L3 Engineer

Manila, Philippines Apply for Role

Job ID APAC00868 Primary Location Manila, Metro Manila, Philippines Business Unit Pontoon Department Program Management Work ModeHybrid

About the role

As an Adaptive Endpoint Management Technical Level 3 Engineer focused on Azure AD, Intune, Autopilot and Microsoft Endpoint Manager Configuration Manager.

This position will work with customers in New Zealand (Auckland or Wellington). In this position you will be responsible for administering technical support, troubleshooting, diagnosing, and resolving technical issues on behalf of the customer. You will replicate issues and test customer configurations, recreate, track, and verify software defects in the field/ under lab conditions.

What you’ll be doing

Being the escalation point from L2 and working with end users who have reported problems. Elevation point for issues with Azure AD, Intune and MEM ConfigMgr (responding to monitoring events, issues from customer and escalation from L2).
Initial elevation point for Autopilot provisioning issues.
Troubleshooting sessions with customers to debug complex hardware, Windows OS and application-level issues.
Provide remediation steps to the customer to fix performance, security, availability and capacity issues. Provide recommendation to avoid future failures and poor device performance.
Leverage the HP TechPulse solution and modern PC management tools (Microsoft Intune, Azure and Config Manager experience required) to proactively manage the customers fleet and help the customer maintain the health of their end point devices
Create and maintain standard operating procedures for delivery.
Troubleshooting and resolving technical problems
Executing standard service requests
Following technical standard operating procedures
Interfacing with customers and working with a global team.

About you

Advanced knowledge of HP PC products and core Software products
Excellent written and verbal communication in English (B2 level and above as per CEFR) and local
language
Successful completion of HP web-based training prior to commencing work
Wear business professional dress code
Flexible to perform assigned work during weekends, local bank holidays, night-hours upon HP request and supplier Project manager’s approval
Onsite customer facing experience with good customer service soft skills
Technical/mechanical hardware repair experience
Demonstrated technical/mechanical aptitude for learning new technology
Intermediate level of experience configuring and supporting complex issues with UEM (unified endpoint management) solutions. Experience with Microsoft Intune, Azure AD and ConfigMgr required.
Knowledge of Modern PC Management and Infrastructure to Support PC Management.

Posting date: 12-06-2025

Apply for Role

At the Heart: Our Customers & Each Other

Become a Pontooner. We provide innovative talent solutions that help power the prosperity of economies and shape societies, all while creating access to opportunities for our own people. With a global team spanning over 50 countries, joining Pontoon means becoming part of a diverse and inclusive organisation, partnering with some of the world's most recognisable brands.

Passion

Pontooners bring energy and excellence to our customers through deep expertise, continuous development, pride in the work we do, and genuine care for the quality of our delivery.

Better Together

Pontooners leverage our collective strengths to create unity and overcome challenges together. We work as a team to solve problems and innovate to succeed. Our commitment to building diverse and inclusive teams is reflected in our industry-leading employee satisfaction and retention.

Courage

Pontooners are empowered with unlimited access to learning platforms and development programmes, including Management Essentials and Inclusion trainings. We cultivate a growth mindset by setting strategic development goals and encouraging proactive continuous learning.

Values profile

Careers are about finding that perfect fit. How do you align with Pontoon’s Values? (1 Beginner – 10 Expert)

Passion Do you bring enthusiasm and positivity to work? How do you celebrate successes?

10
Collaboration Do you work well with others, share ideas, support individual strengths, and aim to succeed as a collective?

8
Inclusion Do you support diversity, and realise the benefits of individuality in the workplace?

10
Courage Are you willing to challenge the status quo by learning, trying new things, and taking bold actions to achieve innovation?

9
Customers at the Heart Can you be understanding and compassionate to customers’ and candidates’ needs? Do you value building trust with partners to foster mutual success?

9

Traits are on a scale of 0 to 10

Perks of being a Pontooner

Flexibility to work in the way that makes you most productive, agile, confident and insightful.

Consistently scoring high on employee surveys for work environment, autonomy, peer relationships, and organisational fit.

Meaningful values and a positive work environment that create lasting change in people’s lives.

Continuous learning through mentoring, unlimited access to learning platforms, and specialised training programmes that support career development.

Comprehensive local and regional benefits and rewards to help you focus on wellbeing, health, financial wellness, and more.

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