Specialist IT System (2nd Level Supporter) Zürich 80%-100% (m/f/d)

Zurich, Switzerland Apply for Role

Job ID DAC02059 Location(s) Zurich, Switzerland Business Unit The Adecco Group Department Information Technology IT

About the role

In your position as a Specialist IT System, you will support the Service Desk and the Branch Office team. Your main tasks include to identify, diagnose, and resolve incidents for users with a personal computer (software, hardware, network and internet access). As a member of the Branch Office team, you will also plan, execute and monitor different IT projects.

Your responsibilities

Create and manage packaged deployment (SCCM) for updates, drivers, software
Ensure proper status of deployed or collected equipment (CMDB) and hardware setup for end-user devices and accounts
Manage GPOs in AD, and administrate end-user accounts / mailboxes
Assist the end users (IT Support): provide one-on-one end-user incident resolution in person at our location in Zurich, over the phone, by mail or with the ticketing system Service Now
Set up and assist in the configuration of end-user’s PC laptop, hardware, software and peripherals
Collaborate with the Group’s, outsourced teams or CH IT teams on Projects and Support
Help IT Service Desk on Level 2 tasks (escalation)
Create / update the Tickets in Service Now (content / status)
Create and maintain the appropriate documentation level on the changes done, procedures and KB
Manage the Network & Infrastructure equipment for good operating state
Provide IT Audit reporting (RIM Controls) on his scope
Escalate and propose new approaches / improvements on current systems or processes

Your qualifications

Thanks to your education in IT and several years of experience in the field of IT support you have valuable assets used for this position.

Good knowledge and practice of SCCM, McAfee EPO, Active Directory, IT network and Infrastructure, Office 365
It is advantageous if you have already worked with ITIL
You possess a strong solution and customer-service orientation
Adaptability and creativity in finding solutions are no problem for you
You are a team player, stress resistant and flexible, but you can be self-organized and prioritize your tasks
Due to your advanced communication skills you can communicate perfectly in German and you have a good knowledge (B2) of English and French

Your benefits and perspectives

Competitive remuneration, performance-based bonus scheme, attractive social benefits, supplementary compulsory (Adecco internal pension fund), accident and sickness insurance
Physical, mental, and social well-being are important to us
Personalized integration with a dedicated colleague to help you, as well as a wide range of internal and external training courses
A range of benefits for employees, including sport, travel, fashion, technology and much more
A diverse and inclusive work culture, periodically fun events, and sporty activities
A modern workplace, centrally located, with free coffee and tea

A journey, to get the best out of you

Take the step towards a fulfilling and successful career with the Adecco Group! We look forward to receiving your application and embarking on an enriching journey with you.

Posting date: 09-10-2024

Apply for Role

Get to Know Us

We don't tick boxes – we think outside them. At the Adecco Group, we lead the way in enabling organisations to adapt to a changing world of work and ensuring the future employability of people. Our purpose of making the future work for everyone, means we prioritise putting people first, providing autonomy and support to enhance productivity and growth. Every year, our 50,000+ employees worldwide enable millions of people to succeed in the world of work. We upskill and reskill more than half a million people annually, enhancing employability and accelerating careers.

Diversity & Inclusion at The Adecco Group

We are committed to making the future work for everyone. As a people business focused on providing talent solutions and advisory services, we envision a world in which everyone has the chance to participate in the world of work. Our aim is to acknowledge and appreciate diverse perspectives, encouraging inclusive decision-making processes that value each colleague's contributions, skills, experience, and potential. We work actively to create the conditions that support a culture and work environment of belonging, trust, and participation. Our approach to diversity and inclusion is built around several pillars that underpin our work, including structural and conscious inclusion, leadership, and accountability.

Culture

Our "people first" approach means prioritising the wellbeing of our colleagues, always. Employee wellbeing has never been more important, and we continuously work to improve how we support our people to be holistically happy and healthy, no matter what the current climate.

"We aspire to become a benchmark as a top-class employer, by fostering a respectful, inclusive, and healthy environment for all." - Sarah Cheyne - Group VP Talent Experience, Inclusion and People Analytics

Learn more about The Adecco Group

The Adecco Group is the world's leading talent advisory and solutions company. Our powerful purpose is to make the future work for everyone. We build and incubate capabilities in areas where persistent skills shortages exist and connect that talent to organisations to power their success. Our core operations are split into 3 distinct Global Business Units (GBU’s) – Adecco, Akkodis and LHH. With these services we help individuals fulfil and exceed their potential, building employability and connecting people with opportunities.. At the Adecco Group, everyone has a voice and there are extensive opportunities to satisfy your curiosity, share your skills, and take your career in any direction.

Success profile

Are we the right fit for each other? Have a look at the traits we're looking for. (1 Beginner – 10 Expert)

Putting people first - be that your colleagues, clients or customers

10
Always willing to develop self and learn; you are curious and support a culture of continuous learning in order to evolve professionally

8
Seeks to empower others and collaborate with a collective spirit

10
Engages and connects with others in a meaningful and respectful way to achieve common goals

9
Initiates activities and decision making; perseveres with courage and energy to drive results

8

Traits are on a scale of 0 to 10

Rewards

Flexibility to work in the way that makes you most productive

Autonomy to make insightful and informed decisions

Meaningful work that makes a difference to peoples lives

Continuous learning through our TAG U Academy, mentoring, and career paths that are diverse and dynamic

Specific local benefits and rewards tailored to each country (holiday allowances, health care and more).

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