Head of Delivery
メルボルン, オーストラリアシドニー, オーストラリア Apply for Role
• Lead Transformation
• Drive Operational Excellence
• Shape the Future of Workforce Solutions
Key SLT role reporting directly to Country Manager ANZ. Suited to an experienced Staffing Operations Leader
About the Role
Are you a visionary leader ready to make a significant impact at Adecco Australia? As Head of Delivery, you’ll report directly to the Country Manager and play a pivotal role in driving operational excellence, leading transformation, and delivering outstanding results for our enterprise clients. This is a senior leadership position, comparable in scope to a Chief Operating Officer, responsible for steering our national delivery strategy and managing our offshore Global Recruitment Centre (GRC) in Bangalore.
Key Responsibilities
Strategic Delivery Leadership
• Champion the delivery of enterprise accounts, ensuring exceptional client service and operational consistency.
• Design and implement scalable frameworks that foster growth, agility, and client satisfaction.
• Collaborate with senior leadership to align delivery operations with Adecco’s national strategy and transformation agenda
Global Talent Supply Chain & Offshore GRC Management
• Lead and optimise the performance of our offshore GRC team, integrating onshore and offshore operations
• Drive innovation in sourcing, candidate pooling, and recruitment support, leveraging AI and Adecco’s Info Platform
• Partner with subject matter experts to refine workflows and embed new technologies
Operational Excellence & Compliance
• Monitor and improve delivery KPIs: fill rates, time-to-fill, client satisfaction, and safety compliance
• Champion work health and safety initiatives and ensure regulatory alignment
• Uphold Adecco’s quality standards, audit protocols, and operational governance
People & Culture
• Build and inspire a high-performing team, fostering a culture of accountability, collaboration, and continuous development
• Lead regular coaching, performance reviews, and succession planning
• Embody Adecco’s values—passion, collaboration, inclusion, courage, and customer-centricity—in every interaction
Financial & Commercial Oversight
• Own the P&L for delivery operations, driving profitability and cost control
• Support commercial negotiations, pricing strategies, and margin optimisation
• Collaborate with finance and sales to forecast performance and identify growth opportunities
About You
• Bachelor’s degree in business or related field
• 5–10 years’ senior operational leadership experience in staffing or workforce solutions
• Proven success managing large-scale delivery teams and offshore operations
• Strong commercial acumen with P&L literacy
• Exceptional stakeholder engagement and leadership skills
• Familiarity with recruitment platforms, workforce analytics, and compliance frameworks
• Confident, inclusive, and accountable leadership style
• Excellent communication, coaching, and organisational skills
• High emotional intelligence and interpersonal awareness
• Skilled at motivating and developing others
Why Adecco?
Join a global leader in workforce solutions, where your leadership will shape the future of talent delivery in Australia. We offer a dynamic environment, opportunities for growth, and the chance to make a real difference.
Posting date: 01-12-2025
Get to Know Us
Our team is making a difference in people’s working lives and leading society into a future driven by human potential and inclusion. We’re disrupting and transforming norms – looking beyond resumes and connecting people with opportunities to truly get ahead. As the world's leading workforce solutions company, we are offering flexible placement, permanent placement, outsourcing and managed services across all sectors. At Adecco, we believe in the potential of people. We deliver the right talent capabilities at the right time, enabling flexibility and agility for clients. Help us deliver on our purpose to transform the world of work through people who love what they do.
Diversity & Inclusion at Adecco
Join Adecco: Empowering Diversity, Driving Inclusion
At Adecco, diversity fuels our success. We embrace unique identities, backgrounds, and perspectives to build an inclusive future. Our commitment to equity ensures fair access and opportunity for all.
What We Stand For
Diversity Fuels Success: Embracing a full range of identities, from gender and race to ability and nationality, we create a vibrant and innovative work environment.
Equity for All: Fairness drives everything we do. We provide equal access to opportunities, resources, and recognition for everyone.
Championing Inclusion in Action
Expertise in Refugee Integration: We lead in integrating refugees through social coaching, training, and partnerships, making a positive impact on their lives.
Skills for the Future: By upskilling and reskilling, we empower candidates to succeed in the workforce, we bridge the talent gap, driving growth and empowerment for all.
Join us in building a future where everyone thrives. Be a catalyst for positive change with Adecco!
Culture
At Adecco, empowerment drives us, and our collective spirit inspires us to create meaningful change. We envision a world where everyone has a chance to participate in the future of work. Our culture of inclusivity and entrepreneurship enables continuous growth, making a positive impact on society.
Each role at Adecco contributes to a greater cause by making a real difference in people's lives. We connect talent with opportunities, creating careers and shaping a brighter future for everyone.
Fuel your career with Adecco's brand purpose, emphasizing empowerment, societal impact, and leadership in workforce solutions. Together, let's embark on a remarkable journey of transformation and fulfillment, shaping a brighter future for everyone, everywhere.
"Our ambition is to reinforce our leadership in workforce solutions and make the future work for everyone, all around the world." - Christopher Catoir – President Adecco
Learn more about Adecco
We are Adecco, a global leader in workforce solutions. We work to make a difference in people’s working lives and lead society into a future driven by human potential and inclusion. We have a commitment to disrupting and transforming norms – looking beyond resumes and connecting people with opportunities that truly get them ahead. As a member of the team, you’ll be empowered to deliver on our purpose to transform the world of work through people who love what they do. You will be a committed career partner that supports the employability of our Associates and their success.
Success profile
Are we the right fit for each other? Have a look at the traits we're looking for. (1 Beginner – 10 Expert)
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Collaborate with purpose, connecting authentically to achieve remarkable goals together.10
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Embrace change, taking bold initiatives with tenacity to drive extraordinary results.8
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Focus on customers, creating strong partnerships and understanding their evolving needs.10
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Fuel your curiosity, embrace continuous learning, and grow professionally with us.9
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Join a dynamic team that navigates change fearlessly, turning challenges into opportunities.7
Rewards
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Our Terms of Use, Cookie Policy and Privacy Policy explain how we collect and use information about you and the rights you have. By submitting your information you acknowledge you have read those documents and consent to receive communications and email job alerts from the Adecco Group.