Datacenter Network Service Owner

The Datacenter Network Service Owner is a critical role accountable for the end-to-end lifecycle of assigned Global Datacenter network services within The Adecco Group, particularly focusing on internal and cross regional datacenter data exchange. The service owner is accountable for the design, launch, continuous improvement, and sunsetting of their respective services. The service owner ensures that business consumers of the services have a fully functional environment, designed by best practices, to deliver their goals to Adecco clients and partners. The service owner leverages respective service managers and managed services partners who are responsible to support service owner and execute on the strategy. This role includes participation and/or leading the resolution of major outages with critical severity.

• Develop and execute on a strategic network engineering and technology plan for network and investment decisions.
• Ensure that the network functions provide the capabilities needed to meet identified business needs.
• Cooperate with other service owners to identify service dependencies and generate solutions for complex technical challenges.
• Adhere to prescribed workflows and procedures based upon an industry standard framework (ITIL).
• Cooperate with Adecco architects and architecture board to ensure network standards are implemented in upcoming projects.
• Design network solutions (or entire new services) according to business needs, test and document the solution, and handover to deployment team.
• Cooperate and lead interactions with partners and service providers to deliver expected objectives (e.g. Proof of Concept).
• Provide clear definition and description of the service, including related documentation, the primary use cases of the service, and its business value.
• Drive service maturity and service enhancements with partners and internal colleagues.
• Identify security risks and mitigations associated with the services.
• Maintain the service catalog associated with each respective service.
• Manage total capacity including utilization, features, and resiliency of assigned services.
• Manage the costs of the service. Be able to benchmark total and unit costs; service level & features; and risk profile (including security, resilience, scalability).
• Be accountable for demonstrating sustainable productivity in the running of your service (cost per user & TCO).
• Define a strategy that designs all aspects into your service and make sure that it is appropriate to the investment/risk trade-offs Adecco should make.
• Create a phased deployment roadmap (short term and long term) that plans out vision for your service. Deliver committed results relative to your roadmap.
• Report the investment roadmap for the services, including deliverables over time, expected outcomes and impact to key metrics.
• Manage assets (hardware or software, people, processes…) of the service.
• Participate in special projects and perform other duties as assigned.
• Participate in troubleshooting during critical outages.

• Minimum of 6 years’ experience in large complex IT network infrastructure is required.
• Strong overall IT work experience is required.
• Demonstrate strong technical expertise in design, implementation and troubleshooting of complex network topologies on an enterprise scale.
• Proven experience with creation of documentation (HLD, LLD, network diagrams).
• Experience in managing network services, KPI’s, and SLA’s with suppliers / vendors.
• Experience with RFI/RFP processes and documentation preparation is desired.
• Abilities to convince and persuade outside of direct reporting line.
• University degree preferably in a technical subject or any comparable education.
• ITIL 3/4 certification is a plus.
• CCNP R&S or similar network certification level.
• CCDP or CCNP Datacenter are a significant plus.
• Cisco platforms: Catalyst IOS, NX-OS, ACI, ISR, ASR.
• Basic firewall skills, along side security best practices are required.
• A candidate must demonstrate knowledge on virtual distributed switches, clusters of hosts, enclosures and other server technologies on a basic level.
• Hyper-V technology and HCI Stack.
• Occasional traveling up to 20%.

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge, and expertise to grow together.

Make an impact where it matters most.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain.

The Adecco Group is proud to be an Equal Opportunity Employer.

Posting date: 26-11-2024