Specialist (m/w/d) IT System

Hesse, Germany Apply for Role

Job ID DAC01364 Location(s) Fulda, Germany Business Unit The Adecco Group Department Information Technology IT Work ModeNo work mode specified

Über uns

Mit uns kommst Du einen Schritt weiter auf der Karriereleiter

The Adecco Group ist der Weltmarktführer im Bereich Personaldienstleistungen. Werde Teil unseres Teams und unseres wegweisenden, zukunftsorientierten, proaktiven Unternehmens. Wir schauen nicht nur hoffnungsvoll in die Zukunft, wir gestalten sie mit.

Zum nächstmöglichen Termin suchen wir für unseren Standort Fulda einen Specialist (m/w/d) IT System.

Deine Aufgaben

Kontinuierliche Verbesserung in Bezug auf die Endbenutzerdienste
2nd-Level-Support für die Softwareanwendungen
Zusammenarbeit und Stakeholder Management mit internen und externen Teams, um sicherzustellen, dass der Kunde immer im Mittelpunkt der IT steht
Verantwortung für die Einhaltung der Lieferantentermine sowie Qualitätsstandards
Auffinden von Lösungen aus früheren Fällen mithilfe der Wissensdatenbank
Bearbeitung des Lebenszyklus eines Helpdesk-Vorfalls
Zugriffsmanagement, einschließlich, aber nicht beschränkt auf Joiners, Movers, Leavers (JML), zusätzlichen Zugriff und Audit-Aktivitäten (wo zutreffend)
Eskalationsmanagement im Zuständigkeitsbereich
Sammeln von Informationen über das Problem, um sie gegebenenfalls an L3 weiterzuleiten
Sicherstellen, dass Vorfälle dokumentiert, aktualisiert und an die Interessengruppen weitergeleitet werden

Dein Profil

Abgeschlossenes Studium mit wirtschaftlicher oder technischer Ausrichtung, z. B. Wirtschaftsinformatik oder Wirtschaftsingenieurwesen oder vergleichbare Ausbildung
Gute analytische Fähigkeiten sowie Detail- und Risikoorientierung
Serviceorientiert, freundlich und proaktiv
Kenntnisse in Windows Server und Active Directory
ITIL v3 oder ITIL4 Foundation Zertifizierung
Reisebereitschaft von bis zu 20% innerhalb Deutschlands
Deutsch und Englisch verhandlungssicher

Deine Benefits

Ein unbefristetes Arbeitsverhältnis beim Weltmarktführer im Bereich der Personaldienstleistungen
Eine strukturierte Einarbeitung mit bereichsübergreifendem Einarbeitungsplan für einen optimalen Einstieg
Eine herausfordernde und verantwortungsvolle Position mit Gestaltungsspielraum und der Möglichkeit Deine Ideen voll einzubringen!
Durch zahlreiche Weiterbildungsangebote geben wir Dir die Möglichkeit Dich stetig weiterzuentwickeln
Mobiles Arbeiten möglich (20%), moderne Arbeitsplätze

Posting date: 01-09-2024

Apply for Role

Get to Know Us

We don't tick boxes – we think outside them. At the Adecco Group, we lead the way in enabling organisations to adapt to a changing world of work and ensuring the future employability of people. Our purpose of making the future work for everyone, means we prioritise putting people first, providing autonomy and support to enhance productivity and growth. Every year, our 50,000+ employees worldwide enable millions of people to succeed in the world of work. We upskill and reskill more than half a million people annually, enhancing employability and accelerating careers.

Diversity & Inclusion at The Adecco Group

We are committed to making the future work for everyone. As a people business focused on providing talent solutions and advisory services, we envision a world in which everyone has the chance to participate in the world of work. Our aim is to acknowledge and appreciate diverse perspectives, encouraging inclusive decision-making processes that value each colleague's contributions, skills, experience, and potential. We work actively to create the conditions that support a culture and work environment of belonging, trust, and participation. Our approach to diversity and inclusion is built around several pillars that underpin our work, including structural and conscious inclusion, leadership, and accountability.

Culture

Our "people first" approach means prioritising the wellbeing of our colleagues, always. Employee wellbeing has never been more important, and we continuously work to improve how we support our people to be holistically happy and healthy, no matter what the current climate.

"We aspire to become a benchmark as a top-class employer, by fostering a respectful, inclusive, and healthy environment for all." - Sarah Cheyne - Group VP Talent Experience, Inclusion and People Analytics

Learn more about The Adecco Group

The Adecco Group is the world's leading talent advisory and solutions company. Our powerful purpose is to make the future work for everyone. We build and incubate capabilities in areas where persistent skills shortages exist and connect that talent to organisations to power their success. Our core operations are split into 3 distinct Global Business Units (GBU’s) – Adecco, Akkodis and LHH. With these services we help individuals fulfil and exceed their potential, building employability and connecting people with opportunities.. At the Adecco Group, everyone has a voice and there are extensive opportunities to satisfy your curiosity, share your skills, and take your career in any direction.

Success profile

Are we the right fit for each other? Have a look at the traits we're looking for. (1 Beginner – 10 Expert)

Putting people first - be that your colleagues, clients or customers

10
Always willing to develop self and learn; you are curious and support a culture of continuous learning in order to evolve professionally

8
Seeks to empower others and collaborate with a collective spirit

10
Engages and connects with others in a meaningful and respectful way to achieve common goals

9
Initiates activities and decision making; perseveres with courage and energy to drive results

8

Traits are on a scale of 0 to 10

Rewards

Flexibility to work in the way that makes you most productive

Autonomy to make insightful and informed decisions

Meaningful work that makes a difference to peoples lives

Continuous learning through our TAG U Academy, mentoring, and career paths that are diverse and dynamic

Specific local benefits and rewards tailored to each country (holiday allowances, health care and more).

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