Engagement Coordinator (Recruitment administration)
BGC, Philippines SolicitarPontoon is hiring an Engagement Coordinator with a focus on creating an exceptional candidate experience. We are looking for a dynamic self-starter that thrives in a fast-paced environment. This role is accountable for the contractor onboarding process and provides front - line customer service to internal team members, clients, vendors and users for the various supported Vendor Management Software solutions. The Adecco Group is one of the world’s leading HR Solutions Providers and by joining our company you can reap the rewards, recognition and benefits of a company that is big enough to make an impact, but small enough to care. If you want to be in a role that is at the forefront of helping The Adecco Group to continue to build an inclusive culture, then keep reading.
What you’ll be doing- Replying to tickets and inquiries including/ but not limited to: general request inquiries, assignment updates/changes, invoicing questions/concerns, timesheet questions/concerns, visa letter requests, reporting requests, conversion fee inquiries, etc.
- Handling furlough tracking and exception approval process; sending reminders for missing timesheets, assignments ending in 90 days, etc.
- Creating visa letters for time & materials contractors.
- Handling pre-ID/payroll request management.
- Replying to all inbound telephone calls, ticket requests, and e-mail correspondence in a timely manner/according to SLA’s.
- Creating and maintaining electronic records and fields (e.g. customer numbers, cost center numbers) in support of the requisition entry set up.
- Communicating ongoing issues through the appropriate escalation process and providing timely feedback and replies to the end users.
- Updating the requisition record as directed by the Program Managers and/or Advisory Consultants to include changes, cancellation, and status changes.
- Tasks may include requisition review, entry and maintenance using VMS technology, CM system and other systems as needed.
We want to set you up for success! To help us do that, here is what we are looking for from you:
- Completion of post-secondary education in related field or years of equivalent experience demonstrating progressive responsibility.
- At least two (2) years’ work experience in a service level industry or one (1) to three (3) years’ experience in recruitment administration (RPO or MSP)
- A strong attention to detail and desire to improve efficiencies
- Able to work in a fast-paced and dynamic environment
- Proficient with Microsoft Office products.
- Ok to work at any shift and hybrid set-up
It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.
You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident and insightful.
Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge and expertise to grow together.
Make an impact where it matters most.
A journey to bring out the best in youWe believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organisation with multiple different roles, our application process can vary.
On our career site, you will find some of the key steps you can expect to guide you along the way.
As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer.
Posting date: 23-01-2024
En el Corazón: Nuestros Clientes & Entre Nosotros
Conviértete en un Pontooner. Proveemos soluciones innovadoras de talento que ayudan a impulsar la prosperidad de las economías y a dar forma a las sociedades, al mismo tiempo que creamos acceso a oportunidades para nuestra propia gente. Con un equipo global que abarca más de 50 países, unirse a Pontoon significa formar parte de una organización diversa e inclusiva, que colabora con algunas de las marcas más reconocidas del mundo.
Pasión
Los Pontooners aportan energía y excelencia a nuestros clientes a través de una profunda experiencia, desarrollo continuo, orgullo en el trabajo que hacemos y un genuino cuidado por la calidad de nuestra entrega.
Mejor Juntos
Los Pontooners aprovechan nuestras fortalezas colectivas para crear unidad y superar desafíos juntos. Trabajamos como un equipo para resolver problemas e innovar para tener éxito. Nuestro compromiso con la construcción de equipos diversos e inclusivos se refleja en nuestra satisfacción y retención de empleados líderes en la industria.
Coraje
Los Pontooners tienen acceso ilimitado a plataformas de aprendizaje y programas de desarrollo, incluyendo Essentials de Gestión y capacitaciones en Inclusión. Fomentamos una mentalidad de crecimiento al establecer metas de desarrollo estratégicas y alentar el aprendizaje continuo proactivo.
Perfil de valores
Las carreras se tratan de encontrar el ajuste perfecto. ¿Cómo te alineas con los valores de Pontoon? (1 Beginner – 10 Expert)
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Pasión ¿Aportas entusiasmo y positividad al trabajo? ¿Cómo celebras los éxitos?10
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Colaboración ¿Trabajas bien con los demás, compartes ideas, apoyas las fortalezas individuales y buscas tener éxito como colectivo?8
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Inclusión ¿Apoyas la diversidad y reconoces los beneficios de la individualidad en el lugar de trabajo?10
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Coraje ¿Estás dispuesto a desafiar el statu quo aprendiendo, probando cosas nuevas y tomando acciones audaces para lograr la innovación?9
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Clientes en el centro ¿Puedes ser comprensivo y compasivo con las necesidades de los clientes y candidatos? ¿Valoras la construcción de confianza con los socios para fomentar el éxito mutuo?9
Únete a nuestra comunidad de talentos
¡Cuando la oportunidad llame, asegúrate de escucharla! Déjanos tus datos para unirte a nuestra comunidad de talento y activa las alertas para mantenerte al día de nuestras vacantes.
Nuestros Términos de uso, Política de cookies y Política de privacidad explican cómo recopilamos y usamos información sobre usted y los derechos que tiene. Al enviar su información, usted reconoce que ha leído esos documentos y da su consentimiento para recibir comunicaciones y alertas de empleo por correo electrónico del Grupo Adecco.
Nuestros Términos de uso, Política de cookies y Política de privacidad explican cómo recopilamos y usamos información sobre usted y los derechos que tiene. Al enviar su información, usted reconoce que ha leído esos documentos y da su consentimiento para recibir comunicaciones y alertas de empleo por correo electrónico del Grupo Adecco.