Global Head of Solutions Architecture, General Assembly

Global Head of Solutions Architecture

We are seeking an experienced technical leader to lead and scale General Assembly's global Solutions Architecture function. This role is responsible for building and developing a high-performing team of Solutions Architects who translate complex enterprise client needs into innovative, technically sound, and scalable workforce transformation solutions.

The ideal candidate combines deep technical expertise with strong people leadership, commercial acumen, and a practical understanding of modern enterprise technologies, particularly artificial intelligence, cloud infrastructure, software development, and technical learning environments.

This leader will play a critical role in shaping how GA designs and delivers complex technical, upskilling and reskilling programs. They will ensure our solutions are technically feasible, aligned to client technology ecosystems, and supported by the infrastructure, tools, and environments required for successful delivery.

Working closely with Sales, Product, Learning Experience, and Delivery teams, this individual will establish the technical standards, architecture practices, and team capabilities needed to support GA's evolving enterprise portfolio. This role reports directly to the VP, Product.

Reporting Relationships:

• Reports to VP, Product

Location:

• US - Remote

In this role you can expect to

Key Accountabilities

Solutions Architecture Strategy & Leadership

●Lead and develop a global team of Solutions Architects responsible for translating enterprise workforce transformation needs into comprehensive learning solutions.

●Establish standards, frameworks, and best practices for technical solution design, documentation, estimation, and technical feasibility assessment.

●Provide architectural oversight for complex, high-value client engagements, ensuring proposed solutions are technically viable, scalable, and aligned with client requirements.

●Serve as the senior technical authority for the Solutions Architecture team, providing guidance on complex technical decisions and escalating risks when necessary.

●Partner with Product and Learning Experience leaders to influence GA's evolving solutions portfolio, particularly in AI, data, cloud, and software engineering.

●Improve the efficiency, consistency, and quality of the solutions design process through standardization, reusable architectures, and effective use of technology.

Technical Architecture, Infrastructure & Tooling

●Provide technical leadership in defining the environments, infrastructure, software platforms, and tools required to support hands-on technical learning experiences.

●Demonstrate strong working knowledge of cloud platforms, including Azure, AWS, and/or Google Cloud, as well as cloud-based development environments, virtual machines, containers, and sandbox architectures.

●Understand modern software engineering workflows and development tools, including GitHub, APIs, development environments, deployment pipelines, and relevant integration patterns.

●Assess technical requirements and constraints related to enterprise security, authentication, permissions, data access, software licensing, and infrastructure provisioning.

●Evaluate technical environment providers and partners, collaborating with internal teams and external vendors to ensure environments can support program requirements.

●Guide technical trade-offs related to solution complexity, environment design, scalability, cost, and learner experience.

●Partner with technical SMEs, Learning Experience, and Delivery teams to validate that proposed solutions can be successfully built, tested, and delivered.

AI & Emerging Technology Expertise

●Bring a strong understanding of the evolving AI landscape, including generative AI, large language models, agentic AI, and enterprise AI applications.

●Understand the technical capabilities and implementation considerations of leading AI platforms, including Microsoft Copilot, Azure AI services, OpenAI, and other relevant enterprise AI ecosystems.

●Demonstrate familiarity with AI development concepts and tools, including APIs, prompt engineering, retrieval-augmented generation (RAG), AI agents, orchestration frameworks, and AI-enabled workflows.

●Advise on the tooling, infrastructure, licensing, security, and data requirements necessary to create hands-on AI learning experiences.

●Partner with Product and Learning Experience to translate emerging technology trends into relevant, technically credible enterprise skilling solutions.

●Continuously evaluate emerging technologies and recommend new tools, platforms, and approaches that strengthen GA's technical capabilities.

Team Leadership & Capability Development

●Lead, coach, and develop a global team of Solutions Architects, fostering a culture of technical excellence, collaboration, accountability, and continuous learning.

●Establish clear role expectations, performance standards, career development pathways, and technical competency frameworks for the team.

●Build team capabilities across AI, software engineering, cloud infrastructure, data, and other priority technical domains.

●Oversee resource allocation, workload management, and prioritization across concurrent client opportunities and strategic initiatives.

●Identify technical skill gaps and support hiring, training, and development plans to ensure the team is equipped to meet evolving business needs.

●Create opportunities for knowledge sharing, technical mentorship, and the development of reusable solution assets and best practices.

Client Solutions & Pre-Sales Partnership

●Partner with Sales and Client Success to understand client business objectives, existing technology environments, workforce capability gaps, and technical constraints.

●Lead technical discovery and solution design for complex enterprise opportunities, working closely with clients and internal stakeholders.

●Guide the development of solution architectures, technical proposals, statements of work, and implementation approaches that balance client objectives with delivery feasibility.

●Serve as a credible technical advisor to enterprise clients, capable of engaging technical leaders, IT stakeholders, and executive decision-makers.

●Support technical scoping, effort estimation, solution demonstrations, and complex RFP responses.

●Identify and communicate technical risks, dependencies, assumptions, and delivery requirements before contractual commitments are made.

Cross-Functional Execution & Delivery Readiness

●Partner closely with Learning Experience, Product, Technology, and Delivery teams to ensure a seamless transition from solution design to content development and implementation.

●Establish clear technical handoffs, documentation standards, and feasibility checkpoints.

●Ensure infrastructure, environments, tooling, and technical dependencies are identified early and validated before program development or launch.

●Collaborate with internal teams and external technology partners to troubleshoot technical blockers and improve delivery readiness.

●Incorporate feedback and lessons learned from client engagements to continuously improve architecture standards and solution quality.

All About You

●You are a technical leader first. You bring the depth to challenge assumptions, evaluate technical architectures, and guide your team through complex implementation decisions.

●You develop strong teams. You know how to coach technical talent, establish clear standards, and build a culture of ownership and continuous improvement.

●You understand AI beyond the buzzwords. You can distinguish what's technically possible from what's practical to implement and translate rapidly evolving technology into enterprise value.

●You balance innovation with feasibility. You are excited about new technologies but understand the infrastructure, dependencies, and operational requirements that make them work.

●You are comfortable engaging with clients. You can move seamlessly between a technical architecture discussion and a strategic conversation with senior business leaders.

●You thrive in ambiguity. You bring structure to complex problems and operate effectively in a rapidly evolving environment.

●You are highly collaborative. You understand that the strongest solutions are developed in close partnership with commercial, product, learning, and delivery teams.

Required Skills

●10+ years of experience in solutions architecture, technical consulting, software engineering, cloud architecture, enterprise technology, or related technical leadership roles.

●5+ years of people-management experience, including leading and developing technical teams.

●Demonstrated experience leading Solutions Architects, technical consultants, or comparable technical solution-design teams.

●Strong technical fluency across modern enterprise technology stacks, including cloud platforms, development tools, APIs, software environments, and integration architectures.

●Experience designing, implementing, or supporting cloud-based technical environments, including virtual machines, containers, sandboxes, or development platforms.

●Strong understanding of generative AI, large language models, enterprise AI platforms, and emerging AI development patterns.

●Ability to assess technical feasibility, identify infrastructure dependencies, and evaluate architectural trade-offs across complex client engagements.

●Experience partnering with enterprise clients and communicating complex technical concepts to both technical and nontechnical stakeholders.

●Strong people leadership, stakeholder management, and cross-functional collaboration skills.

Preferred Skills

●Experience in enterprise workforce transformation, technical training, EdTech, or learning technology.

●Experience designing technical solutions that support hands-on learning, applied projects, technical assessments, or simulated enterprise environments.

●Familiarity with AI development tools and enterprise platforms such as Microsoft Copilot, Azure AI, Salesforce Agentforce, GitHub Copilot, and comparable technologies.

●Experience working with technical learning environment providers, lab infrastructure, or sandbox platforms such as Skillable.

●Experience supporting complex enterprise sales cycles, including technical discovery, solution scoping, RFPs, and statements of work.

●Experience leading distributed or globally operating technical teams.

What We Offer

• Growth opportunities within a human resources global leader
• We prioritize learning to stay agile in an increasingly competitive business environment.
• We foster an open-minded environment where people spark new ideas and explore alternatives.
• Compensation: $115,000 - $155,000 per year plus annual bonus opportunity

Placement within this range is determined based on geographic location, experience, and other compensatory factors.

• Benefits: Employees who opt into benefits as part of full-time employment, benefits include medical, dental, vision, term life and AD&D insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans, and a 401k plan or a non-qualified deferred compensation plan. Available paid leave includes Personal Time Off (PTO) on an accrual basis per year, Paid Holidays, and up to 6 weeks of Paid Parental Leave.PTO and holiday hours are prorated based on hire date within the calendar year.

As one of the world’s largest employers, we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We have zero tolerance for unlawful discrimination or harassment against any employee, associate, or candidate, at any stage of their journey with us. We seek to create an environment where everyone can thrive and feel engaged. Our commitment to equal opportunity is part of our broader commitment to respecting fundamental human rights across our value chain.

Equal Opportunity Employer/Veterans/Disabled.

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