Supv Client Services SC US- Adecco Group

The Client Services Supervisor is responsible for overseeing, directing, and evaluating the workflow within the Client Services department. This role ensures that staff is effectively provided counseling and manage account reconciliation. The supervisor organizes and coordinates work activities to meet operational goals and maintain expected productivity levels. Additionally, they oversee the daily implementation of policies and procedures.

ESSENTIAL DUTIES & RESPONSIBILITIES:

· Invoice Management: Manage and oversee all aspects of client billing processes, including generating invoices, account reconciliations, and addressing billing discrepancies.

· Account Reconciliation: Monitor and support the team’s customer accounts for discrepancies and resolve any billing issues promptly.

· Client Communication: Assist as a point of contact for clients regarding billing inquiries, adjustments, and resolutions, when necessary. Foster positive relationships by ensuring a prompt and professional response to client needs.

· Reporting: Prepare detailed reports on billing activities, including unfinalized for management review. Analyze billing trends and identify opportunities for process optimization or revenue growth.

· Collaboration: Work closely with other departments such as customer service and accounting to streamline billing processes and resolve disputes.

· Compliance: Ensure adherence to all applicable laws and best practices in financial transactions and data handling

· Create an inspiring team environment with open communication culture

· Leads team, develops objectives, coaches, and evaluates performance

· Ensures direct reports obtain applicable training and development opportunities to enhance performance, development, and contributions to the overall service center

· Participates in special projects and performs other duties as assigned

EDUCATION & JOB REQUIREMENTS:

· Minimum of 3 years of related experience, with one year in a lead or supervisory capacity would be beneficial.

· Bachelor’s degree or equivalent experience.

KNOWLEDGE, SKILLS, AND ABILITIES:

· Strong leadership and management skills

· Strong understanding of the entire billing and reconciliation process (invoice preparation, partner contact, client contact, short and over payments)

· Attention to detail and excellent interpersonal, verbal, organizational and written communication skills

· Solves problems with a sense of urgency by recognizing opportunities, understanding risks and acting quickly to overcome obstacles and reach a solution.

· Self-directed with a strong work ethic; capable of working independently with limited supervision, as well as part of a team.

· Ability to work in a high-pressure environment with a high degree of accuracy.

· Must be able to work a flexible schedule when needed.

· Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook.

· Macro and VLOOKUP skills required.

· Experience leading a team on adhoc project and manage multiple tasks and meet deadlines.

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge, and expertise to grow together.

Make an impact where it matters most.

Adecco Group North America, through an impressive portfolio of staffing industry leading brands including Adecco General Staffing, Entegee, Lee Hecht Harrison Professional Recruitment, Modis, and Pontoon is the world’s leading provider of Human Resources solutions.

We are the workforce experts delivering staffing and career service solutions to organizations and individuals across all industries. Collectively we harness the power of some of the greatest talent in the world. That talent and expertise allows us to do business globally and act locally with deep knowledge in niche areas.

Every day, we have more than 100,000 associates on assignment, 30,000 colleagues working internally to support more than 10,000 clients in the United States and Canada. Ensuring our business units are prepared to deliver outstanding service to our associates and clients, the Adecco Group North America team provides a strong infrastructure through our corporate and shared services teams.

Equal Opportunity Employer Veterans/Disabled

The Company will consider for employment qualified applicants with arrest and conviction records

Posting date: 01-06-2025