Account Manager

Accountable for the strategic evolution and ensured success of the offshore delivery model for owned accounts. Responsible for account growth, success,profitability, and customer satisfaction. Dedicated owner for assigned client programs and responsible for overall order fulfillment that is provided from offshore and/or vertical delivery teams. Partner and execute with offshore and vertical leadership account and delivery strategies and solutions.

• Partners with customer on open job order requests, account updates, and resolves all requests. 
• Liaisons for vertical with offshore sourcing support to ensure client demands are met and strong order fulfillment and provides job order prioritization. 
• Establishes, fosters, and maintains positive working relationships with Enterprise and offshore teams through regular phone, electronic contact. 
• Provides direction and establishes priorities and objectives to meet client needs. 
• Provides oversight, training, and leadership to ensure delivery team reaches optimal potential. 
• Manages end-to-end transaction recruiting process. 
• Analyzes data to ensure optimum, cost-effective, timely, and high-quality results. 
• Provides consultative support to delivery team to prioritize job requisitions and ensure appropriate coverage on all job orders, as well as clarify job responsibilities, skills, and other requirements. 
• Manages candidate submittals from delivery team to ensure the best qualified candidates are submitted for end-client review and placement. 
• Updates and communicates program procedural changes to delivery team. 
• Performs site visits, as needed, to troubleshoot any issues with offshore initiatives and to provide more meaningful feedback for the offshore team. 
• Implements process improvement initiatives  
• Executes special project action plans. 
• Performs other duties as assigned to enhance account performance. 

The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations will be made upon request to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE & OTHER POSITION REQUIREMENTS:

• Bachelor’s degree with a minimum of three (3) years of related recruiting experience; or equivalent combination of post high school education and experience.

KNOWLEDGE, SKILLS & ABILITIES REQUIREMENTS:

• Strong ability to work independently. 
• Strong decision-making capabilities. 
• Proven track record of exercising sound judgement. 
• Demonstrated ability to maintain strong client relationships. 
• Growth oriented mindset. 
• Ability to establish and maintain effective working relationships and partnerships both internally and externally to the company. 
• Skilled in communicating effectively verbally and in writing with various levels of employees and/or management, as well as in one-on-one and group settings. 
• Ability to effectively manage projects that may vary in nature and scope. 
• Ability to identify complex problems and evaluate, develop, and implement improvements or recommend changes. 
• Knowledge of and ability to understand the principles, practices, and standards of talent recruiting. 
• Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook and ability to work with VMS systems. 

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge, and expertise to grow together.

Make an impact where it matters most.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer.

Equal Opportunity Employer/Veterans/Disabled

The Company will consider for employment qualified applicants with arrest and conviction record.

Posting date: 09-05-2024