Analyst Salesforce
Apply for RoleThe Salesforce Analyst is responsible for supporting the use of our Salesforce platform.
The role will provide meaningful insights and operational recommendations for the best usage of the Salesforce Platform, offering knowledge to users and being involved on any initiative related to CRM to maximize its efficiency.
- Serves as a point of contact for CRM questions and assists users with various production support issues.
- Utilizes the CRM and other internal teams to intake, assess, and complete analysis to support technology development drive usage of the CRM platform.
- Assists with project activities such as research, story/requirements writing, testing and in determining the value and priority of business requested work efforts.
- Delivers tools and processes that improve productivity and accuracy for users of the Salesforce Platform.
- Champions Salesforce as a platform through activities such as demos, training, mentoring, and especially highlighting opportunities to use Salesforce to simplify and eliminate silos and unnecessary integrations.
- Coordinates and facilitates meetings, creates business cases, and develops proposals and presentations to support CRM initiatives, either as part of a project team or under supervision.
- Creates reports including, but not limited to, sales pipeline, key performance metrics, and short- and long-range sales forecasts.
- Contributes to formulating, implementing, and communicating related policies, procedures, and best practices.
- Participates in special projects and performs other duties as assigned.
EDUCATION & JOB REQUIREMENTS:
Bachelor’s degree in business, finance, or a related field with a minimum of one (1) year of related specialized experience within a sales, marketing, or similar CRM platform analyst function.
KNOWLEDGE, SKILLS & ABILITIES:
- Skilled in communicating effectively verbally and in writing.
- Knowledge of and the ability to utilize CRM tools, concepts, principles, and practices of researching and data collection and analysis a plus.
- Ability to establish and maintain effective working relationships.
- Ability to effectively manage multiple projects simultaneously vary in nature and complexity.
- Ability to understand and perform standardized and statistical computations. Ability to demonstrate effective customer service skills.
- Ability to demonstrate aptitude in analytics, extracting the most salient strategic insights from research findings while paying close attention to details.
- Proficient with Microsoft Office products, including Word, Excel, PowerPoint, and Outlook.
- Proficient with Salesforce
Posting date: 04-05-2026
At the Heart: Our Customers & Each Other
Become a Pontooner. We provide innovative talent solutions that help power the prosperity of economies and shape societies, all while creating access to opportunities for our own people. With a global team spanning over 50 countries, joining Pontoon means becoming part of a diverse and inclusive organisation, partnering with some of the world's most recognisable brands.
Passion
Pontooners bring energy and excellence to our customers through deep expertise, continuous development, pride in the work we do, and genuine care for the quality of our delivery.
Better Together
Pontooners leverage our collective strengths to create unity and overcome challenges together. We work as a team to solve problems and innovate to succeed. Our commitment to building diverse and inclusive teams is reflected in our industry-leading employee satisfaction and retention.
Courage
Pontooners are empowered with unlimited access to learning platforms and development programmes, including Management Essentials and Inclusion trainings. We cultivate a growth mindset by setting strategic development goals and encouraging proactive continuous learning.
Values profile
Careers are about finding that perfect fit. How do you align with Pontoon’s Values? (1 Beginner – 10 Expert)
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Passion Do you bring enthusiasm and positivity to work? How do you celebrate successes?10
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Collaboration Do you work well with others, share ideas, support individual strengths, and aim to succeed as a collective?8
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Inclusion Do you support diversity, and realise the benefits of individuality in the workplace?10
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Courage Are you willing to challenge the status quo by learning, trying new things, and taking bold actions to achieve innovation?9
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Customers at the Heart Can you be understanding and compassionate to customers’ and candidates’ needs? Do you value building trust with partners to foster mutual success?9
Perks of being a Pontooner
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Our Terms of Use, Cookie Policy and Privacy Policy explain how we collect and use information about you and the rights you have. By submitting your information you acknowledge you have read those documents and consent to receive communications and email job alerts from the Adecco Group.