Head ITD MSP Solutions

The Head of ITD, MSP Solutions, plays a crucial role in advancing the business strategy by advising on the most effective technologies to develop and implement, always carefully weighing costs against benefits. This leader drives the IT transformation journey, while skillfully managing stakeholder relationships, communication efforts, and ensuring smooth alignment across multiple countries

GENERAL RESPONSIBILITIES:
• Acts as a trusted strategic advisor to the Group SVP IT Adecco & Digital Innovation, this position involves setting and maintaining high standards, procedures, and best practices throughout the IT organization
• Builds a strong ITD department, fostering continuous exchange of knowledge and shared experiences
• Responsible for the day-to-day IT transformation efforts, the role demands seamless coordination with diverse stakeholders, including both business units and enabling functions
• Establish regular communication and devise long-term strategic plans
• Serves as the vital bridge between the IT department and business units particularly within the Pontoon MSP Solution—this role requires a deep understanding of both business goals and IT capabilities. This dual insight enables providing strategic guidance, supporting project success, and encouraging collaboration that aligns technology initiatives closely with organizational objective.
• Collaborates with senior business leaders to understand their goals and identify opportunities where technology can enhance efficiency and effectiveness.
• Develops and maintains a comprehensive understanding of the business unit's processes, challenges, and objectives.
• Serves as the primary point of contact between IT and business units, fostering a collaborative environment.
• Prepares and delivers presentations and reports to stakeholders on project status, outcomes, and IT capabilities.
• Advocates for IT initiatives and promote effective change management strategies to ensure smooth adoption of new technologies and processes.
• Provides training and supports to end-users to maximize technology usage.
• Identifies opportunities for process improvements and recommends IT solutions that drive organizational efficiency.
• Stay current with industry trends and emerging technologies and assess their potential impact on the business.
• Defines and monitors KPIs and performance indicators to measure IT service delivery effectiveness and business impact.
• Prepares reports and analyses for senior management to inform strategic decision-making

•Participates in special projects and performs other duties as assigned.

EDUCATION & JOB REQUIREMENTS:
• Bachelor’s degree or equivalent work experience.
• Experience with VMS systems (e.g., SAP Fieldglass, Beeline, VNDLY) and other workforce technology platforms.
• Experience working with large datasets, data transformation tools, and structured configuration documentation.
• Strong understanding of business operations and technology solutions, with a track record of aligning them effectively.

KNOWLEDGE, SKILLS & ABILITIES:
• Skilled in communicating effectively verbally and in writing.
• Ability to establish and maintain effective working relationships.
• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly.
• Excellent understanding of continuous improvement concepts including Lean, value stream mapping, etc.
• Excellent attention to detail.
• Strong analytical skills including ability to identify issues and suggest solutions; and create, track, and manage dashboards.
• Ability to manage large cross-functional programs and projects.
• Strong social and networking skills: proactive, self-driven, effective, curious, quick learner, reliable, service and team-oriented.
• High level of trust and discretion.
• Proficient with Microsoft Office products such as Word, Excel, PowerPoint, and Outlook

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge and expertise to grow together.

Make an impact where it matters most.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer.

Equal Opportunity Employer/Veterans/Disabled

The anticipated salary range for this position is between $160,000 and $170,000. Salary may be determined based on experience, education, geographic location, and other factors. This position participates in Pontoon’s incentive program which also includes bonus eligibility.

Benefit offerings for full-time employment include medical, dental, vision, term life and AD&D insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans, and a 401k plan or a non-qualified deferred compensation plan. Available paid leave includes Personal Time Off (PTO) on an accrual basis up to 152 hours a year, 10 Paid Holidays, 1 Community Service Day, and up to 6 weeks of Paid Parental Leave. PTO and holiday hours are prorated based on hire date within the calendar year.

The Company will consider for employment qualified applicants with arrest and conviction records

Deadline to apply is September 4th, 2025.

Posting date: 09-01-2025