Director Program
Apply for RoleThe Program Director directs Managed Service Programs within the Pontoon MSP organization in order to maximize revenue, profitability, client satisfaction and supplier satisfaction and program compliance. Develops and implements strategies and provides leadership within Pontoon MSP account management team.
Analyzes/interprets results and determines actions required to maintain and develop relationships with qualified Pontoon MSP customers. Provides consultation regarding complex business issues to colleagues throughout the organization. Travel will be required. Works under limited direction
Directs assigned Managed Service Programs within the Pontoon MSP organization. Primary management functions for designated Pontoon MSP accounts include: Management of assigned account resources, oversight of order management and supplier program, program management results and performance & compliance management
• Develops and implements business plans and strategies to develop and enhance relationships within the designated Pontoon MSP client.
• Ensures business rules and practices are followed for all major processes within Pontoon MSP Account Management function in order to ensure standardization, consistency and compliance across programs.
• Accountable for recruitment, management and retention of onsite, program management and other dedicated resources assigned to the Pontoon MSP account.
• Responsible for effectiveness of assigned Managed Service Programs and implementation of enhancements/alternatives required to improve client satisfaction and to drive business development.
• Ensures account development opportunities are identified and pursued in conjunction with assigned customer.
• Analyzes/interprets results to identify risks and opportunities for improvement. Reviews reports on findings and determines solutions required to capitalize on untapped potential.
• Participates in quarterly and yearly business reviews with the designated Pontoon MSP customer.
• Manage a yearly budget and P&L, including ability to provide monthly commentary on the financial position giving insight into status of achieving financial targets. Taking responsibility to challenge unknown costs, deliver revenue, margin and growth vision.
• Provides consultation to Adecco colleagues within the Solutions and field organization, in order to solve complex Pontoon MSP account business issues.
• Provides recommendations regarding the service delivery strategy and organizational model for other Pontoon MSP prospects and customers.
• Provides consultation to Sales Vice Presidents regarding Pontoon MSP bids and proposals. Actively participates in sales presentations and negotiations with executives regarding Pontoon MSP service delivery model, with particular emphasis on service requirements, technology, pricing, and SLA’s.
• Participates in special projects and performs other duties as assigned.
Education:
• Completion of post-secondary education in related field or 4 years of equivalent experience
demonstrating progressive responsibility. Lean Six Sigma Green Belt or higher preferred.
Experience:
• Five (5) to seven (7) years professional business experience.
• Expertise and experience with managed service programs, national contract sales and the contingent
workforce industry
Posting date: 25-03-2026
At the Heart: Our Customers & Each Other
Become a Pontooner. We provide innovative talent solutions that help power the prosperity of economies and shape societies, all while creating access to opportunities for our own people. With a global team spanning over 50 countries, joining Pontoon means becoming part of a diverse and inclusive organisation, partnering with some of the world's most recognisable brands.
Passion
Pontooners bring energy and excellence to our customers through deep expertise, continuous development, pride in the work we do, and genuine care for the quality of our delivery.
Better Together
Pontooners leverage our collective strengths to create unity and overcome challenges together. We work as a team to solve problems and innovate to succeed. Our commitment to building diverse and inclusive teams is reflected in our industry-leading employee satisfaction and retention.
Courage
Pontooners are empowered with unlimited access to learning platforms and development programmes, including Management Essentials and Inclusion trainings. We cultivate a growth mindset by setting strategic development goals and encouraging proactive continuous learning.
Values profile
Careers are about finding that perfect fit. How do you align with Pontoon’s Values? (1 Beginner – 10 Expert)
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Passion Do you bring enthusiasm and positivity to work? How do you celebrate successes?10
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Collaboration Do you work well with others, share ideas, support individual strengths, and aim to succeed as a collective?8
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Inclusion Do you support diversity, and realise the benefits of individuality in the workplace?10
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Courage Are you willing to challenge the status quo by learning, trying new things, and taking bold actions to achieve innovation?9
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Customers at the Heart Can you be understanding and compassionate to customers’ and candidates’ needs? Do you value building trust with partners to foster mutual success?9
Perks of being a Pontooner
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Our Terms of Use, Cookie Policy and Privacy Policy explain how we collect and use information about you and the rights you have. By submitting your information you acknowledge you have read those documents and consent to receive communications and email job alerts from the Adecco Group.