The EU Operations Director is responsible for leading the strategic and operational delivery of designated global client accounts across Europe. Serving as the senior executive point of contact for key stakeholders, the role drives operational excellence, sustainable growth, customer satisfaction, profitability, and transformation across the portfolio. Working closely with country leadership, global account teams, and client executives, the role provides strategic direction, governance, and leadership to ensure the successful execution of account strategies, achievement of contractual commitments, and delivery of long-term business objectives.

Key Accountabilities & Responsibilities

• Lead strategic relationships with senior client stakeholders, including Procurement, HR, Operations, and Executive Leadership.
• Act as executive sponsor and escalation point for allocated global accounts.
• Drive achievement of contractual KPIs, SLAs, and customer commitments.
• Own regional P&L performance, profitability, forecasting, and budget management.
• Develop and execute strategic account plans aligned to client objectives and business growth ambitions.
• Identify opportunities for revenue growth, market share expansion, and service innovation.
• Lead digital transformation and adoption of technology-enabled solutions.
• Ensure effective governance, compliance, risk management, and operational controls.
• Drive workforce planning, succession planning, and leadership capability development.
• Champion employee engagement, retention, diversity, inclusion, and high-performance culture.
• Oversee candidate attraction strategies and continuous improvement of candidate experience and NPS.
• Lead implementation of new programs, service expansions, and client transformations.

Key Stakeholders

• Global and Regional Client Leadership Teams
• Client Procurement, HR, and Operational Leaders
• Candidates and Associates
• Adecco Country Leadership Teams
• Global Account Leadership
• Finance, HR, Commercial and Operational Support Functions
• Executive Leadership Team

Key Success Indicators

• Achievement of contractual KPIs and service commitments
• Revenue growth and market share expansion
• EBITA and profitability performance
• Client satisfaction, retention, and account growth
• Employee engagement and retention
• Candidate and Associate NPS
• Successful delivery of strategic and digital transformation initiatives
• Compliance and governance outcomes
• Leadership development and succession readiness

Experience & Skills

• Minimum 10 years of progressive leadership experience in multinational organizations
• Demonstrated success managing strategic global or regional client relationships
• Strong commercial acumen with significant P&L ownership
• Experience leading large, geographically dispersed teams
• Track record delivering transformation and operational excellence programs
• Excellent executive communication, negotiation, and influencing skills
• Ability to engage and influence C-suite stakeholders
• Strong analytical, strategic thinking, and decision-making capabilities
• Fluent English (C1 or above); additional European languages advantageous

Leadership Competencies

• Strategic Thinking and Business Acumen
• Customer Centricity
• Commercial Excellence
• Driving Results and Accountability
• Innovation and Transformation
• Collaboration and Influencing
• Leadership and Talent Development
• Financial Management
• Learning Agility and Curiosity
• Inclusive Leadership
• Building High-Performance Teams
• Community Impact

Education

• Bachelor’s degree required
• Master’s degree preferred
• Business, Economics, Finance, Human Resources, or related discipline preferred

It’s an exciting time to be part of our team. At the Adecco Group, our purpose – making the future work for everyone – inspires and connects us all. Through our three global business units (GBU) – Adecco, Akkodis and LHH - we deliver expertise in talent and technology, enabling organizations to succeed and people to thrive.

We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 40,000+ colleagues with a collective spirit working in over 60 countries globally. We embody our core values: Courage, Collaboration, Customer at the Heart, Inclusion, and Passion in everything we do.

Growth and Development

You will have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways, achieving total balance between their jobs and their lives. We offer world-class resources for upskilling and development, satisfying your curiosity while sharing skills, knowledge, and expertise to grow together. Here, you can be yourself, and we aim to build on the attributes that make you, you.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

Inclusion

We believe in talent, not labels. We focus on the diverse and unique skills our people bring. Our culture of belonging and purpose ensures everyone can thrive and feel engaged. We are proud to be an Equal Opportunity Employer, committed to equity, equal opportunity, inclusion, and diversity.

Interview Process

Our interview process includes an initial phone screening, followed by a virtual round of interviews with Hiring Manager, HR team and senior leaders. This process helps us understand your fit within our team and allows you to ask questions about the role and our company. If you are a visionary leader with a passion for learning and development, we invite you to join us in making the future work for everyone.

Accommodations

We are committed to providing an inclusive and accessible recruitment process for all candidates. If you require any additional accommodations or support due to a disability or other special circumstances, please let us know by contacting us. We will work with you to ensure your needs are met throughout the hiring process.

Posting date: 06-08-2026