Modis Engagement Manager - Onsite

SUMMARY:

Engagement Managers are responsible for the overall consultant care program for multiple clients or a single large/complex client with over 250+ headcount across multiple locations or one large technical account over 100 headcount). Provides general oversight to temporary employees. Experience in a client-facing project management or account management role on large-scale digital engagements is critical.  Acts as the candidate’s/associate’s employment “agent” (i.e. liaison) and point of contact through the recruiting, onboarding, and assignment lifecycle. This is position must ensure satisfaction by maintaining a strong working relationship with our candidates/associates – showing appreciation for their performance and contributions, sharing their importance to our organization, and reinforcing the benefits of working for Adecco. This position is also accountable to meeting performance KPI and SLA metrics to ensure excellent client delivery.

Recruitment/Onboarding:

• Identify, source and screen top quality candidates for open opportunities within our Enterprise programs, as applicable
• Work closely with Enterprise management and client teams to ensure clear understanding of the client’s business, staffing needs, culture, and program expectations
• Assist with the creation, implementation, and execution of robust recruitment plans to meet the hiring needs of the client
• Achieve full understanding of and execute required recruitment, interview, submission, and fulfillment KPIs
• Maintain and update candidate records in tracking database
• Support the SPM/SDM in meeting/exceeding goals and objectives are met, while ensuring full compliance of all our policies and procedures
• Complete associate check-ins/reviews based on Roadbook timelines
• Maintain and update candidate/associate records in tracking database

Associate Care and Satisfaction:

• Serve as a single point of contact for associate inquiries – addressing all inquiries and escalating, as appropriate
• Position candidates/associates for success on assignment including the completion of Adecco and client onboarding requirements, orientation, etc.
• Develop associate engagement programs (with assistance of Enterprise management and/or client) to bolster the Adecco/associate relationship and improve satisfaction and retention
• Foster continuous associate satisfaction through formal and informal feedback and develop and execute action plans, as needed, to address opportunities for improvement
• Champion the team’s vision by upholding the required standards of behavior and attitude – associate- and client-facing

Onsite or Near Site Program Support:

• Facilitate working relationships with client employees
• Adopt and demonstrate the Group’s and client’s core values in the delivery of client-centric service
• Continuously strive for innovation through enhanced processes, policies, and procedures – while meeting established KPIs and SLAs
• Achieve and maintain high levels of client satisfaction – exhibited through client surveys and business reviews
• Gain full understanding of the Roadbook and utilize it as a resource to strengthen the Adecco/client relationship

MINIMUM EDUCATION & EXPERIENCE REQUIREMENTS:

Bachelor’s degree and at least 2-5 years of experience in project or account management

KNOWLEDGE, SKILLS & ABILITIES REQUIREMENTS:

• Excellent verbal, written, presentation, and interpersonal communication skills
• Demonstrated ability to motivate, support and understand different project teams
• Deep understanding and awareness of product development and/or marketing platform development and experience tying project goals to business goals
• Self-motivated with excellent problem-solving skills and negotiation skills is imperative
• Experience with the development of large-scale digital solutions and a strong understanding of associated web development technologies and third-party applications and platforms is essential
• Mobile and social media/community experience an asset
• Competencies in PowerPoint and other common communications tools is required

• Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook.

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally. 

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge, and expertise to grow together. 

Make an impact where it matters most.

Equal Opportunity Employer/Veterans/Disabled

The Company will consider for employment qualified applicants with arrest and conviction records

The Company may require proof of COVID-19 vaccination at time of hire based on client policies or certain regulatory requirements.  As such, TAG may require you to report your COVID-19 vaccination status at time of hire unless prohibited by a state law.   The Company will consider requests for exemption based on medical/disability or religious reasons, or additional reasons if permitted by state law.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer.

Posting date: 05-22-2022