IT Operations Manager*

• 12 months contract, with the possibility of extension
• Drive operational excellence across IT services
• Manage and collaborate in a modern, inclusive, and high functioning workforce
• Work in a team that promotes growth, learning and opportunities
• Brisbane and Canberra locations are considered

As the IT Operations Manager you will ensure the effective performance, stability and continuous improvement of operational services, while aligning ICT operations with business needs and service delivery expectations.

* This role is classified as a Lead position within the organisational structure.

ADF Careers is the largest workforce outsourcing solution in the southern hemisphere with over 80,000 applications received on average each year.
ADF Careers is on a mission to recruit the right people, in the right numbers, at the right time to support the Australian Defence Force to build, sustain and maximise Defence capability.

Our people are our greatest asset. We recognise and respect our people’s need to work in ways that support their careers, families, and lifestyle. That’s why we offer flexible working arrangements, learning pathways, additional leave entitlements and extensive corporate discounts across a variety of product and services. We want our people to be financially rewarded; to feel good and to go beyond what they thought possible at work.

Be you, and we’ll be better together.

To find out more about our great employee benefits and what it’s like to be part of the team, reach out to our friendly talent acquisition team.

Reporting to the Director IT Operations, you will play a key role within the ICT Operations team, leading the day-to-day operational delivery for ADF Careers. You will be overseeing and coordinating core operational functions across Infrastructure (including Cloud, Networks and Security Operations) as well as L1/L2 support and IT Service Management (Service Desk, Field Support and Service Enablement).

Key Responsibilities:

• Proven experience managing enterprise IT infrastructure, including servers, networks, cloud platforms, operations systems, and end to end-user computing environments
• Strong capability in overseeing day-to-day IT operations, ensuring high availability of systems, effective incident/problem management, and adherence to SLAs
• Demonstrated experience leading, mentoring, and developing IT operations staff, including workload prioritisation, performance management, and on-call/roster management
• Solid understanding of security best practices, access controls, backup and disaster recovery, and compliance with relevant standards or frameworks (e.g. ISO 27001, ITIL)
• Experience managing third-party vendors and service providers, while effectively communicating with internal stakeholders to align IT services with business needs
• Ability to analyse operational performance, implement process improvements, manage change, and contribute to IT strategy, capacity planning, and cost optimisation.

If you have worked in a similar position or just looking for your next opportunity that will make an impact, we want to speak with you.

Your background will demonstrate:

• Minimum 3 years’ experience leading IT operations in a production environment, with direct responsibility for system availability, reliability, and support services.
• Demonstrated experience as an ICT Operational Leader in the Defence Industry space is desirable
• Demonstrated hands-on experience leading incident response, root cause analysis, and controlled change implementation in line with ITIL or equivalent frameworks
• Solid working knowledge of enterprise infrastructure including networks, servers (on-prem and/or cloud), operating systems, and end-user environments
• Demonstrated experience managing IT staff, including task prioritisation, performance oversight, escalation management, and coordination of after-hours support where required
• Proven experience implementing and maintaining cybersecurity controls, backup and disaster recovery processes, and operational risk mitigation measures

To apply for this position, you must be an Australian citizen and have the ability to maintain an Australian AGSVA security clearance.

If eligible, please submit your resume; applications are open to all qualified Australian citizens regardless of their background, identity, experiences and beliefs.

If you need assistance during our recruitment process, please email Sahar Khalid on sahar.khalid@adecco.com.au for a confidential conversation.

To apply for this position, please submit your application online through our designated platform. The deadline for applications is11:30 PM (AEST) on 18th May 2026. It's important to note that applications will be reviewed and processed as they are received.