Director, Sales Operations Business Partner - LHH Global Sales

The primary responsibility of this position is to work proactively and to directly partnerwith the LHH Global Heads of Sales for all major markets and Rest of Europe region and to act as the single point of contact for all Global Account Directors who report into the Global Sales organization. This role is a trusted partner to the Head of Sales for LHH, responsible for developing an in-depth understanding of Global Sales priorities, challenges and needs across all verticals. The Sales Operations Business partner will drive the business forward plus identify, prioritize, and lead projects and initiatives in partnership with other internal sales support functional teams that maximize business results and drive operational efficiencies for the Global Account Directors. This role solidifies OneLHH and supports the Global Team who sell all services to our top revenue-generating clients.

 Location: UK, Spain or other European location where LHH has a strong presence. 

Key Responsibilities

• Serve as a trusted partner toGlobal Sales leadership, influencing strategic priorities and decision-making through data-driven insights and adeep understanding of aspects of the OneLHHbusiness.
• Own source-of-truth, OneLHHreporting for Global Strategic accounts, including ensuring maximum visibility and utilization by Global Team, and partnering with development teams on enhancements and future strategy of reporting.
• Work proactively to identify andprioritizehighest impact projects and initiativesrelevant to the Global Sales team, and ensure visibility, awareness and accessibility to the whole team.
• Partner with Global Account Director communityto drivea culture of accountability with implemented Global Sales processes, technology and specific GAD sales tool kit.
• Implement and track consistent Global Sales KPI’s/metrics and provide sustainable and ad-hoc reporting & analysis to leadership for revenue optimization action.
• Use data-driven insights to advise on essential internal processes such as account segmentation, forecasting, territory planning, quota assignment, and resolve stakeholder questions from leadership and Global Account Directors regarding these topics.
• Partner with Head of Global Sales to define metrics for management cadence, GAD account operational reviews and executive leadership meetings, and present at these meetings, where applicable, as the subject matter expert.
• Facilitation of quarterly commission plan and payment process for all global roles supporting Global Strategic accounts.
• Identify pain points and opportunities to drive efficiencies through Sales technology and support I.T. teams in testing, selection, rollout, and successful adoption and consistent usage of sales tools and technologies.
• Maintain cross-functional relationshipswith other supporting functions for Global Sales including Sales Enablement, Opportunity Management, and Global Customer Success to optimize Global Account Director processes and ensure alignment.
• Lead change management and communication around new Sales Operations & Enablement policies and procedure.

Align closely with the wider Global Sales Operations team and openly communicate through the business partner community to share ways of working, operational efficiencies and introduce new recommendations to secure a OneLHH approach to sales management for the Heads of Sales.

Required Experience/Characteristics

• Minimum 5+ years of experience in a sales operations or adjacent role, preferably within a professional services or human capital consultancy.
• Proven ability to work proactively, effectively, and with a solution-oriented mindset in a highly-matrixed environment with minimal supervision – both as a collaborative team member, and independently according to business needs.
• Willingness to work "up and down the ladder" – i.e., capable of interpreting strategy, lead and managing large-scale projects, while also capable of engaging in detailed implementation planning and execution.
• Ability to think creatively and operate outside of the strict job description parameters to provide the highest level of customer service and drive results.
• Superior interpersonal skills: Customer-service mindset, excellent relationship-building skills, present self professionally and intelligently to internal clients/colleagues and establish credibility with senior leaders.
• Demonstrate strong analytical skills with quantitative and/or qualitative data, superior problem-solving ability, and exhibit strong attention to detail.
• Effective time management skills and ability to meet deadlines;Excellent organization, multitasking, and prioritization skills.
• Strong Microsoft Office skills required – experience using Excel for data manipulation & analysis; experience using PowerPoint to build executive-level presentations.
• Prior experience with Salesforce.com required.
• Prior experience developing or stakeholder in Power BI dashboards preferred.
• Experience working in an environment of business transformation preferable.

About LHH

The world of work is ever-changing and unpredictable. Organizations are constantly fighting a battle to find and maintain their competitive advantage: their talent. To succeed, they can’t just rely on what works today, working tomorrow. They need to be ready for next.

LHH exists to help individuals, teams, and organizations find and prepare for what’s next. With integrated, end-to-end solutions that include Advisory, Professional Recruitment, Career Transition, and Learning & Talent Development, we are uniquely positioned to work together to make a positive impact on the future of every person we work with at every key career moment.

LHH is at the forefront of change to build a bigger, bolder workforce. Every day is a new day to prepare for, and we’re here to make sure the future works for everyone.

A division of the Adecco Group – the world’s leading HR solutions provider – LHH’s 8,000 colleagues and coaches work with 15,000 organizations in over 60 countries around the world. We successfully help close to 500,000 candidates to enhance their careers every year. Our local expertise, global infrastructure, and industry-leading technology allow us to manage the complexity of critical workforce initiatives and the challenges of transformation. It’s why most of the Fortune Global 500 companies choose to work with us.

This is LHH.

Ready for Next.

www.lhh.com