Candidate & Consultant Experience Specialist Netherlands, LHH CTM

LHH, the world’s largest HR solutions company, accompanies employees in their professional change and development. We have been doing this for over 50 years with passion, customer orientation, team spirit, entrepreneurship and responsibility and are now looking for a committed personality to strengthen our team.

In this hands-on, multidisciplinary role your mission is to provide excellent support to our candidates, coaches/consultants & colleagues. Whether this is on getting the candidates enrolled in their program, assigning them to the best consultant, connecting them to the job market and/or planning and organising events; you represent LHH in the best way possible.

Reporting Relationships:

• Delivery & Operations Director Switzerland, Germany, Poland, Netherlands & Belgium

Location:

• LHH NV, Overschiestraat 184-J, Amsterdam.
• Hybrid work model with 1-2 weekly home office days

Languages:

• Fluent in spoken and written Dutch & English

Main tasks

• Support our candidates by introducing LHH to them, answering their ad hoc questions, matching them with our coaches/consultants etc. 
• Support associate/freelance coaches by helping them with any questions or problems related to their delivery
• Local candidate event/webinar/workshop/career fair coordination & promotion 
• Various administrative & business support tasks (IT troubleshooting, platform testing, translations, document formatting, invoice validation reporting, job advertisement uploads on social media...) Provide candidates with regular updates on trends in the labour market by creating monthly job bulletins
• Provide consultants & coaches with regular updates on LHH tools, processes, implementations etc by creating bi-monthly newsletters
• Build relationships with external HR community (Client side, Recruitment Agencies, etc.) 
• Collect and share job opportunities directly from recruiters and hiring managers (incl hidden jobs)
• Candidate & Job matching
• Expand our alumni network by updating & promoting our LHH Belgium Network LinkedIn community
• Cooperate with Candidate & Consultant Experience Manager on general process improvements
• Partner with various national and international stakeholders to ensure a smooth running of our operations Candidate & Consultant Experience Specialist Belgium, Berchem

Main focus

• Daily contact with candidates to inform them about our services & activate them in the program
• Providing day-to-day operational support to the team
• Support our candidates in their job search
• Building a strong network with hiring managers, external employment agencies and search firms and leverage relationships within the Adecco brand ecosystem 
• Planning of various workshops, webinars & networking events

• Several year’s experience in administration/backoffice with HR touch points or within a Recruiting Agency OR strong interest in getting into the HR-Services industry
• Strong communication and motivation skills 
• Excellent telephone manners 
• A high EQ as our candidates sometimes go through a very difficult period after dismissal
• High social competence, ability to build long-term business relationships
• A commercial flair and consulting competence 
• High service and quality orientation 
• The ability to speak to candidates at all levels and respond appropriately to various emotions that may  be presented 
• A demonstrable track record of good organisation skills with the ability to multitask and prioritise
• An independent and goal-oriented way of working
• A flexible and a “can do” attitude
• Advanced PC skills with the ability to pick up internal systems quickly and effectively (MS 365 Office, plus various proprietary systems) 

People would describe you as

• Someone helpful with a positive, self-starter attitude 
• A team player, flexible and a strong communicator 
• Accessible: People feel welcome with you 
• Pragmatic, hands-on, with good attention to detail and with strong organizational skills 
• Having the highest level of integrity Tech Savvy, proficient in the use of modern technology and easily master navigation in new systems  Someone who feels like just doing your job is not enough, you want to make a difference in the lives of  people - you are service-minded and a true problem solver.  

What we offer

• Growth opportunities within a HR Solutions global leader
• We prioritize learning to stay agile in an increasingly competitive business environment
• We foster an open-minded environment where people spark new ideas and explore alternatives
• Additional benefits including PTO, Paid Holidays, and more
• Contract Type:Fix term contract for 6 months with the option of extension/unlimited
• Full or part time possible

The world of work is ever-changing and unpredictable. Organizations are constantly fighting a battle to find and maintain their competitive advantage: their talent. To succeed, they can’t just rely on what works today, working tomorrow. They need to be ready for next.

LHH exists to help individuals, teams, and organizations find and prepare for what’s next. With integrated, end-to-end solutions that include Advisory, Professional Recruitment, Career Transition, and Learning & Talent Development, we are uniquely positioned to work together to make a positive impact on the future of every person we work with at every key career moment.

LHH is at the forefront of change to build a bigger, bolder workforce. Every day is a new day to prepare for, and we’re here to make sure the future works for everyone.

A division of the Adecco Group – the world’s leading HR solutions provider – LHH’s 8,000 colleagues and coaches work with 15,000 organizations in over 60 countries around the world. We successfully help close to 500,000 candidates to enhance their careers every year. Our local expertise, global infrastructure, and industry-leading technology allow us to manage the complexity of critical workforce initiatives and the challenges of transformation. It’s why most of the Fortune Global 500 companies choose to work with us.

This is LHH.

Ready for Next.

www.lhh.com

LHH is an Equal Opportunity Employer.

For additional information on our Diversity and Inclusion policy, please consult the following link:  https://www.lhh.com/us/en/diversity-and-inclusion