Technical Analyst - 12 Month Mat Leave contract - EZRA
Toronto, Canada Apply for RoleJob Role: Technical Analyst - 12 Month Mat Leave cover contract
Location: Toronto, Canada - Hybrid (3 days/week in office)
- Support customers and coaches primarily in EMEA but you will also work with end users in APAC and the Americas.
- Field incoming problem tickets, as a Tier 2 resource, providing technical support to teams within the organization, and to external clients when required
- Managing ticketed query system and ensuring requests, issues and resolutions are kept up to date
- Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through final resolution
- Analyse issue resolution data, make recommendations for support process improvement, and assist in the implementation of changes
- Communicate application problems and issues to key stakeholders, including management and development team members
- Test fixes and perform post-resolution follow-up to ensure problems have been adequately resolved
- Work cooperatively with development, release and quality assurance personnel in the design, testing, and delivery of custom developed applications
- Test the delivered functionality in real-world scenarios and collaborate with external and internal development teams to address issues found during UAT, and validates that corrective actions taken by development resolve those issues
- Manage the client onboarding set-up, from close to launch date
- A bachelor’s degree in an IT-related field or equivalent amount of experience and/or training
- A minimum of 2 years of experience in an application support, or equivalent type of role
- Proven experience with troubleshooting principles, methodologies, and issue resolution techniques
- Hands-on knowledge of SQL in a SQL Server environment and the ability to write simple SQL queries
- Experience providing application support services to defined SLAs
- Strong customer-focus, as well as the desire and ability to work directly with customers
- Basic knowledge of system security
- Highly self-motivated, self-directed, professional and reliable
- Able to absorb new ideas and concepts quickly
- Ability to approach support issues analytically, as well as understand and solve problems efficiently
- Ability to effectively prioritise and execute tasks in a high-pressure environment
- Ability to present ideas in business-friendly and user-friendly language
- Very strong customer service orientation
- Excellent written, oral, interpersonal, and presentational skills
- Experience working in a team-oriented, collaborative environment
- Experience working with cloud-based systems
- English fluent, any additional language is an asset
Posting date: 30-01-2025
Get to Know Us
Bringing together the complementary strengths of our various brands, our team unites through a powerful mission – to match the right talent with the right opportunity. We create synergies that meet the Talent needs of our customers wherever they are in their journey delivered in a technology-enabled and human-driven experience. At LHH, you’ll be empowered to deliver on our purpose of future-proofing organizations and careers, enabling workforce transformation.
Diversity & Inclusion at LHH
We are committed to making the future work for everyone. As a people business focused on providing talent solutions and advisory services, we envision a world in which everyone has the chance to participate in the world of work. Our aim is to acknowledge and appreciate diverse perspectives, encouraging inclusive decision-making processes that value each colleague's contributions, skills, experience, and potential. We work actively to create the conditions that support a culture and work environment of belonging, trust, and participation. Our approach to diversity and inclusion is built around several pillars that underpin our work, including structural and conscious inclusion, leadership, and accountability.
Culture
We are a high-performing and diverse team of people from all over the world, working together to make the future work for everyone. Our culture is shaped by our people, who are the key to our success. It is our people that give us the ability to influence the changing world of work on a global level with solutions that are grounded in the understanding and experience of local contexts. Together we offer exciting career paths to candidates and bring the best talent to our clients. To make this possible, investing in our people, an open culture of communication, and individual opportunities for development are essential to us. There is a world of opportunity out there.
Learn more about LHH
We are the talent solutions business at the Adecco Group, an end-to-end solutions partner, addressing the skills and transformation needs of our customers to drive growth. Our mission is to match the right talent with the right opportunity. Bringing together the complementary strengths of our various brands, we create synergies that meet the needs of our customers wherever they are in their transformation journeys. As a member of the team, you’ll be empowered, inspired and energized to deliver on our purpose to future-proof organizations and careers by building the right capabilities and enabling workforce transformation. We reach high and strive for excellence because we know our work makes a difference.
Success profile
Are we the right fit for each other? Have a look at the traits we're looking for. (1 Beginner – 10 Expert)
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Evolve with purpose Being passionate about meaningful work and ready to change the world.10
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Win together Being able to build relationships through trust, transparency, and collaboration so that together we all succeed.8
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Own it Being empowered to make decisions and take accountability for the results.10
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Reach high Agile and adaptable - fast mover - ability to anticipate future client and candidates needs.9
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Make it fun Delivering our purpose, staying energized and inspired, while having fun with colleagues.8
Rewards
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Our Terms of Use, Cookie Policy and Privacy Policy explain how we collect and use information about you and the rights you have. By submitting your information you acknowledge you have read those documents and consent to receive communications and email job alerts from the Adecco Group.