business stakeholders to align testing efforts with project goals.

·Ensure appropriate test coverage across functional, regression, integration, system, and user acceptance testing.

·Drive continuous improvement in testing processes, tools, and methodologies.

·Identify testing risks early and proactively define mitigation strategies.

·Define, track, and report quality metrics and testing status to senior leadership.

·Lead and coordinate other testing-related activities beyond agent programs if needed, ensuring consistent quality standards across initiatives.

·Experience validating AI driven or rules based agent behavior, including edge cases and real world scenarios.

·Mentor and develop test engineers and leads, fostering a strong quality first culture.

Work Experience

·8+ years of experience in software testing, with at least 3–5 years in a test management or leadership role.

·Proven experience leading and scaling testing teams across multiple projects or programs.

·Strong understanding of agent level testing, including agent interactions, workflows, and integrations.

·Solid experience across functional, integration, system, and regression testing.

·Hands on experience with test management tools like ADO and defect tracking systems.

·Good understanding of SDLC, STLC, and Agile/Hybrid delivery models.

·Strong analytical, problem solving, and stakeholder management skills.

·Excellent written and verbal communication skills.

Good to Have

·Salesforce testing experience, including understanding of Salesforce architecture, integrations, and configurations.

·Experience testing Salesforce Agent force, including AI-driven agents, workflows, and automation use cases.

·Exposure to intelligent agents, workflow engines, or AI-assisted systems.

·Experience defining or influencing test automation strategies.

·Knowledge of CI/CD quality practices and DevOps workflows.

·Experience in large-scale enterprises or regulated environments.

Posting date: 05-05-2026

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Get to Know Us

We don't tick boxes – we think outside them. At the Adecco Group, we lead the way in enabling organisations to adapt to a changing world of work and ensuring the future employability of people. Our purpose of making the future work for everyone, means we prioritise putting people first, providing autonomy and support to enhance productivity and growth. Every year, our 50,000+ employees worldwide enable millions of people to succeed in the world of work. We upskill and reskill more than half a million people annually, enhancing employability and accelerating careers.

Diversity & Inclusion at The Adecco Group

We are committed to making the future work for everyone. As a people business focused on providing talent solutions and advisory services, we envision a world in which everyone has the chance to participate in the world of work. Our aim is to acknowledge and appreciate diverse perspectives, encouraging inclusive decision-making processes that value each colleague's contributions, skills, experience, and potential. We work actively to create the conditions that support a culture and work environment of belonging, trust, and participation. Our approach to diversity and inclusion is built around several pillars that underpin our work, including structural and conscious inclusion, leadership, and accountability.

Culture

Our "people first" approach means prioritising the wellbeing of our colleagues, always. Employee wellbeing has never been more important, and we continuously work to improve how we support our people to be holistically happy and healthy, no matter what the current climate.

"We aspire to become a benchmark as a top-class employer, by fostering a respectful, inclusive, and healthy environment for all." - Sarah Cheyne - Group VP Talent Experience, Inclusion and People Analytics

Learn more about The Adecco Group

The Adecco Group is the world's leading talent advisory and solutions company. Our powerful purpose is to make the future work for everyone. We build and incubate capabilities in areas where persistent skills shortages exist and connect that talent to organisations to power their success. Our core operations are split into 3 distinct Global Business Units (GBU’s) – Adecco, Akkodis and LHH. With these services we help individuals fulfil and exceed their potential, building employability and connecting people with opportunities.. At the Adecco Group, everyone has a voice and there are extensive opportunities to satisfy your curiosity, share your skills, and take your career in any direction.

Success profile

Are we the right fit for each other? Have a look at the traits we're looking for. (1 Beginner – 10 Expert)

Putting people first - be that your colleagues, clients or customers

10
Always willing to develop self and learn; you are curious and support a culture of continuous learning in order to evolve professionally

8
Seeks to empower others and collaborate with a collective spirit

10
Engages and connects with others in a meaningful and respectful way to achieve common goals

9
Initiates activities and decision making; perseveres with courage and energy to drive results

8

Traits are on a scale of 0 to 10

Rewards

Flexibility to work in the way that makes you most productive

Autonomy to make insightful and informed decisions

Meaningful work that makes a difference to peoples lives

Continuous learning through our TAG U Academy, mentoring, and career paths that are diverse and dynamic

Specific local benefits and rewards tailored to each country (holiday allowances, health care and more).

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