Lead - Delivery Consultant
Bengaluru, India
International
The Engagement & Candidate Experience Associate plays a key role in delivering exceptional experience to both Associates and Career Transition candidates. The role supports onboarding and offboarding processes, drives proactive candidate engagement, ensures accurate administration and reporting, and maintains high service standards in line with KPIs and SLAs.
Key Responsibilities:
- Proactively outreach to candidates, manage referrals, and schedule initial consultant meetings
- Manage candidate onboarding in line with company requirements
- Maintain accurate and up-to-date candidate records
- Manage Consultants invoicing and backing sheet processes
- Monitor delivery against forecasting tools and support reporting requirements
- Work within client SLAs to ensure timely engagement and allocation
- Deliver high-level customer service via phone and email (48-hour SLA)
- Manage queries, complaints, and system support requests in collaboration with internal teams
- Re-engage dormant candidates and drive program participation
- Conduct landing research and support evaluation return KPIs
- Produce bespoke correspondence where required
- Coordinate meetings, training logistics, and provide ad hoc administrative support
- Build strong relationships with candidates, Consultants, Finance, Project Managers, and other stakeholders
- Support continuous improvement of processes and documentation management.
Skills & Criteria :
- Strong organizational and communication skills to manage multiple priorities and handle sensitive conversations professionally.
- Proactive, adaptable, and collaborative, with a customer-focused approach and high attention to detail.
- Confident in meeting KPIs and SLAs, working accurately across multiple IT systems, and applying commercial awareness to support business requirements.
- Demonstrates a genuine commitment to candidate and associate success.
Posting date: 28-04-2026
Get to Know Us
Bringing together the complementary strengths of our various brands, our team unites through a powerful mission – to match the right talent with the right opportunity. We create synergies that meet the Talent needs of our customers wherever they are in their journey delivered in a technology-enabled and human-driven experience. At LHH, you’ll be empowered to deliver on our purpose of future-proofing organizations and careers, enabling workforce transformation.
Diversity & Inclusion at LHH
We are committed to making the future work for everyone. As a people business focused on providing talent solutions and advisory services, we envision a world in which everyone has the chance to participate in the world of work. Our aim is to acknowledge and appreciate diverse perspectives, encouraging inclusive decision-making processes that value each colleague's contributions, skills, experience, and potential. We work actively to create the conditions that support a culture and work environment of belonging, trust, and participation. Our approach to diversity and inclusion is built around several pillars that underpin our work, including structural and conscious inclusion, leadership, and accountability.
Culture
We are a high-performing and diverse team of people from all over the world, working together to make the future work for everyone. Our culture is shaped by our people, who are the key to our success. It is our people that give us the ability to influence the changing world of work on a global level with solutions that are grounded in the understanding and experience of local contexts. Together we offer exciting career paths to candidates and bring the best talent to our clients. To make this possible, investing in our people, an open culture of communication, and individual opportunities for development are essential to us. There is a world of opportunity out there.
Learn more about LHH
We are the talent solutions business at the Adecco Group, an end-to-end solutions partner, addressing the skills and transformation needs of our customers to drive growth. Our mission is to match the right talent with the right opportunity. Bringing together the complementary strengths of our various brands, we create synergies that meet the needs of our customers wherever they are in their transformation journeys. As a member of the team, you’ll be empowered, inspired and energized to deliver on our purpose to future-proof organizations and careers by building the right capabilities and enabling workforce transformation. We reach high and strive for excellence because we know our work makes a difference.
Success profile
Are we the right fit for each other? Have a look at the traits we're looking for. (1 Beginner – 10 Expert)
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Evolve with purpose Being passionate about meaningful work and ready to change the world.10
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Win together Being able to build relationships through trust, transparency, and collaboration so that together we all succeed.8
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Own it Being empowered to make decisions and take accountability for the results.10
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Reach high Agile and adaptable - fast mover - ability to anticipate future client and candidates needs.9
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Make it fun Delivering our purpose, staying energized and inspired, while having fun with colleagues.8
Rewards
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Our Terms of Use, Cookie Policy and Privacy Policy explain how we collect and use information about you and the rights you have. By submitting your information you acknowledge you have read those documents and consent to receive communications and email job alerts from the Adecco Group.