Adecco Group - Client Services Supervisor

SUMMARY:

The Client Services Supervisor plans, directs, supervises, and evaluates the workflow for the Client Services  department. Ensure the  staff is effectively counseling, and having accounts worked on and reconciled.  Coordinates work activities to achieve the volume expected to meet operational requirements. Responsible for day to day application of policies and procedures. 

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Performs daily billing and collections functions for assigned client portfolio.
• Audits delinquent, uncollectible accounts to ensure maximum efforts have been taken to collect funds.
• Supervises the reconciliation of high volume, complex Corporate Accounts and makes recommendations and decisions for escalation.
• Creates (using Macros/VLOOKUP functionality) and distributes daily and monthly aging reports to Collection Managers and staff.
• Supervises the daily operations of the collections unit, ensuring compliance with departmental policies and procedures and client regulations.
• Drive targeted decrease in DSO by working with team members regarding collection of accounts
• Escalate any accounts that have been problematic to management so they can intervene when necessary.
• Assist in contacting clients and/or partners under accounts that are becoming problematic.
• Present during weekly collection calls with senior leadership
• Works with various groups and functions to facilitate continuous process improvement and automation of processes.
• Create an inspiring team environment with open communication culture
• Leads team, develops objectives, coaches and evaluates performance
• Ensures direct reports obtain applicable training and development opportunities to enhance performance, development, and contributions to the overall service center
• Participates in special projects and performs other duties as assigned.

EDUCATION & JOB REQUIREMENTS:

• Minimum of 3 years of related experience, with one year in a lead or supervisory capacity
• Bachelor’s degree or equivalent experience.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong leadership and management skills
• Strong understanding of the entire collections process (invoice preparation, partner contact, client contact, payment received and reconciled)
• Attention to detail and excellent interpersonal, verbal, organizational and written communication skills
• Solves problems with a sense of urgency by recognizing opportunities, understanding risks and acting quickly to overcome obstacles and reach a solution.
• Self-directed with a strong work ethic; capable of working independently with limited supervision, as well as part of a team.
• Ability to work in a high-pressure environment with a high degree of accuracy.
• Must be able to work a flexible schedule when needed.
• Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook.
• Macro and VLOOKUP skills required.
• Experience leading a team on adhoc project and manage multiple tasks and meet deadlines.

Company Overview:

Adecco Group North America, through an impressive portfolio of staffing industry leading brands including Adecco General Staffing, Entegee, Lee Hecht Harrison Professional Recruitment, Modis, and Pontoon is the world’s leading provider of Human Resources solutions.

We are the workforce experts delivering staffing and career service solutions to organizations and individuals across all industries. Collectively we harness the power of some of the greatest talent in the world. That talent and expertise allows us to do business globally and act locally with deep knowledge in niche areas.

Every day, we have more than 100,000 associates on assignment, 30,000 colleagues working internally to support more than 10,000 clients in the United States and Canada. Ensuring our business units are prepared to deliver outstanding service to our associates and clients, the Adecco Group North America team provides a strong infrastructure through our corporate and shared services teams.

Equal Opportunity Employer Veterans/Disabled

The Company will consider for employment qualified applicants with arrest and conviction records

The Company may require proof of COVID-19 vaccination at time of hire based on client policies or certain regulatory requirements.  As such, TAG may require you to report your COVID-19 vaccination status at time of hire unless prohibited by a state law.   The Company will consider requests for exemption based on medical/disability or religious reasons, or additional reasons if permitted by state law.

Posting date: 04-06-2022