Account Manager

Salary: up to £45k + bonus  

Location: West Midlands

Join our team as a Senior Account Manager with the drive for maintaining and nurturing our existing Public Sector client.

Are you an accomplished account manager seeking to expand your reach and enhance your account management skills? We’d ideally love if you had existing public sector experience to understand the layers and complexity of the public sector.

The role involves building on the meaningful relationships within the client account, navigating the partnerships, and being fully client-facing, by engaging and supporting with the implemented strategy and set up.

You will be strategically engaging with the client, building and leading a delivery team and ultimately delivering a best in class service to the client.

Client Relationship Management

• Understand client needs and ensure client satisfaction
• You will lead the client delivery team based on the client site.

Business Development

• Focus at developing strategies to support the clients strategic goals
• Assist and support the Account Director and Adecco Group Sales teams and drive new sales opportunities

Account planning and strategy

• You will develop, own and deliver on the account plan

Internal team collaboration

• You will work with public sector communities across the group to develop strategy and support delivering best practice

Contract negotiation

• Negotiate terms and agreements with clients, ensuring it’s mutually beneficial

Feedback management

• It’s a big initiative this year to collect and appropriately analyse feedback to improve the service and client base to help build relationships more effectively across the AWS

Budget management

• Manage budget related to client accounts ensuring effective resource allocation

We are seeking a candidate with adaptability and the ability to navigate and build strong relationships with all manner of people on this account. You will be the point of contact, and will be expected to know your account with strength and precision. This is your account to manage and take control of, so confidence is key! Being happy to be in front of people and create a lasting rapport is essential.  

The role requires a collaborative mindset, utilising initiative to engage with internal consultants, optimising market routes, and contributing to the continuous enhancement of our services.

• Interpersonal skills – build and maintain relationships, both with clients and internal team members
• Negotiation skills – navigate and close deals effectively, ensuring mutually beneficial outcomes
• Time management – efficiently handle multiple tasks and prioritise within deadlines. This role has many layers to it, but if you have the expertise or drive, handling routine tasks seamlessly in the background would significantly streamline the process, leaving you more time to tackle the complex aspects of what this job entails
• Problem solving – identify issues and provide effective solutions, adapting to changing circumstances
• Sales acumen – ability to identify opportunities, upsell and contribute to revenue growth (increase spend through AWS)
• Resilience – this role will allow you to handle rejection, setbacks and challenges, so be prepared to have a determined attitude
• Data insights – we don’t need you to be analytical, but we know data provides insight to improve account performance
• Learning – stay updated, on trend, market changes and be ready to learn from your peers

• TagU - An amazing platform which offers thousands of life & work skills for free - Want to learn a new language? Go for it!
• LinkedIn Learning - Access to thousands of courses to fine tune your skills - Free for you!
• Range of discounts via our own benefits platform (buy & sell holidays, discounted shopping vouchers, cinema tickets, etc)
• Private healthcare option
• Free counselling/legal and financial advice
• Huge incentives - league tables, quarterly incentives, award & conference events
• Monthly incentives lead by the Branch Manager, as well as quarterly team incentive funded by Adecco to celebrate success! 

Make an impact where it matters most.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organisation with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer.

Interview Stages:

1. Teams with the Senior Account Director.
2. Face to face interview – presentation (15 mins) with follow up questions.

Posting date: 20-11-2024