Executive - Client Success
Kolkata, India Apply for RoleMission
Employee satisfaction by front end connect for associates, meeting them, understanding associate’s requirement. This will involve extensive co-ordination with associates and clients. Has the responsibility of Employee engagement. This will involve extensive co-ordination with the other cross-functional teams to ensure smooth operations internal customers.
Responsibilities
Will handle front end processing for clients and associates, meeting them, understanding client/ associates requirement. Ensuring accurate payrolling processing and renewal of contracts wherever applicable. This will involve extensive co-ordination with associates and clients.
Customer Relationship
- Managing contractors / associates post assignment start date
- Proactively engage with all associates at least once, a meet either one-on-one or in a small group setting
- Reaching out to all the new joinee’s on the start date of assignment and induct them of the polices and processes
- Builds relationship with associates
- Manage a tracker to log associateescalations / complaints
- Coordinates / liaisons with the recruitment team, OB team payroll team as required
- Ensuring full compliance on all policies and procedures
- Facilitates to ensure timely contractor on-boarding, employee relations issues, orientations, performance reviews, and off-boarding activities
- Escalation Management
- Client Management with regards to associate’s engagement
- Handling client escalation related to HR operations of Staff deployed to different clients. Solving Day to day HR issues & resolving it within TAT.
.
Travel Requirement
- Regular (20-50%)
Location
- Kolkata
Key Relationships
- Internal Employees (Branch Manager/Operations team/ Compliance)
Success Indicators
|
Other Information |
- Know the regulations regarding Staff leasing
- Know the management and business development tools (CRM)
- Good interpersonal skills with the ability to effectively communicate information to all levels.
- Ability to develop and nurture contacts/ long term professional relationshipsSelf-Driven
JOB REQUIREMENTS
Education
Education level | Area of study | Degree | Mandatory |
Group 2: Bachelor’s degree or equivalent | Any/HR | Yes | |
Group 2: Master’s degree or equivalent | Marketing/HR | No |
Type of Work Experience
Function / Specialization | Average Time Experience | Mandatory |
HR | 1 - 5 Years | Yes |
Skills
Skill Area | Skills | Proficiency |
Office package, Internet Explorer and Outlook | Expert | |
Interpersonal Skills & Presentation Skills | Expert | |
Ability to keep abreast of trends in the marketplace | Expert | |
Know the local market | Expert |
Competencies
Competencies | Foundations | Developing | Mastering | Outstanding |
Results Driven | * | |||
Customer Orientation | * | |||
Problem Solving & Analysis | * | |||
Embracing & adapting to change | * | |||
Self-management & development | * | |||
Communication | * | |||
Teamwork | * | |||
Relationship Management | * | |||
Strategic Planning & Judgement | * | |||
Driving financial results and innovative | * | |||
Leading Teams | * |
Language Skills
Language | Level |
English | Expert |
Local language | Fluent |
Posting date: 08-10-2024
Get to Know Us
Our team is making a difference in people’s working lives and leading society into a future driven by human potential and inclusion. We’re disrupting and transforming norms – looking beyond resumes and connecting people with opportunities to truly get ahead. As the world's leading workforce solutions company, we are offering flexible placement, permanent placement, outsourcing and managed services across all sectors. At Adecco, we believe in the potential of people. We deliver the right talent capabilities at the right time, enabling flexibility and agility for clients. Help us deliver on our purpose to transform the world of work through people who love what they do.
Diversity & Inclusion at Adecco
Join Adecco: Empowering Diversity, Driving Inclusion
At Adecco, diversity fuels our success. We embrace unique identities, backgrounds, and perspectives to build an inclusive future. Our commitment to equity ensures fair access and opportunity for all.
What We Stand For
Diversity Fuels Success: Embracing a full range of identities, from gender and race to ability and nationality, we create a vibrant and innovative work environment.
Equity for All: Fairness drives everything we do. We provide equal access to opportunities, resources, and recognition for everyone.
Championing Inclusion in Action
Expertise in Refugee Integration: We lead in integrating refugees through social coaching, training, and partnerships, making a positive impact on their lives.
Skills for the Future: By upskilling and reskilling, we empower candidates to succeed in the workforce, we bridge the talent gap, driving growth and empowerment for all.
Join us in building a future where everyone thrives. Be a catalyst for positive change with Adecco!
Culture
At Adecco, empowerment drives us, and our collective spirit inspires us to create meaningful change. We envision a world where everyone has a chance to participate in the future of work. Our culture of inclusivity and entrepreneurship enables continuous growth, making a positive impact on society.
Each role at Adecco contributes to a greater cause by making a real difference in people's lives. We connect talent with opportunities, creating careers and shaping a brighter future for everyone.
Fuel your career with Adecco's brand purpose, emphasizing empowerment, societal impact, and leadership in workforce solutions. Together, let's embark on a remarkable journey of transformation and fulfillment, shaping a brighter future for everyone, everywhere.
"Our ambition is to reinforce our leadership in workforce solutions and make the future work for everyone, all around the world." - Christopher Catoir – President Adecco
Learn more about Adecco
We are Adecco, a global leader in workforce solutions. We work to make a difference in people’s working lives and lead society into a future driven by human potential and inclusion. We have a commitment to disrupting and transforming norms – looking beyond resumes and connecting people with opportunities that truly get them ahead. As a member of the team, you’ll be empowered to deliver on our purpose to transform the world of work through people who love what they do. You will be a committed career partner that supports the employability of our Associates and their success.
Success profile
Are we the right fit for each other? Have a look at the traits we're looking for. (1 Beginner – 10 Expert)
-
Collaborate with purpose, connecting authentically to achieve remarkable goals together.10
-
Embrace change, taking bold initiatives with tenacity to drive extraordinary results.8
-
Focus on customers, creating strong partnerships and understanding their evolving needs.10
-
Fuel your curiosity, embrace continuous learning, and grow professionally with us.9
-
Join a dynamic team that navigates change fearlessly, turning challenges into opportunities.7
Rewards
Join our Global Talent Community
When opportunity knocks make sure you hear it! Enter your details to join our talent community and sign up to automatic job alerts.
Our Terms of Use, Cookie Policy and Privacy Policy explain how we collect and use information about you and the rights you have. By submitting your information you acknowledge you have read those documents and consent to receive communications and email job alerts from the Adecco Group.
Our Terms of Use, Cookie Policy and Privacy Policy explain how we collect and use information about you and the rights you have. By submitting your information you acknowledge you have read those documents and consent to receive communications and email job alerts from the Adecco Group.