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Coach Network Manager - EZRA

London, United Kingdom Apply for Role
Job ID 5158 Location(s) London, United Kingdom Business Unit LHH Department Gestion de Projet : Delivery
Job Role: Coach Network Manager
Location: London (Hybrid, 3 days in Old Street Office)

Who we are
Imagine what even the world’s most exceptional organizations could achieve if all their employees were coached to be their absolute best.
At EZRA, we’re on a mission to do just that. We believe that through professional coaching, people get to know themselves and their goals, weaknesses and hang-ups. And once they know all that, they can build on the good stuff and work on the rest.
This mindset applies not only to our clients but is manifested in our own EZRA family. We believe a happy team is a productive team. We want our people to care about and be proud of what they do.

The Role
We are looking for a Coach Network Manager, reporting directly to the Regional VP.
This role is integral to ensuring the success and effectiveness of EZRA's coaching programmes within specific selling regions and across various proposition types.
You'll manage a segmented coach bench and oversee the assignment of coaches to customer programmes. Working with Implementation Managers, you'll ensure EZRA coaches are adequately briefed and equipped for programme delivery. Additionally, you'll maintain coach performance, oversee training initiatives, resolve operational issues, and encourage a supportive and informed coaching community.
This is an exciting role with stretch opportunities, and plays a critical role in EZRA's growth.


What You'll Do
  • Assign coaches to customer programmes and ensure coaches are set up for success in delivering them
  • Collaborate with Implementation Managers, ensuring complete briefing information is provided and proactively flagging any issues
  • Attend coach briefing calls and thoroughly review all programme information and documents, ensuring Implementation Managers post accurate, detailed information in the correct channels and platforms
  • Work closely with global counterparts, working jointly on global customer programmes
  • Be accountable for the performance of your coaches by ensuring they have completed all necessary training, have no performance issues, and are fully compliant
  • Proactively identify and deliver training opportunities, sending feedback to the coach operations enablement lead / coach development team
  • Create collateral for sales teams and customer meetings, and ensure coaches' written and video bios are of high quality
  • Participate in quarterly talent review meetings, surfacing issues and offering recommendations
  • Support our Customer Success Manager's with coach switch requests, select coaches for coach insights meetings and ensure coaches are fully trained on the coach insights process
  • Ensure coaches are up to date on propositions, product, processes, business updates, and community news
  • Use relevant tools including our CRM (Bullhorn), sourcing dashboards (PowerBI) and operational dashboards
About you
  • Bachelor's degree, or equivalent experience in a related field
  • 3+ years' experience in a delivery role - ideally with some experience managing others and working with a Freelance community
  • You excel in autonomous environments, and are adept in balancing correct outcomes for the business, coaches, and our customers
  • You're passionate about clients and coaches needs
  • Business proficiency in English (with any additional languages being a bonus)
What we offer
  • Your own world class coach
  • Friends and family coaching
  • 2 weeks work from anywhere
  • Charity days
  • Learning and Development Budget
  • Weekly wellbeing hour
  • Private medical insurance
  • Pension scheme
  • Life insurance
  • Flexible working hours
#LI-Hybrid
We are an equal opportunity employer dedicated to having a successful, diverse team where everyone has a voice and feels able to be themselves. We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture. Attracting and developing a diverse workforce that reflects the communities in which we serve is essential to us.

Posting date: 02-09-2024

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Get to Know Us

Bringing together the complementary strengths of our various brands, our team unites through a powerful mission – to match the right talent with the right opportunity. We create synergies that meet the Talent needs of our customers wherever they are in their journey delivered in a technology-enabled and human-driven experience. At LHH, you’ll be empowered to deliver on our purpose of future-proofing organizations and careers, enabling workforce transformation.

Diversity & Inclusion at LHH

We are committed to making the future work for everyone. As a people business focused on providing talent solutions and advisory services, we envision a world in which everyone has the chance to participate in the world of work. Our aim is to acknowledge and appreciate diverse perspectives, encouraging inclusive decision-making processes that value each colleague's contributions, skills, experience, and potential. We work actively to create the conditions that support a culture and work environment of belonging, trust, and participation. Our approach to diversity and inclusion is built around several pillars that underpin our work, including structural and conscious inclusion, leadership, and accountability.

Culture

We are a high-performing and diverse team of people from all over the world, working together to make the future work for everyone. Our culture is shaped by our people, who are the key to our success. It is our people that give us the ability to influence the changing world of work on a global level with solutions that are grounded in the understanding and experience of local contexts. Together we offer exciting career paths to candidates and bring the best talent to our clients. To make this possible, investing in our people, an open culture of communication, and individual opportunities for development are essential to us. There is a world of opportunity out there.

Learn more about LHH

We are the talent solutions business at the Adecco Group, an end-to-end solutions partner, addressing the skills and transformation needs of our customers to drive growth. Our mission is to match the right talent with the right opportunity. Bringing together the complementary strengths of our various brands, we create synergies that meet the needs of our customers wherever they are in their transformation journeys. As a member of the team, you’ll be empowered, inspired and energized to deliver on our purpose to future-proof organizations and careers by building the right capabilities and enabling workforce transformation. We reach high and strive for excellence because we know our work makes a difference.

Success profile

Are we the right fit for each other? Have a look at the traits we're looking for. (1 Beginner – 10 Expert)

  • Evolve with purpose Being passionate about meaningful work and ready to change the world.
    10
  • Win together Being able to build relationships through trust, transparency, and collaboration so that together we all succeed.
    8
  • Own it Being empowered to make decisions and take accountability for the results.
    10
  • Reach high Agile and adaptable - fast mover - ability to anticipate future client and candidates needs.
    9
  • Make it fun Delivering our purpose, staying energized and inspired, while having fun with colleagues.
    8
Traits are on a scale of 0 to 10

Rewards

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Transformational career experiences, forge your own path to success

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Embark on a journey of growth with tailored career paths, inspiring training and onboarding, collective spirit, and a strong commitment to wellbeing

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Truly collaborative culture, where diversity of thought and opinion is valued above all else

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Flexibility to work in the way that makes you most productive, agile, confident and insightful

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Specific local benefits and rewards tailored to each country (holiday allowances, health care and more).

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