Program Manager
Apply for RoleSUMMARY:
The Program Manager manages and is directly responsible for delivering consultative solutions for tactical/operational service delivery for the dedicated MSP account. Optimizes service to the client in a high quality, cost-effective manner for multiple locations. Oversees, plans, directs and controls phases of the MSP account in order to increase productivity and encourage program growth within a fair and competitive environment. Travel will be required. Works under minimal supervision.
GENERAL RESPONSIBILITIES:
• Manages client operations and service aspects as well as for the implementation, direction, quality and compliance program adherence, and management of a Managed Service Program (MSP) with multiple sites and suppliers.
• Builds relationships with key decision makers at MSP organization and client enterprise. Establish and maintain rapport with the client. Acts as key contact for overall program management for their specific region/span of control.
• Engages Adecco resources (subject matter experts) and divisions in support of customer objectives. Engages non-Adecco resources in the labor supply chain in order to optimize client's workforce.
• Drives program evolution while keeping with client's strategic needs and expands program nationally and globally in cooperation with client. Coordinates, communicates and leads the change management efforts related to the MSP, both within Adecco and the client.
• Provides customer with regular updates regarding the MSP, including latest industry trends, best practices internally and externally as well as potential program enhancements.
• Provides assigned resources adequate oversight, training and leadership to ensure they reach potential. Acts as the day-to-day escalation contact for Program Consultants within the account.
Designs and implements a team-results oriented culture, reinforcing collective results over individual results.
• Supports MSP (Managed Service Program) to ensure that financial goals and objectives are met or exceeded while ensuring full compliance on all Adecco policies and procedures. Works with Business Analyst and other applicable resources to provide accurate, timely and complete performance analyses. Accountable for monthly/quarterly reporting of the MSP on the various metrics that have been established for the program.
• Manages a yearly budget and P&L, including ability to provide monthly commentary on the financial position giving insight into status of achieving financial targets. Taking responsibility to challenge unknown costs, deliver revenue, margin and growth vision.
• Assists in the development and implementation of approved business plans for assigned skill sets or business units to maintain/expand sales. Reviews sales activity and recommends improvement programs as required. Develops and maintains knowledge of economic trends and changes affecting businesses.
Posting date: 25-02-2026
At the Heart: Our Customers & Each Other
Become a Pontooner. We provide innovative talent solutions that help power the prosperity of economies and shape societies, all while creating access to opportunities for our own people. With a global team spanning over 50 countries, joining Pontoon means becoming part of a diverse and inclusive organisation, partnering with some of the world's most recognisable brands.
Passion
Pontooners bring energy and excellence to our customers through deep expertise, continuous development, pride in the work we do, and genuine care for the quality of our delivery.
Better Together
Pontooners leverage our collective strengths to create unity and overcome challenges together. We work as a team to solve problems and innovate to succeed. Our commitment to building diverse and inclusive teams is reflected in our industry-leading employee satisfaction and retention.
Courage
Pontooners are empowered with unlimited access to learning platforms and development programmes, including Management Essentials and Inclusion trainings. We cultivate a growth mindset by setting strategic development goals and encouraging proactive continuous learning.
Values profile
Careers are about finding that perfect fit. How do you align with Pontoon’s Values? (1 Beginner – 10 Expert)
-
Passion Do you bring enthusiasm and positivity to work? How do you celebrate successes?10
-
Collaboration Do you work well with others, share ideas, support individual strengths, and aim to succeed as a collective?8
-
Inclusion Do you support diversity, and realise the benefits of individuality in the workplace?10
-
Courage Are you willing to challenge the status quo by learning, trying new things, and taking bold actions to achieve innovation?9
-
Customers at the Heart Can you be understanding and compassionate to customers’ and candidates’ needs? Do you value building trust with partners to foster mutual success?9
Perks of being a Pontooner
Join our Global Talent Community
When opportunity knocks make sure you hear it! Enter your details to join our talent community and sign up to automatic job alerts.
Our Terms of Use, Cookie Policy and Privacy Policy explain how we collect and use information about you and the rights you have. By submitting your information you acknowledge you have read those documents and consent to receive communications and email job alerts from the Adecco Group.
Our Terms of Use, Cookie Policy and Privacy Policy explain how we collect and use information about you and the rights you have. By submitting your information you acknowledge you have read those documents and consent to receive communications and email job alerts from the Adecco Group.