Engagement Specialist - Customer Service/Sales Rep (Canada, Remote)

We are looking for an engagement specialist that will be the first point of contact for our clients. The successful candidate will be able to educate individuals about their LHH career transition services and connecting them to resources based on their needs. They will be mindful to the emotions that our clients are experiencing regarding the uncertainty they face about their future.

Reporting Relationships:

• Reports to the NA, Engagement Performance & Quality Manager

Location:

• Canada, Remote

In this role you can expect to

Key Accountabilities

• Demonstrate knowledge of all LHH programs, features, and benefits during phone calls.
• Provide professional and timely follow up to all client and individual inquiries.
• Manage individual expectations by clearly communicating next steps and timing.
• Meet and/or exceed established engagement KPI metrics.
• Adhere to established outreach protocols.
• Accurately and properly document engagement efforts in ORBIT.
• Responding efficiently and accurately to calls, emails, and SMS explaining possible solutions and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients as needed.
• Utilizing software, databases, scripts, and tools appropriately.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
• Adhering to all company policies and procedures.

All About You

• High school diploma or equivalent
• Prior customer service/sales experience
• Professional and articulate voice
• Excels working in a fast-paced environment with evolving business needs.
• Able to work a set Monday-Friday schedule.
• Home office that is noise and distraction free
• Computer with USB headset
• Internet with a wired Ethernet connection to PC/Laptop
• LinkedIn Profile

What we offer

• Growth opportunities within a human resources global leader
• We prioritize learning to stay agile in an increasingly competitive business environment.
• We foster an open-minded environment where people spark new ideas and explore alternatives.
• Paid Training

The world of work is ever-changing and unpredictable. Organizations are constantly fighting a battle to find and maintain their competitive advantage: their talent. To succeed, they can’t just rely on what works today, working tomorrow. They need to be ready for next.

LHH exists to help individuals, teams, and organizations find and prepare for what’s next. With integrated, end-to-end solutions that include Advisory, Professional Recruitment, Career Transition, and Learning & Talent Development, we are uniquely positioned to work together to make a positive impact on the future of every person we work with at every key career moment.

LHH is at the forefront of change to build a bigger, bolder workforce. Every day is a new day to prepare for, and we’re here to make sure the future works for everyone.

A division of the Adecco Group – the world’s leading HR solutions provider – LHH’s 8,000 colleagues and coaches work with 15,000 organizations in over 60 countries around the world. We successfully help close to 500,000 candidates to enhance their careers every year. Our local expertise, global infrastructure, and industry-leading technology allow us to manage the complexity of critical workforce initiatives and the challenges of transformation. It’s why most of the Fortune Global 500 companies choose to work with us.

This is LHH.

Ready for Next.

www.lhh.com

LHH is an Equal Opportunity Employer/Veterans/Disabled.

For additional information on our Diversity and Inclusion policy, please consult the following link:  https://www.lhh.com/us/en/diversity-and-inclusion

Posting date: 10-07-2024