Consultant - Modena

The Technology Administrator serves as the Vendor Management System (VMS) Administrator and second-tier support analyst, delivering exceptional technical support and ongoing system administration.

This role is responsible for processing support inquiries, maintaining client application configurations, and ensuring seamless post-implementation service across internal and external stakeholders.

The ideal candidate thrives in a fast-paced environment, enjoys problem-solving, and is committed to delivering best-in-class support via ticketing platforms and direct communication. 

• Serves as second-tier support for post-launch VMS configuration and business-as-usual (BAU) maintenance.
• Responds to inbound calls and Salesforce-based support tickets from internal teams, PMO staff, and clients.
• Utilizes knowledge libraries, SOPs, and FAQs to troubleshoot, replicate issues, and resolve or escalate cases.
• Tracks, manages, and documents support activity using CRM and internal tools.
• Leads and executes for BAU, change request, and Bulk process case types.
• Performs data imports (e.g., time, rate cards, users, locations, job descriptions) for clients and third party vendors.
• Troubleshoots scheduled support system integrations and APIs where MSP is the responsible party.
• Conducts quality assurance checks on manually configured and uploaded data, often in collaboration with Technology Engineers.
• Interfaces with VMS partners, PMO, and internal support channels to resolve complex issues.
• Escalates unresolved technical concerns using standard protocols and assist in case resolution follow ups.
• Guides and supports Technology Service Representatives on best practices and troubleshooting methods.
• Serves as additional support role for implementation and project execution tasks.
• Creates and maintains support documentation, including quick reference guides, FAQs, and process instructions.
• Participates in education and knowledge-sharing sessions to improve team capabilities.
• Recommends and implements improvements to support workflows, contributing to SLA performance and efficiency.
• Supports project initiatives by assisting with data staging, UAT, and integration testing.
• Participates in cross-functional efforts to enable new client solutions or platform expansions.
• Provides governance support for program enablement technologies, including VMS, ATS, and internal tools.
• Executes data maintenance tasks in supported VMS platforms with a high degree of accuracy. 
• Documents and verify all data adjustments and track resolution status. 
• Communicates progress, outcomes, and action steps clearly across teams and stakeholders. 
• Participates in special projects and performs other duties as assigned. 

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Technology configuration at administrator level (2 years) in one of the major industry systems. i.e. SAP Fieldglass, Beeline, VNDLY, Netive, Flextrack, etc.,
• Minimum of two 2 years’ experience in a customer service environment or equivalent,
• Minimum of two 2 years’ experience utilizing an incident tracking system (i.e. Salesforce, ServiceNow, Contractual, etc) or equivalent,
• Experience in handling large datasets,

KNOWLEDGE, SKILLS & ABILITIES:

• Fluent level of English and communicative German,
• Strong attention to detail and excellent organizational skills,
• Agile to work shift/regional coverage,
• Strong working knowledge of Salesforce or similar incident ticketing system,  
• Exposure to knowledge base management or documentation creation,
• Knowledge of service desk protocols,
• Proficiency in Microsoft Office Suite and basic reporting tools,

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge and expertise to grow together.

Make an impact where it matters most.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary. On our career site, you will find some of the key steps you can expect to guide you along the way.

As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued.

Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain.

The Adecco Group is proud to be an Equal Opportunity Employer.

Posting date: 18-05-2026