Global Delivery Director- MSP Vendors

The Global Delivery Director will be responsible for the operational delivery, governance and development of the allocated accounts throughout the globe.

Acting as the point of contact and escalation route for senior customers this role will provide strategic leadership to the country operational and sales teams, day to day operational governance and oversight of the P&L and budget to ensure delivery of the contractual KPI’s.

Define and Execute Global MSP Strategy

• Develop and implement a comprehensive global strategy for identifying, onboarding, and scaling partnerships with medium to large MSPs, ensuring alignment with overall business objectives.
• Provide strategic guidance and support to local teams to help navigate regional challenges while maintaining alignment with the global strategy.
• Take strategic ownership of client NPS, ensuring consistently high satisfaction levels through the implementation of performance improvement plans and proactive relationship management.

Client Relationship Management

• Cultivate and manage senior-level relationships with MSP clients to deeply understand their needs and ensure ongoing satisfaction.
• Serve as the global point of contact for escalations, leading the resolution of critical incidents with speed and precision.

Operational Delivery & Performance

• Ensure the consistent achievement of contractual KPIs, SLAs, and P&L targets across all MSP programs.
• Oversee data quality governance, generate actionable performance insights, and drive technology adoption to enhance service delivery.
• Lead regular performance reviews, participate in QBRs, and apply data-driven insights to boost partner engagement and revenue growth.

Business Development & Growth

• Drive retention and growth across programs, including expansion into new countries and the launch of additional MSP initiatives.
• Consult with Sales on bids and proposals; actively participate in executive-level presentations and negotiations, with a focus on delivery models, governance, technology, pricing, contracting, and SLAs.
• Provide strategic oversight and governance of new program and market implementations within MSP portfolios.

Partner Enablement & Cross-Functional Collaboration

• Design and deliver impactful training programs to equip local teams with the skills, tools, and knowledge required to successfully engage and grow MSP relationships.
• Collaborate with internal stakeholders—including Sales, Marketing, Product, and Legal—to develop frameworks, resources, and initiatives that support long-term partnership success.

Centralized Delivery & Hub Expansion

• Drive expansion of services in key nearshore and offshore delivery hubs, integrating MSP clients to ensure streamlined and consistent global operations.
• Manage delivery hub performance in collaboration with regional Heads of Delivery, ensuring high-quality service delivery across all geographies.

• Experience in full end-to-end MSP recruitment delivery management, providing demonstrable examples of operating in complex solutions.
• Experience in business analysis – process, organization, qualitative and quantitative, data verification & assessment.
• Excellent written and verbal communication skills including report writing and presentation skills.
• Skilled at handling a fast-paced environment and organizational and client priorities.
• Experience working with a number of countries worldwide.
• Willingness to mentor and train individuals in the wider team.
• Fluent in English (C1+). Plus, another language is highly desired (French, Spanish, Italian, German, Portuguese).
• Strong internal and client relationship skills.
• Ability to identify and understand customer needs.
• Experience of managing concurrent priorities / projects.
• Ability to drive business performance through effective planning, resource management and the creation of robust processes.
• A structured and logical approach; able to handle multiple tasks, think and plan ahead and build in contingencies.
• Knowledge of VMS systems is highly desirable.
• Understands how business strategy cascades into operational delivery plans.

It’s an exciting time to be part of our team. At the Adecco Group, our purpose – making the future work for everyone – inspires and connects us all. Through our three global business units (GBU) – Adecco, Akkodis and LHH - we deliver expertise in talent and technology, enabling organizations to succeed and people to thrive.

We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 40,000+ colleagues with a collective spirit working in over 60 countries globally. We embody our core values: Courage, Collaboration, Customer at the Heart,  Inclusion, and Passion in everything we do.

Growth and Development

You will have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways, achieving total balance between their jobs and their lives. We offer world-class resources for upskilling and development, satisfying your curiosity while sharing skills, knowledge, and expertise to grow together. Here, you can be yourself, and we aim to build on the attributes that make you, you.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

Inclusion

We believe in talent, not labels. We focus on the diverse and unique skills our people bring. Our culture of belonging and purpose ensures everyone can thrive and feel engaged. We are proud to be an Equal Opportunity Employer, committed to equity, equal opportunity, inclusion, and diversity.

Interview Process

Our interview process includes an initial phone screening, followed by a virtual round of interviews with Hiring Manager, HR team and senior leaders. This process helps us understand your fit within our team and allows you to ask questions about the role and our company. If you are a visionary leader with a passion for learning and development, we invite you to join us in making the future work for everyone.

Accommodations

We are committed to providing an inclusive and accessible recruitment process for all candidates. If you require any additional accommodations or support due to a disability or other special circumstances, please let us know by contacting us. We will work with you to ensure your needs are met throughout the hiring process.

Posting date: 07-04-2026