Modis - Office Coordinator / Branch Operations Specialist

The Office Coordinator / Branch Operations Specialist is the person who ensures that business with our recruiting and sales teams is running smoothly. This individual will support our leaders and team members with reporting, onboarding, orientation, updating information, team communications and general office management. If you enjoy being in a people-facing role where you are the go-to person for all things business operations, please consider applying!

• Completes weekly branch reports, including but not limited to: Headcount Report, National Accounts Operations Report, Key Metrics Report, Starts and Ends Report, Branch Roster, Compliance worksheets, Onboarding Spreadsheets, Compliance reports and the Consultant Board.
• Guides and directs processes and procedures for timely collection of all stats needed to complete reporting by designated deadlines.
• Generates consultant new hire paperwork (including contracts) and ensure proper/timely completion.
• Maintains personnel files including I-9 Form files and client specific documents/forms.
• Aligns department and account efforts in file dissemination, collection and retention to ensure compliance for all branches.
• Ensures that e-Verify (through USVerify) is completed in compliance with Modis policies.
• Ensures that consultant drug, background, and credit checks are performed in compliance with our client contract agreements and Modis policy.
• Acts as liaison between account, client and MSP POCs to ensure policy and procedural standardization and compliance at all levels.
• Generates client contracts as needed, performing any necessary client credit checks.
• Ensures accurate completion of all necessary client paperwork.
• Forwards all necessary client paperwork to corporate office and maintain organized client files.
• Coordinates with fellow Operations Specialists to ensure branch and account files remain complete and compliant at all levels.
• Ensures initial placement and updated payroll and billing data are submitted to the Back Office on a regular basis to ensure that assignment information is always accurate and current.
• Acts as POC for billing issues and escalations as they relate to timely collection from client, MSP and the like
• Review client contracts to ensure that Modis assignments and candidate expenses are set up properly and are in compliance with these agreements.
• When applicable, ensures that consultants are aware of the client’s expense reimbursement policy.
• Coordinates specialty billing and collections efforts for reporting and leadership attention and dissemination
• Evaluates and escalates department, account and/or consultant issues to leadership team in timely and appropriate manner.
• Identifies and documents training gaps for attention to leadership, to ensure ongoing Operational compliance within department and accounts.
• Acts as point person for day-to-day questions or “how to” to the team.
• Communicates all new and current Modis policies and procedures to the branch staff employees and consultants, ensuring departmental compliance and process documentation for fellow administrative team members.
• Notifies manager of training or compliance concerns so the manager can address across the team.
• Assists with training of all new hires added to the team.
• Ensures timely communication between the branch and the corporate office by responding to all emails/phone calls within 24 hours.
• Adheres to all SLA’s that relate to onboarding, consultant care, payroll and billing by recording and troubleshooting organizational procedures and processes.
• Assists in coordinating training/tracking/execution of implementation or groups of onboarding.
• Performs additional administrative functions for the office to include: order office supplies, marketing collateral and Modis promotional items as needed.
• Distributes messages, mail and incoming faxes; and sends invoices and expense reports to corporate for payment.
• Participates in special projects and performs other duties as assigned.

High School diploma with a minimum of two (2) years of HR and/or finance experience required. Minimum of two (2) years of customer service experience also required.

KNOWLEDGE, SKILLS & ABILITIES:

• Skilled in communicating effectively verbally and in writing.
• Ability to establish and maintain effective working relationships.
• Ability to work effectively in a team in environment.
• Ability to focus on client needs with a commitment to quality and customer service.
• Ability to prioritize, organize and perform multiple related work assignments simultaneously while meeting assigned deadlines.
• Ability to conduct various analyses on business processes, identify opportunities for improvement and develop and recommend effective solutions.
• Ability to evaluate multiple options before recommending a final solution.
• Proficient with Microsoft Office products, including Word, Excel, PowerPoint, Visio and Outlook.

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge, and expertise to grow together.

Make an impact where it matters most.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer.

Equal Opportunity Employer/Veterans/Disabled

The Company will consider for employment qualified applicants with arrest and conviction records

The Company may require proof of COVID-19 vaccination at time of hire based on client policies or certain regulatory requirements.  As such, TAG may require you to report your COVID-19 vaccination status at time of hire unless prohibited by a state law.   The Company will consider requests for exemption based on medical/disability or religious reasons, or additional reasons if permitted by state law.

Posting date: 03-21-2022