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Customer Success Executive

Toronto, Canada
Remote
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Job ID NA05139 Primary Location Toronto, Canada Business Unit Adecco Department Sales Work ModeRemote
About the role

The Customer Success Executive is responsible for the management, development and implementation of approved strategic account plans to expand sales to customer’s full market share potential and is responsible for negotiating contracts and price increases for assigned accounts. Tracks sales and manages and oversees budget forecasting to increase existing accounts sales and EVA/profitability.  Conducts sales presentations, leads RFP’s and re-bids and develops programs to increase customer satisfaction/retention and loyalty including elevating service offerings through collaboration with The Adecco group ecosystem

What you’ll be doing
1. Through innovation and customer centricity, help create game changing strategy with primary responsibility to strengthen and grow customer relationships.
2. Works horizontally and vertically across the Adecco Group, leveraging global relationships with other Adecco country account management to provide value to customer portfolio and collaborates across the ecosystem with brand partners to elevate service offerings.
3. Develops high level strategic account plans in Salesforce.com (SFDC), ensuring regular and timely documentation of account plans, sales activities, opportunity tracking, and account escalations in Adecco’s SFDC tool.
4. For assigned accounts, forecasts, sets and tracks short term and long-term budget, sales, revenue and account level profitability targets ensuring year over year account growth and expansion of market share objectives will be reached.
5. For assigned accounts, identifies account development and value creation opportunities beyond our core services through collaborative customer engagement techniques.
6. Leads RFPs, RFQs, RFIs, re-bids and contract negotiations with assigned accounts. Negotiates price increases for account portfolio, as required.
7. For assigned accounts, responsible for driving the strategy and creation of major sales presentations and business reviews. Acts as leader for meeting preparation and execution.
8. Together, with the Customer Success Manager and field/corporate partners, collaboratively identify customer opportunities for growth and expansion and issues and solutions to increase customer penetration and satisfaction. Considers financial impact including cost, pricing, risk, and benefits.
9. Ownership over strategic governance and client relationship health, actively expands web of influence and ensures at least 4 levels of governance are managed and maintained, including Executive Sponsors.
10. Participates in special projects and performs other duties as assigned
About you
Education
Completion of post-secondary education in sales, marketing, business or a related field or years of equivalent experience demonstrating progressive responsibility.
Experience
Five (5) years working experience in large enterprise sales and/or account management, preferably in the service industry.
Proven track record of sales development within assigned accounts/territory.
Technical
Working knowledge of labour and employment laws.
Experience utilizing Customer Relationship Management (CRM) and sales related Tools such as Salesforce.
Proficiency in PC software packages, such as Microsoft Word, Excel, and Power Point applications.

Why choose us?

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset - that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while sharing skills, knowledge and expertise to grow together.

Do you want to make an impact where it matters most? Apply NOW!

A journey to bring out the best in you

We believe that having an understanding of the hiring process helps you to prepare, feel, and be at your best. As a global, multi-brand organisation with many different roles, our application process can vary.  

On our career site, you will find some of the key steps you can expect to guide you along the way. 

As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer.

Posting date: 20-03-2025

Apply for Role

Get to Know Us

Our team is making a difference in people’s working lives and leading society into a future driven by human potential and inclusion. We’re disrupting and transforming norms – looking beyond resumes and connecting people with opportunities to truly get ahead. As the world's leading workforce solutions company, we are offering flexible placement, permanent placement, outsourcing and managed services across all sectors. At Adecco, we believe in the potential of people. We deliver the right talent capabilities at the right time, enabling flexibility and agility for clients. Help us deliver on our purpose to transform the world of work through people who love what they do.

Diversity & Inclusion at Adecco

Join Adecco: Empowering Diversity, Driving Inclusion
At Adecco, diversity fuels our success. We embrace unique identities, backgrounds, and perspectives to build an inclusive future. Our commitment to equity ensures fair access and opportunity for all.

What We Stand For
Diversity Fuels Success: Embracing a full range of identities, from gender and race to ability and nationality, we create a vibrant and innovative work environment.
Equity for All: Fairness drives everything we do. We provide equal access to opportunities, resources, and recognition for everyone.

Championing Inclusion in Action
Expertise in Refugee Integration: We lead in integrating refugees through social coaching, training, and partnerships, making a positive impact on their lives.
Skills for the Future: By upskilling and reskilling, we empower candidates to succeed in the workforce, we bridge the talent gap, driving growth and empowerment for all.

Join us in building a future where everyone thrives. Be a catalyst for positive change with Adecco!

Culture

At Adecco, empowerment drives us, and our collective spirit inspires us to create meaningful change. We envision a world where everyone has a chance to participate in the future of work. Our culture of inclusivity and entrepreneurship enables continuous growth, making a positive impact on society.

Each role at Adecco contributes to a greater cause by making a real difference in people's lives. We connect talent with opportunities, creating careers and shaping a brighter future for everyone.

Fuel your career with Adecco's brand purpose, emphasizing empowerment, societal impact, and leadership in workforce solutions. Together, let's embark on a remarkable journey of transformation and fulfillment, shaping a brighter future for everyone, everywhere.

"Our ambition is to reinforce our leadership in workforce solutions and make the future work for everyone, all around the world." - Christopher Catoir – President Adecco

Learn more about Adecco

We are Adecco, a global leader in workforce solutions. We work to make a difference in people’s working lives and lead society into a future driven by human potential and inclusion. We have a commitment to disrupting and transforming norms – looking beyond resumes and connecting people with opportunities that truly get them ahead. As a member of the team, you’ll be empowered to deliver on our purpose to transform the world of work through people who love what they do. You will be a committed career partner that supports the employability of our Associates and their success.

Success profile

Are we the right fit for each other? Have a look at the traits we're looking for. (1 Beginner – 10 Expert)

  • Collaborate with purpose, connecting authentically to achieve remarkable goals together.
    10
  • Embrace change, taking bold initiatives with tenacity to drive extraordinary results.
    8
  • Focus on customers, creating strong partnerships and understanding their evolving needs.
    10
  • Fuel your curiosity, embrace continuous learning, and grow professionally with us.
    9
  • Join a dynamic team that navigates change fearlessly, turning challenges into opportunities.
    7
Traits are on a scale of 0 to 10

Rewards

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Inclusive Culture, Empowering Impact: Join Adecco's supportive environment, making a difference through work

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Fuel your career path with meaningful work, societal impact, and sustainable growth

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Flexible Hybrid Work: Enjoy work-life balance with Adecco's agile and adaptable work arrangements

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Global Opportunities, Diverse Roles: Explore a world of career possibilities with Adecco's global leadership

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