Major Incident Manager

Adecco Group is currently seeking a highly motivated and experienced Major Incident Manager (MIM) to join our team. In this role, you are responsible for the processing and coordination of appropriate and timely responses to incident reports. This includes channeling requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping clients appraised of progress toward service restoration.

• Serve as the primary escalation point for all major incidents across Adecco Group.
• Ensure that incidents are handled in accordance with agreed procedures and service level agreements.
• Investigate escalated incidents, identifying responsible service owners and facilitating resolution.
• Coordinate recovery efforts following incident resolution, ensuring minimal disruption to service.
• Maintain accurate documentation of resolved incidents and ensure closure.
• Analyse incident causes and provide insights to service owners to minimize recurrence and drive service improvement.
• Monitor and report on the performance of the incident management process through comprehensive metrics analysis.

• Extensive knowledge of the IT industry and service operations environment.
• Proven experience in managing major incidents, demonstrating leadership in crisis situations.
• Proficiency in ITIL lifecycle methodologies and ITIL v3 Certification.
• A university degree, preferably in a technical subject or equivalent education.
• Strong team player with excellent communication skills.
• Ability to thrive in a fast-paced, dynamic environment, remaining improvement-focused and process-oriented.
• A natural problem solver with a proactive approach to challenges.
• English – Expert level

It’s an exciting time to be part of our team. At the Adecco Group, our purpose – making the future work for everyone – inspires and connects us all. Through our three global business units (GBU) – Adecco, Akkodis and LHH - we deliver expertise in talent and technology, enabling organizations to succeed and people to thrive.

We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally. We embody our core values: Courage, Collaboration, Customer at the Heart,  Inclusion, and Passion in everything we do.

Growth and Development

You will have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways, achieving total balance between their jobs and their lives. We offer world-class resources for upskilling and development, satisfying your curiosity while sharing skills, knowledge, and expertise to grow together. Here, you can be yourself, and we aim to build on the attributes that make you, you.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

Inclusion

We believe in talent, not labels. We focus on the diverse and unique skills our people bring. Our culture of belonging and purpose ensures everyone can thrive and feel engaged. We are proud to be an Equal Opportunity Employer, committed to equity, equal opportunity, inclusion, and diversity.

Interview Process

Our interview process includes an initial phone screening, followed by a virtual round of interviews with Hiring Manager, HR team and senior leaders. This process helps us understand your fit within our team and allows you to ask questions about the role and our company. If you are a visionary leader with a passion for learning and development, we invite you to join us in making the future work for everyone.

Accommodations

We are committed to providing an inclusive and accessible recruitment process for all candidates. If you require any additional accommodations or support due to a disability or other special circumstances, please let us know by contacting us. We will work with you to ensure your needs are met throughout the hiring process.

Posting date: 03-07-2025