Finance Manager (Finance Support Services)

We are recruiting for a Finance Manager (Finance Support Services) to support colleagues from across the Adecco Group!

This will be a hybrid role. With a requirement to attend meetings at our Birmingham office (B37 7ES), at least twice per week.

The Senior Support Services Manager will report directly to the Head of Finance Middle Office and is responsible for overseeing the support services teams. This role involves managing the Contact Centre, Customer Hub and Company Docs teams ensuring exceptional customer experiences, efficient delivery of services, compliance with all group polices, implementing best practices to enhance service quality and operational efficiency. The Senior Support Services Manager will play a key role in strategic planning, process improvement, and resource management to support the organisation’s goals and objectives.

This will suit an individual who enjoys a fast-paced, everchanging environment with great attention to detail. Someone who can communicate messages to all levels of the business, who is results driven and not afraid to pick up the phone to help drive a faster query resolution and improved customer experience. The ideal candidate will be self-driven, capable of working independently with full autonomy, naturally curious, and confident in making data-led decisions and proposals on their own initiative.

You will operate as part of the Finance Middle Office Senior Leadership team, working in close collaboration with the senior Finance management team and managers across the branch network and enabling functions. You will be required to provide advice and guidance to your management team on all relevant key activities in relation to resource management (recruitment & selection), people management (performance, training & development), customer relationship management and all matters relating to the performance of your business unit. The ideal candidate will understand their role within the broader Finance Middle Office & Collections team and actively contribute to initiatives that foster a positive and collaborative office culture.

Leadership and Management:

• Lead, mentor, and develop the support services team, fostering a collaborative and high-performance culture.
• Set clear performance goals, conduct regular performance evaluations, and provide constructive feedback and development opportunities.
• Ensure the team adheres to organizational policies, procedures, and standards.
• Role model all Senior Manager values to the whole of FMO & Collections

Operational Management:

• Ensure the timely and effective delivery of support services to all departments within the organization.
• Develop and implement operational policies and procedures to enhance efficiency and service quality.
• Maintain business continuity plans and be accountable for crisis management and communications.

Strategic Planning and Implementation:

• Contribute to the development and implementation of the organization's strategic plan, particularly in areas related to support services.
• Identify opportunities for improvement and innovation in support services, and develop strategies to address them.
• Work closely with the Head of Finance Middle Office to align support services initiatives with the organization’s strategic goals.

Process Improvement:

• Identify and implement process improvements to streamline support services operations and enhance service delivery.
• Utilize data and metrics to monitor performance, identify trends, and make informed decisions.
• Foster a culture of continuous improvement and innovation within the support services team.

Stakeholder Engagement:

• Build and maintain strong relationships with internal and external stakeholders, understanding their needs and ensuring support services meet their expectations.
• Act as a point of contact for support services-related inquiries, issues, and escalations, providing timely and effective resolution.
• Collaborate with other departments to ensure integrated and efficient support service delivery.

Compliance and Risk Management:

• Ensure compliance with relevant regulations, standards, and organizational policies.
• Identify and manage risks related to support services, implementing appropriate controls and mitigation strategies.
• Support with audit controls as required.

• Extensive Finance Middle Office experience.
• Finance experience and qualifications are desired but not essential.
• A proven track record of strong leadership and team management skills, with the ability to motivate large teams.
• Have a proven track record of performance improvement and developing high performing teams.
• Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels. Clearly articulates vision, priorities, and updates across all levels of the business.
• Ability to work collaboratively, across Finance Middle Office and with the wider business.
• High attention to detail and ability to understand complex end-to-end processes and interdependencies.
• Strategic thinker, who can balance attainment of short-term goals with progress towards long-term ambitions.
• Resilience & Composure – Maintains focus and poise under pressure, setting a steady tone for the team.
• Must be able to navigate ambiguity and independently seek out the information needed to reach effective solutions.
• Change Agility – Comfortable navigating and leading through constant change and ambiguity
• Analytical and problem-solving skills, with the ability to analyse complex data and provide actionable insights.

Why choose us?

It’s an exciting time to be part of our team. At the Adecco Group, our purpose – making the future work for everyone – inspires and connects us all. Through our three global business units (GBU) – Adecco, Akkodis and LHH - we deliver expertise in talent and technology, enabling organizations to succeed and people to thrive.

We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally. We embody our core values: Courage, Collaboration, Customer at the Heart,  Inclusion, and Passion in everything we do.

Growth and Development

You will have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways, achieving total balance between their jobs and their lives. We offer world-class resources for upskilling and development, satisfying your curiosity while sharing skills, knowledge, and expertise to grow together. Here, you can be yourself, and we aim to build on the attributes that make you, you.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary. On our career site, you will find some of the key steps you can expect to guide you along the way.

Inclusion

We believe in talent, not labels. We focus on the diverse and unique skills our people bring. Our culture of belonging and purpose ensures everyone can thrive and feel engaged. We are proud to be an Equal Opportunity Employer, committed to equity, equal opportunity, inclusion, and diversity.

Accommodations

We are committed to providing an inclusive and accessible recruitment process for all candidates. If you require any additional accommodations or support due to a disability or other special circumstances, please let us know by contacting us. We will work with you to ensure your needs are met throughout the hiring process.

Posting date: 13-04-2025