*Customer Experience Consultant

Are you a people-centric individual who thrives on connecting with others and delivering great outcomes? If you've worked in customer service, contact centres, retail, hospitality, sales, or administration, you may already have the skills needed to succeed in this opportunity.

As a *Customer Experience Consultant with ADF Careers, you'll use your communication and customer service skills to support people exploring careers in the Australian Defence Force. You'll help candidates navigate the early stages of their career journey and make a positive impact every day.

No recruitment experience? No problem.

We're looking for people who genuinely enjoy helping others, communicating with confidence, and creating positive experiences.

ADF Careers is the largest workforce outsourcing solution in the southern hemisphere with over 80,000 applications received on average each year.
ADF Careers is on a mission to recruit the right people, in the right numbers, at the right time to support the Australian Defence Force to build, sustain and maximise Defence capability.

Our people are our greatest asset. We recognise and respect our people’s need to work in ways that support their careers, families, and lifestyle. That’s why we offer flexible working arrangements, learning pathways, additional leave entitlements and extensive corporate discounts across a variety of product and services. We want our people to be financially rewarded; to feel good and to go beyond what they thought possible at work.

Be you, and we’ll be better together.

To find out more about our great employee benefits and what it’s like to be part of the team, reach out to our friendly talent acquisition team.

As a *Customer Experience Consultant, you'll be speaking with prospective candidates who contact ADF Careers to learn more about joining the Australian Defence Force.

You'll answer questions, provide guidance, assist with applications, and help candidates understand the next steps in their journey.

This is a fast-paced, customer-focused role where every interaction matters.

Your responsibilities:

• Speaking with candidates over the phone and providing an outstanding candidate experience
• Helping candidates understand the application process
• Answering questions and providing accurate information
• Supporting candidates through the early stages of their application journey
• Building rapport and creating positive first impressions
• Updating candidate records and maintaining accurate information
• Navigating multiple systems while managing conversations
• Working collaboratively with team members and stakeholders
• Achieving performance and service quality targets

You’ll join a team that is passionate and supportive working in a flexible and inclusive environment designed to help you succeed.

You can expect:

• A knowledgeable, high-performing and engaging team culture
• The opportunity to be part of a growing team with strong momentum
• A competitive salary package
• Clear career progression opportunities
• A comprehensive benefits package, including gym membership support, retail discounts and birthday leave
• A rotational roster which allows for flexibility
• A people-first culture with a strong focus on wellbeing

Eligibility Requirements

To be eligible for this role, you must:

• Be an Australian citizen
• Be able to obtain and maintain an Australian AGSVA security clearance

If eligible, please submit your resume; applications are open to all qualified Australian citizens regardless of their background, identity, experiences and beliefs.

If you need assistance during our recruitment process, please email Bryley Ellis at bryley.ellis@adecco.com.au for a confidential conversation.

To apply for this position, please submit your application online through our designated platform. The deadline for applications is 11:30 PM (AEST) on Friday 11th September. It's important to note that applications will be reviewed and processed as they are received.