Head of DevOps, Web Platforms and Integration Support

The Head of DevOps, Web Platforms & Integration Support is a senior IT leader accountable for the strategy, resilience, and continuous improvement of Digital, Web Platform, and Integration services across the global Application Management & Support (AMS) landscape.

The role ensures reliable, secure, and scalable platform and application support capabilities while driving a fundamental shift from reactive operations to proactive, predictive, and preventive IT. As a key member of the AMS leadership team, this position plays a pivotal role in standardization, operational excellence, vendor governance, and enabling business outcomes across global IT operations.

Strategy & Leadership

• Define and execute the AMS strategy for Digital , Web Platforms, and Integration support services.
• Act as a core member of the AMS Leadership Team, contributing to overall IT operations and transformation strategy.
• Lead, inspire, and develop global L2/L3 support teams across internal and external delivery models.
• Drive a culture of ownership, accountability, and continuous improvement.

Service Excellence & Operations

• Accountable for service availability, stability, performance, and security of web platforms and integrations.
• Own SLAs, KPIs, and operational performance across all in-scope services.
• Implement proactive, predictive, and preventive operations through monitoring, observability, and analytics.
• Identify systemic issues and trends, preventing incidents before business impact.

Transformation & Continuous Improvement

• Drive DevOps maturity, automation, and continuous delivery improvements.
• Implement shift-left strategies, self-service capabilities, and operational standardisation.
• Lead onboarding, transition, and migration of applications into the AMS support model.
• Reduce operational risk, technical debt, and manual effort through standardisation and automation.

Vendor & Financial Management

• Manage strategic relationships with outsourcing partners and technology vendors.
• Ensure vendor performance, SLA/KPI adherence, and continuous improvement commitments.
• Support contract negotiations, renewals, and performance reviews.
• Own budget planning, cost optimisation, billing accuracy, and chargeback processes, eliminating inefficiencies.

Stakeholder & Cross‑Functional Collaboration

• Act as a senior point of contact for business stakeholders and IT leadership.
• Collaborate closely with Architecture, Service Management, Security, and global IT teams.
• Translate business needs into operational capabilities and measurable outcomes

• 10+ years of experience in senior IT leadership roles across Application Support, IT Operations, DevOps, or Platform Services.
• Proven track record leading global teams and large‑scale operational or DevOps transformations.
• Strong experience in ITIL‑driven environments combined with Agile and DevOps ways of working.
• Demonstrated experience managing complex vendor ecosystems and outsourced delivery models.
• Clear evidence of delivering measurable operational and business outcomes at scale.
• Executive‑level leadership and stakeholder management.
• Strong communication, influencing, and decision‑making skills.
• Strategic and analytical thinking with a focus on outcomes.
• Ability to operate in complex, high‑pressure global environments.
• Cross‑cultural leadership and collaboration.
• ITIL v4 certification (preferred).

It’s an exciting time to be part of our team. At the Adecco Group, our purpose – making the future work for everyone – inspires and connects us all. Through our three global business units (GBU) – Adecco, Akkodis and LHH - we deliver expertise in talent and technology, enabling organizations to succeed and people to thrive.

We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally. We embody our core values: Courage, Collaboration, Customer at the Heart,  Inclusion, and Passion in everything we do.

Growth and Development

You will have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways, achieving total balance between their jobs and their lives. We offer world-class resources for upskilling and development, satisfying your curiosity while sharing skills, knowledge, and expertise to grow together. Here, you can be yourself, and we aim to build on the attributes that make you, you.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

Inclusion

We believe in talent, not labels. We focus on the diverse and unique skills our people bring. Our culture of belonging and purpose ensures everyone can thrive and feel engaged. We are proud to be an Equal Opportunity Employer, committed to equity, equal opportunity, inclusion, and diversity.

Interview Process

Our interview process includes an initial phone screening, followed by a virtual round of interviews with Hiring Manager, HR team and senior leaders. This process helps us understand your fit within our team and allows you to ask questions about the role and our company. If you are a visionary leader with a passion for learning and development, we invite you to join us in making the future work for everyone.

Accommodations

We are committed to providing an inclusive and accessible recruitment process for all candidates. If you require any additional accommodations or support due to a disability or other special circumstances, please let us know by contacting us. We will work with you to ensure your needs are met throughout the hiring process.

Posting date: 10-05-2026