VP of Virtual Centralized Accounts Adecco US

SUMMARY:

VP, Virtual Centralized Accounts is accountable for the strategic leadership and overall success of our virtually supported client portfolio within Centralized Accounts. This role carries full profit and loss (P&L) responsibility for virtual accounts and reports directly to the Regional Senior Vice President. The VP will drive financial performance, ensure exceptional client satisfaction, foster associate engagement, and champion operational excellence in close collaboration with the Centralized Delivery Team.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Strategic Leadership & Client Growth

• Drive Business Planning: Develop and execute strategic business plans to strengthen client relationships and grow revenue across the Virtual Centralized Accounts portfolio.
• Executive Sponsorship: Serve as the executive sponsor for key accounts, ensuring long-term satisfaction, retention, and adherence to contractual obligations.
• Cross-Functional Collaboration: Lead alignment across Sales, Solution Services, Implementation, and Operations to ensure smooth onboarding, consistent performance, and high client satisfaction.
• Growth Enablement: Partner with Enterprise Sales and Client Partners to identify market trends, uncover expansion opportunities, and increase wallet share within existing accounts.

P&L and Financial Management

• P&L Accountability: Hold full profit and loss responsibility for the virtually supported client portfolio, ensuring consistent achievement with a goal to surpass the financial targets related to revenue, gross profit, and cost management.
• Strategic Financial Planning: Lead account-level budgeting, pricing, and forecasting strategies to ensure financial sustainability and support scalable, long-term growth.

Delivery Optimization & Operational Excellence

• Business Ownership & Partnership: Act as the primary business liaison to the Centralized Delivery Team, jointly accountable for achieving service level agreements (SLAs), key performance indicators (KPIs), and spend management goals.
• Resource Optimization: Leverage nearshore/offshore delivery models, automation, and AI-driven tools to accelerate speed-to-fill, reduce cost-to-serve, and ensure consistent, high-quality operational performance.
• Continuous Improvement: Support process improvement initiatives and foster a culture of innovation in virtual service delivery to drive efficiency and enhance client outcomes.

Team Leadership & Talent Development

• Team Building: Recruit, develop, and retain high-performing teams to support client success and portfolio growth.
• Organizational Design: Establish team structure, clear performance targets, and lead the execution of strategic account planning across all assigned clients.
• Coaching & Development: Provide ongoing mentorship, coaching, and structured development opportunities to enhance individual capabilities and elevate overall team performance.

Client Experience & Associate Engagement

• Lifecycle Management: Oversee the full associate lifecycle for virtual accounts, driving high levels of satisfaction, proactive engagement, and effective redeployment strategies to reduce turnover.
• Client Communication Cadence: Lead structured client communications, including stakeholder mapping, Executive Reviews, and Quarterly Business Reviews (QBRs), ensuring alignment and transparency both internally and externally.

Analytics, Risk, and Governance

• Data-Driven Decision Making: Conduct regular analysis of hiring trends, job order activity, and delivery performance to generate actionable business insights and support strategic decision-making.
• Risk & Compliance Management: Ensure full compliance with all regulatory, operational, and contractual obligations, proactively identifying and mitigating potential risks.
• Stakeholder Governance: Maintain strong stakeholder engagement through formal governance structures and reporting mechanisms, escalating key issues and opportunities to senior leadership as appropriate.

Cross-Functional Collaboration & Strategic Projects

• Enterprise Alignment: Collaborate across Legal, Finance, Delivery, and Operations teams to align strategic priorities, resolve client challenges, and ensure seamless service delivery.
• Strategic Projects: Lead or contribute to special initiatives that support enterprise-wide strategic goals and enhance the operational effectiveness of the centralized delivery model.

QUALIFICAITONS:

• Bachelor’s degree in Business, Operations, Human Resources, or a related field; MBA or advanced degree preferred.
• 8+ years of staffing, workforce solutions, or service delivery leadership experience.
• Proven experience managing a P&L, preferably in a virtual, centralized, or outsourced delivery model.
• Strong financial and operational acumen, including budgeting, forecasting, and margin management.
• Skilled at influencing cross-functional teams without direct management authority.
• Exceptional client relationship management and executive-level communication skills.
• Proficient in CRM, ATS, VMS systems, and virtual collaboration platforms.
• Deep understanding of associate care models and retention strategies within staffing or workforce solutions environments.

KEY COMPETENCIES:

• Financial and Business Acumen
• Client-Focused Leadership
• Associate Engagement and Retention
• Strategic Thinking and Execution
• Operational Excellence
• Cross-functional Collaboration
• Data-Driven Decision Making
• Innovation in Delivery Models

Location: Remote (travel required for client meetings and internal leadership events)

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge, and expertise to grow together.

Make an impact where it matters most.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer.

The anticipated annual base salary range for this position is $117,053 - $ 214,598 Compensation varies based on a variety of factors including, but not limited to, experience, education, key skills, and geographic location.  In addition to base salary, the position is also eligible for incentive compensation based on achievements outlined in the compensation plan.

Benefit offerings for full-time employment include medical, dental, vision, term life and AD&D insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans, and a 401k plan or a non-qualified deferred compensation plan. Available paid leave includes Personal Time Off (PTO) on an accrual basis up to 152 hours a year, 10 Paid Holidays, 1 Community Service Day, and up to 6 weeks of Paid Parental Leave.  PTO and holiday hours are prorated based on hire date within the calendar year.

Equal Opportunity Employer/Veterans/Disabled

Posting date: 07-22-2025