Program Coordinator

Coordinates all phases of the client requisition process in order to encourage a fair and competitive environment and maximize full revenue potential. Coordinates activities to maintain adherence to program process compliance, introduce efficiencies and overall effectiveness within the account to deliver superior quality services to the client, internal stakeholders and suppliers.

Requisition Process

1. Coordinates all stages of requisition activity through the use of VMS technology.

2. Ensures prompt order distribution and that all information is complete and accurate. Provides consultative support to end users to clarify job responsibilities, skills and other requirements of specific requisitions.

3. Reviews and manages candidate submittals from suppliers to ensure the best qualified candidates are presented for end user review and placement.

4. Schedules and coordinates all on-site interviews with associates through the supplier community and provides feedback to suppliers.

Compliance

5. Oversees the proper use of VMS technology by client managers, suppliers and the suppliers’ workforce.

6. Creates and manages program Standard Operating Procedure (SOP) training and communicates updates to the supplier community on a regular basis to ensure understanding and compliance.

7. Ensures the Service Level Agreements (SLA) and Key Performance Indicator’s (KPI) identified in the SOP are met within the specified timelines and that corrective action is taken when necessary to drive change.

8. Facilitates to ensure suppliers appropriately manage employee on-boarding, employee relations issues, orientations, performance reviews and off-boarding activities.

9. Supports the Account Manager in the preparation of the SLA and scorecard for client review. Facilitates the performance audit/scorecard review on a quarterly basis with suppliers.

Analysis

10. Supports the clients’ business recruitment planning for all locations across Canada.

11. Utilizes a proactive approach and recommends process improvements to increase productivity and efficiency, and eliminate or reduce future issues and errors through the use

of a daily issue log. Ensures that identified process improvement items are incorporated into the scorecard review.

12. Reviews weekly billing exception (kick out) report and gathers information from suppliers in order to correct billing issues in a timely manner. Provides a complete analysis of escalated issues to the Director, COM & RCE on a weekly basis.

13. Manages, reports and tracks use of sub-vendors within the program in order to provide quality service to the client.

14. Performs other duties and participates in special projects as assigned.

Education: Completion of post-secondary education in related field or years of equivalent experience demonstrating progressive responsibility.

Experience: A minimum of three (3) years related experience, ideally in the service industry.

Technical: Proficient in PC software packages, such as Microsoft Word, Excel, e-mail and Internet applications.

Technical: Working knowledge of VMS tools and CM system an asset.

Behavioural Compentencies:

Excellent interpersonal and communication skills, both written and verbal to various audiences at all levels of staff and management.

· Proven consistently high levels of customer service levels, with an ability to build strong working relationships with clients and MSP suppliers.

· Superior organizational skills. While meeting client needs consistently, is able to effectively manage multiple tasks, and prioritize any new tasks as required. Works with a sense of urgency with the ability to meet tight deadlines.

· Proactive and able to solve problems effectively and rapidly using excellent analytical skills.

· Displays a willingness to cooperate and work as part of a team, assisting others when required.

· Proven ability to maximize profitability, while ensuring compliancy to mitigate risk.

· Flexible and adaptable to changing business needs. May be required to work alternate hours and/or overtime and travel within region.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset - that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while sharing skills, knowledge and expertise to grow together.

Do you want to make an impact where it matters most? Apply NOW!

We believe that having an understanding of the hiring process helps you to prepare, feel, and be at your best. As a global, multi-brand organisation with many different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

Posting date: 19-05-2025