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Director Advisory & Engagement

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Job ID NE03436 Primary Location United Kingdom Business Unit Pontoon Department Product Work ModeRemote
About the role

Pontoon Instinct is Pontoon’s global advisory and consulting practice, helping clients transform how work gets done through data-led workforce strategy, operating model redesign, and technology modernization.

The Advisory & Engagement Director is the senior leader accountable for client relationships, engagement outcomes, and commercial success across Instinct’s advisory portfolio. This role leads complex, outcome‑based consulting engagements spanning contingent workforce strategy, external labor optimization, talent intelligence, and digital enablement.

What you’ll be doing

GENERAL RESPONSIBILITIES:

Client Leadership & Strategic Partnership

  • Serve as the senior client executive responsible for all Instinct advisory engagements.
  • Build trusted advisor relationships with CHROs, CPOs, CIOs, CFOs, and senior HR/Procurement leaders.
  • Diagnose workforce challenges and translate them into strategic recommendations supported by data, benchmarks, and technology insights.
  • Guide client decision‑making and ensure alignment across executive stakeholders.

Engagement Delivery & Outcome Ownership

  • Lead the end‑to‑end delivery of Instinct consulting engagements, ensuring scope, milestones, risks, and financials are tightly managed.
  • Direct cross‑functional teams across workforce strategy, talent intelligence, operating model design, analytics, digital platforms, and change management.
  • Ensure deliverables reflect Pontoon Instinct’s methodologies, quality standards, and advisory frameworks.
  • Own engagement outcomes—ensuring defined success metrics are achieved and value is realized.

Commercial & Financial Leadership

  • Own overall engagement economics, including pricing, margin, utilization, change management, and forecasting.
  • Shape statements of work, success measures, and outcome-based pricing structures.
  • Manage scope changes while protecting profitability and client value.
  • Support portfolio planning, revenue tracking, and pipeline development within the Instinct practice.

Sales Enablement & Client Growth

  • Partner with Pontoon sales, Global Client Delivery, account teams and Instinct Practice Directors/Leads to uncover advisory-led transformation opportunities.
  • Participate in pre‑sales efforts including discovery, solutioning, workshops, and proposal development.
  • Expand advisory work into broader Pontoon services.

Value Realization & Measurement

  • Define quantitative and qualitative success metrics.
  • Track and communicate the impact of advisory work.
  • Ensure accountability for delivering expected value.

Internal Collaboration & Practice Development

  • Act as the bridge between Pontoon Instinct, sales and client service delivery.
  • Collaborate with Practice Directors/Lead on the evolution of Instinct frameworks, offerings, and methodologies.
  • Mentor consultants and support capability building.
  • Support development of reusable IP and advisory assets.
About you

Required Qualifications

  • 10+ years of consulting, advisory, MSP, workforce solutions, or transformation leadership experience.
  • Proven track record leading complex, multi-workstream consulting engagements.
  • Deep understanding of contingent workforce ecosystems and technology platforms.
  • Strong commercial and financial acumen.
  • Demonstrated ability to drive transformation outcomes.

Preferred Qualifications

  • Experience in a consulting firm, MSP provider, or workforce transformation environment.
  • Familiarity with VMS platforms, talent marketplaces, HR tech, and workforce analytics.
  • Background in workforce strategy, operating model design, procurement transformation, or HR modernization.
  • Experience partnering across HR, Procurement, IT, and Finance.

Posting date: 12-04-2026

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At the Heart: Our Customers & Each Other

Become a Pontooner. We provide innovative talent solutions that help power the prosperity of economies and shape societies, all while creating access to opportunities for our own people. With a global team spanning over 50 countries, joining Pontoon means becoming part of a diverse and inclusive organisation, partnering with some of the world's most recognisable brands.

Passion

Pontooners bring energy and excellence to our customers through deep expertise, continuous development, pride in the work we do, and genuine care for the quality of our delivery.

Better Together

Pontooners leverage our collective strengths to create unity and overcome challenges together. We work as a team to solve problems and innovate to succeed. Our commitment to building diverse and inclusive teams is reflected in our industry-leading employee satisfaction and retention.

Courage

Pontooners are empowered with unlimited access to learning platforms and development programmes, including Management Essentials and Inclusion trainings. We cultivate a growth mindset by setting strategic development goals and encouraging proactive continuous learning.

Values profile

Careers are about finding that perfect fit. How do you align with Pontoon’s Values? (1 Beginner – 10 Expert)

  • Passion Do you bring enthusiasm and positivity to work? How do you celebrate successes?
    10
  • Collaboration Do you work well with others, share ideas, support individual strengths, and aim to succeed as a collective?
    8
  • Inclusion Do you support diversity, and realise the benefits of individuality in the workplace?
    10
  • Courage Are you willing to challenge the status quo by learning, trying new things, and taking bold actions to achieve innovation?
    9
  • Customers at the Heart Can you be understanding and compassionate to customers’ and candidates’ needs? Do you value building trust with partners to foster mutual success?
    9
Traits are on a scale of 0 to 10

Perks of being a Pontooner

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Flexibility to work in the way that makes you most productive, agile, confident and insightful.

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Consistently scoring high on employee surveys for work environment, autonomy, peer relationships, and organisational fit.

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Meaningful values and a positive work environment that create lasting change in people’s lives.

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Continuous learning through mentoring, unlimited access to learning platforms, and specialised training programmes that support career development.

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Comprehensive local and regional benefits and rewards to help you focus on wellbeing, health, financial wellness, and more.

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