Systems Configuration Engineer - EZRA

Vancouver, Canada Apply for Role

Job ID 5990 Primary Location Vancouver, British Columbia, Canada Business Unit LHH Department Technologie de l’information/Informatique : IT

Job Role: System Configuration Engineer
Location: West Coast Canada (Virtual)

Who We Are
Imagine what the world’s finest organizations could achieve if all their employees were coached to be their absolute best. AtEZRA, we’re on a mission to make that a reality.

We believe coaching helps people truly understand themselves, what holds them back, and where they want to go. That mindset fuels not just our client work but how we operate as a team. We take pride in what we do and how we support each other to do it. Every team member gets access to coaching (plus some other great perks) because we believe in practicing what we preach.

EZRA is the fastest-growing global coaching company, working with many of the world’s leading organizations. If this sounds like your kind of mission, we’d love to meet you.

The Role

We’re looking for a highly organized and proactive System Configuration Engineer to join our growing Technology Operations team. In this role, you’ll support global program implementation by setting up and configuring client programs and demo environments in our internal systems.

This is a key role at the intersection of Client Experience, Operational Effectiveness, and Technology. You’ll work closely with cross-functional partners to ensure our coaching programs are launched smoothly and accurately - applying deep product knowledge, strong attention to detail, and a collaborative mindset to deliver a high-quality experience.

What You’ll Do

Own the end-to-end setup of new client programs, from project close to launch, and throughout their lifecycle.
Configure program settings and participant data in our internal platforms.
Collaborate with Operational Effectiveness, Client Success, Product and Program Support teams using tools like Salesforce, Slack, Teams and email.
Coordinate and support demo program setup for prospective clients.
Provide platform guidance and best practices to internal stakeholders.
Troubleshoot configuration issues and proactively escalate risks.
Test and validate new features; share feedback with Product and Engineering teams.
Stay current on platform functionality and product roadmap developments -become a subject matter expert!

About You

You have:

2+ years of experience in application support, implementation, or a similar role
A degree in an IT-related field, or equivalent work experience
Meticulous attention to detail and a focus on process accuracy
Strong communication skills and a collaborative approach to working with others
A customer focused mindset with a drive for quality
Confidence working independently in a fast-paced, remote-first environment

Bonus points if you have:

Experience working across global teams and time zones
Experience with cloud-based systems
Familiarity with tools like Slack, Jira, Zendesk and Salesforce
Multilingual capabilities

You are:

A strong team player who values open communication and shared goals
Calm under pressure and comfortable managing competing priorities
Highly organized, efficient, and adaptable
Curious and solutions-focused, always looking for ways to improve how we work

What We Offer

Your own world class coach
Friends and family coaching
2 weeks work from anywhere
Charity days
Learning and Development Budget
Weekly wellbeing hour
Regional Health Benefits
Flexible working hours

#LI-Hybrid
We are an equal opportunity employer dedicated to having a successful, diverse team where everyone has a voice and feels able to be themselves. We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture. Attracting and developing a diverse workforce that reflects the communities in which we serve is essential to us.

Posting date: 18-07-2025

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Get to Know Us

Bringing together the complementary strengths of our various brands, our team unites through a powerful mission – to match the right talent with the right opportunity. We create synergies that meet the Talent needs of our customers wherever they are in their journey delivered in a technology-enabled and human-driven experience. At LHH, you’ll be empowered to deliver on our purpose of future-proofing organizations and careers, enabling workforce transformation.

Diversity & Inclusion at LHH

We are committed to making the future work for everyone. As a people business focused on providing talent solutions and advisory services, we envision a world in which everyone has the chance to participate in the world of work. Our aim is to acknowledge and appreciate diverse perspectives, encouraging inclusive decision-making processes that value each colleague's contributions, skills, experience, and potential. We work actively to create the conditions that support a culture and work environment of belonging, trust, and participation. Our approach to diversity and inclusion is built around several pillars that underpin our work, including structural and conscious inclusion, leadership, and accountability.

Culture

We are a high-performing and diverse team of people from all over the world, working together to make the future work for everyone. Our culture is shaped by our people, who are the key to our success. It is our people that give us the ability to influence the changing world of work on a global level with solutions that are grounded in the understanding and experience of local contexts. Together we offer exciting career paths to candidates and bring the best talent to our clients. To make this possible, investing in our people, an open culture of communication, and individual opportunities for development are essential to us. There is a world of opportunity out there.

Learn more about LHH

We are the talent solutions business at the Adecco Group, an end-to-end solutions partner, addressing the skills and transformation needs of our customers to drive growth. Our mission is to match the right talent with the right opportunity. Bringing together the complementary strengths of our various brands, we create synergies that meet the needs of our customers wherever they are in their transformation journeys. As a member of the team, you’ll be empowered, inspired and energized to deliver on our purpose to future-proof organizations and careers by building the right capabilities and enabling workforce transformation. We reach high and strive for excellence because we know our work makes a difference.

Success profile

Are we the right fit for each other? Have a look at the traits we're looking for. (1 Beginner – 10 Expert)

Evolve with purpose Being passionate about meaningful work and ready to change the world.

10
Win together Being able to build relationships through trust, transparency, and collaboration so that together we all succeed.

8
Own it Being empowered to make decisions and take accountability for the results.

10
Reach high Agile and adaptable - fast mover - ability to anticipate future client and candidates needs.

9
Make it fun Delivering our purpose, staying energized and inspired, while having fun with colleagues.

8

Traits are on a scale of 0 to 10

Rewards

Transformational career experiences, forge your own path to success

Embark on a journey of growth with tailored career paths, inspiring training and onboarding, collective spirit, and a strong commitment to wellbeing

Truly collaborative culture, where diversity of thought and opinion is valued above all else

Flexibility to work in the way that makes you most productive, agile, confident and insightful

Specific local benefits and rewards tailored to each country (holiday allowances, health care and more).

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