Head of Infrastructure & Operations – Belgium & Luxembourg

The Adecco Group is looking for an experienced Head of Infrastructure & Operations for Belgium and Luxembourg to lead and optimize our IT infrastructure and operational services across the region. You will be the key bridge between local teams, end-users, and global IT functions, ensuring the delivery of top-tier IT services, operational excellence, and continual improvement.

This is a hands-on leadership role, requiring fluency in English, Dutch, and French, strong ITIL knowledge, and proven skills in organizational management, relationship building, and supplier management.

Key Responsibilities:

• Represent Global IT Infrastructure & Operations in all local IT leadership discussions.

• Lead and manage local Field Support and Service Desk teams, ensuring alignment with global standards.

• Ensure operational and functional requirements of Regional IT are met via Global IT Infrastructure & Operations service offerings.

• Coordinate communication between regional IT teams and global service owners/managers regarding operational issues and service feedback.

• Lead regular SLA reviews with regional IT leadership.

• Drive IT cost transparency and encourage the adoption of standard IT services wherever possible.

• Foster collaboration across the region while contributing to global DTS capabilities.

• Hands-on IT leadership with at least 8+ years of experience in multinational environments.

• Fluency in English, Dutch, and French; excellent communication and interpersonal skills.

• Strong knowledge of ITIL v3 or v4, with practical experience applying ITIL frameworks, certification required. 

• Proven expertise in relationship management and supplier management, able to balance costs, efficiency, and service quality while fostering trust and collaboration.

• Excellent organizational, problem-solving, and crisis management skills.

• Strong ability to influence and build credibility with senior stakeholders.

• University degree in a technical or related discipline, or equivalent professional experience.

What You’ll Bring to the Table:

• Master of IT Challenges: You tackle incidents and problems efficiently, keeping everyone informed and operations running smoothly.

• Customer Champion: You ensure every user has a seamless IT experience and turn challenges into solutions.

• Supplier Whisperer: You build strong, collaborative relationships with suppliers, driving service quality and continuous improvement.

• Asset & Budget Guru: You manage IT assets and budgets smartly, maximizing value without compromising efficiency.

• Team Builder & Leader: You inspire your team, help them grow, and keep performance on track.

• Calm, Confident, and Focused: You thrive under pressure, lead with clarity, and never stop looking for ways to improve.

Global Impact – Join a network of 30,000+ colleagues worldwide, all working toward a better future.
Career Growth – Endless opportunities to develop your career within our diverse brand portfolio.
Empowered & Supported – We give you autonomy and the right tools to excel in your role.
Inclusive Culture – We believe in talent, not labels. Diversity & inclusion are at the heart of what we do.

Join The Adecco Group and drive IT excellence across Belgium and Luxembourg. Apply today and help shape the future of our infrastructure and operations!

Posting date: 09-12-2025