Centralized Delivery Onboarding Specialist - Adecco - US

MSP Onboarding, Compliance & Associate Care Specialist, Customer Excellence is responsible for directly facilitating the associate onboarding process to ensure compliance while providing an exceptional associate and customer experience that positively reflects Adecco’s brand. Additionally, this role will provide consultation and direction to all cross functional team members on the Customer Excellence team and Vertical colleagues to ensure we are meeting all the onboarding and compliance requirements and standards of our customers based on the agreed upon contractual terms and conditions.

As the MSP Onboarding, Compliance & Associate Care Specialist, you will be a part of the team that provides outstanding customer service, robust onboarding, and compliance support in a timely manner for assigned customer engagements. This role will be a part of a team containing other Onboarding, Compliance and Associate Care Specialist along with Talent Experience Specialists, Coordinators, Account Executives Leads and Managers. The team must create an atmosphere where a culture of diversity is embraced, performance is recognized or addressed, and development of current role and careers are fostered.

· Acts as the main contact for the Customer Excellence team members and associates to ensure accurate and timely flow of onboarding information.

· Serves as the primary point of contact during candidates onboarding proactively communicating onboarding expectations and requirements needed prior to the candidates start date.

· Connects with associates daily via incoming or outbound calls as well as emails or text to help convert as many offers to starts as possible by getting the associates to complete their onboarding timely.

· Initiates and schedules pre-employment onboarding activities including but limited to background checks, reference checks, drug screens, education, employment verifications, onboarding paperwork, etc. Proactively resolves background adjudications and other items that would disqualify candidates from employment.

· After the new hire has accepted the job offer, the MSP Onboarding & Compliance Specialist will handle all paperwork, compliance requirements, employee screening appointments, onboarding, and other contractually obligated items.

· Provides candidates with USV and customer specific packets prior to start date.

· Verifies the completion of candidate required tasks including I9 verification, health checks and payroll activities.

· Completes necessary audit related activities ensuring that candidates have been placed to the appropriate orders and conditional employment offers were extended.

· Proactively updates candidates and customers with potential disruptions or delays to the start date.

· Once pre-employment activities are successfully completed, schedules new hire for orientation (if applicable) advising all necessary parties for a seamless handoff (i.e. hiring manager, recruiter, AEs). Notifies recruiter and AE should a new hire fail any pre-employment activities requiring an offer to be rescinded

· Once the associates have started the assignment, support all Associate Care activities in conjunction with the Talent Excellence Specialists, Account Executives, Leads, Managers and customers.

· Communicates effectively and clearly to all parties involved especially to the associates, Talent Excellence Specialist, Account Executives, Leads, Managers and customers.

· Completes data entry and administrative related activities tracking completion of onboarding activities in all systems from Bullhorn, CM and VMS tools.

· Maintains and updates thorough, accurate, and compliant documentation of all customers, candidates, and temporary employee interactions in Bullhorn, CM and VMS tools.

· The MSP Onboarding & Compliance Specialist partners with their Lead/Manager and the Customer Excellence team to regularly review performance outcomes against the Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to identify area of individual or team performance development.

· Interacts cross functionally with various teams to ensure handoffs, communication and interactions are customer focused, seamless, and delivered with high quality.

· Ensures 100% compliance with employment laws.

· High School, Associate’s degree or a related field with a minimum of one (1) years of customer service, and/or staffing services experience is required.

· Equivalent combination of post-high school education and two to three (2-3) years of experience may be considered in lieu of a degree.

· Previous experience working in Onboarding, New Hire Experience, Pre-Employment Screenings, Compliance or in the staffing or human resources industries is highly desirable.

· Competitive drive, strong work ethic and complimentary can-do attitude to a performance minded company

· Ability to communicate effectively, verbally and in writing.

· Ability to establish and maintain effective working relationships.

· Ability to focus on customer needs with a commitment to quality and customer service.

· Demonstrated tenacity and passion for results.

· Ability to demonstrate superb customer service skills.

· Ability to prioritize, organize and perform multiple work assignments simultaneously while meeting deadlines.

· Ability to identify and resolve problems through recommending and implementing creative solutions.

· Demonstrated problem solving and creative thinking skills

· Self-motivated and goal driven with a keen sense of urgency

· Knowledge of and ability to interpret and understand employment-related laws, rules, and regulations.

· Knowledge of and the ability to utilize Vendor Management Systems (VMS) and CM (Custom Match).

· Knowledge of current sourcing and recruiting trends, best practices, and methodologies.

· Proficient with Microsoft Office products, including Word, Excel, PowerPoint, and Outlook.

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally. 

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge, and expertise to grow together. 

Make an impact where it matters most.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer.

Equal Opportunity Employer/Veterans/Disabled

The Company will consider for employment qualified applicants with arrest and conviction records.

The anticipated salary range for this position is between $20.33 and $33.55  Salary may be determined based on experience, education, geographic location, and other factors. This position includes an incentive program that may include bonus and/or commission.

Benefit offerings for full-time employment may include medical, dental, vision, term life insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans and reimbursement and retirement programs. Available paid leave may include paid time off, parental leave and holiday pay.

Posting date: 10-29-2026