Client Experience Specialist - Career Transition & Mobility, LHH Germany

Reporting Relationships:

• This role will report to the Candidate & Consultant Experience Manager

Location:

• LHH Düsseldorf
• Hybrid work model

Languages:

• Fluent in spoken and written German and English

In this role you can expect to

Main Tasks

• Support candidates in redundancy from their employer, by helping them with any questions or problems related to their Career Transition program offer through LHH.
• Assist consultants & coaches with queries and issues related to their delivery.
• Manage local events, webinars, workshops coordination.
• Handle various administrative tasks, including IT troubleshooting, platform testing, Zoom production and document formatting.
• Ensure a clean, welcoming, and organized environment, including supply management and coordination with service providers.
• Prepare, review, and validate monthly reports (e.g. timesheets, governmental reporting)
• Translate documents and communications as needed.
• Coordinate room bookings, lunch, and hotel reservations.
• Manage freelance contracts and file management.
• Maintain and update office policies and procedures.
• Regularly update consultants and coaches on tools, processes, and implementations
• Collaborate with the Candidate & Consultant Experience Manager on process improvements.

This job description is not intended to be all-inclusive. Employees may be required to perform other related duties as assigned to meet the ongoing needs of the organization.

All About You

• Minimum 2 years of experience in administration with a strong interest in HR-Services
• Strong interpersonal skills with the ability to build lasting business relationships
• High service orientation and commitment to quality
• Ability to communicate effectively with candidates at all levels, handling diverse emotions.
• Proven organizational skills with the ability to multitask and prioritize.
• Advanced proficiency in MS Office 365 and the ability to quickly learn new systems.
• Team player with strong communication skills
• Approachable and accessible, making others feel welcome.
• Detail-oriented, pragmatic with strong integrity.
• Driven to make a difference, with a service minded and problem-solving approach.

What we offer

• Growth opportunities within a human resources global leader.
• We prioritize learning to stay agile in an increasingly competitive business environment.
• We foster an open-minded environment where people spark new ideas and explore alternatives.

We are proud of our unique culture, which values making a difference, going the extra mile, and holding ourselves accountable for our clients’ success. Our DNA includes a sincere interest in our business and each other, a creative mindset, entrepreneurial spirit, flexibility, ownership, and integrity. We work hard, challenge each other, and laugh a lot!

Contract: Permanent

Contract Type: Full-time

Hours: 40h/week

About LHH

The world of work is ever-changing and unpredictable. Organizations are constantly fighting a battle to find and maintain their competitive advantage: their talent. To succeed, they can’t just rely on what works today, working tomorrow. They need to be ready for next.

LHH exists to help individuals, teams, and organizations find and prepare for what’s next. With integrated, end-to-end solutions that include Advisory, Professional Recruitment, Career Transition, and Learning & Talent Development, we are uniquely positioned to work together to make a positive impact on the future of every person we work with at every key career moment.

LHH is at the forefront of change to build a bigger, bolder workforce. Every day is a new day to prepare for, and we’re here to make sure the future works for everyone.

A division of the Adecco Group – the world’s leading HR solutions provider – LHH’s 8,000 colleagues and coaches work with 15,000 organizations in over 60 countries around the world. We successfully help close to 500,000 candidates to enhance their careers every year. Our local expertise, global infrastructure, and industry-leading technology allow us to manage the complexity of critical workforce initiatives and the challenges of transformation. It’s why most of the Fortune Global 500 companies choose to work with us.

This is LHH.

Ready for Next.

www.lhh.com

LHH is an Equal Opportunity Employer.

For additional information on our Diversity and Inclusion policy, please consult the following link:  https://www.lhh.com/us/en/diversity-and-inclusion

Posting date: 18-10-2024